Full Product Manual

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210449-01
TROUBLESHOOTING GUIDE
SYMPTOM POSSIBLE CAUSE SOLUTION
e light will not come on. 1. e motion sensor is aimed in the wrong
direction.
2. Batteries are weak or dead.
3. Daylight turn-o (photocell) is in eect.
4. e outside air temperature is close to the
same as a person’s body heat.
5. e light has been turned “OFF” using the
app.
6. Surrounding air temperature is greater than
122° F (50° C) or less than -4° F (-20° C).
1. Re-aim the motion sensor to cover the
desired area.
2. Check battery charge and replace if necessary.
3. Recheck after dark.
4. Increase the sensitivity setting. See Seasonal
Changes on page 5 for more information.
5. Use the app to set the light to “AUTO”
mode.
6. Recheck when the surrounding air
temperature is within the specied range.
e light comes on during
the day.
1. e motion sensor may be installed in a
relatively dark location.
2. e “ON-TIME” in the app is set to
“TEST”.
1. e light xture is operating normally under
these circumstances.
2. Set the “ON-TIME” in the app to the 20
second setting.
e light comes on for no
apparent reason.
1. e motion sensor may be sensing small
animals or automobile trac.
2. Sensitivity is set too high.
3. e outside temperature is much warmer or
cooler than a person’s body heat (summer or
winter).
1. Decrease the sensitivity setting or reposition
the motion sensor.
2. Decrease the sensitivity setting.
3. Decrease the sensitivity setting. See Seasonal
Changes on page 5 for more information.
e lights stay on
continuously.
1. e motion sensor may be picking up a heat
source like an air vent, dryer vent, or brightly
painted, heat-reective surface.
2. e light has been turned “ON” using the
app.
1. Decrease the sensitivity setting or reposition
the motion sensor.
2. Use the app to set the light to “AUTO” or
“OFF” mode.
e lights ash on and o. 1. Heat is being reected from other objects
and may be turning the motion sensor on
and o.
2. e “ON-TIME” is in “TEST” mode and
warming up.
3. Battery is almost dead.
1. Decrease the sensitivity setting or reposition
the motion sensor.
2. While in TEST mode, the light only stays
on for 5 seconds. Set the “ON-TIME” in the
app to the 20 second setting.
3. Check battery charge and replace if necessary.
e lights ash once then
stay o in manual mode.
e motion sensor is detecting light from the
lamp head.
Reposition the lamp head to keep the area below
the motion sensor relatively dark.
Light is not as bright as
normal.
Weak battery. Check battery charge and replace if necessary.