How to Guide

12
FAQs
WHY IS MY MECHANICAL CHIME BUZZING (HUMMING)?
If you notice your mechanical chime is buzzing or humming after installing the Notifi Elite doorbell, install the power module
onto the mechanical chime as described in step 2, page 6.
WHY IS MY CHIME CONTINUOUSLY PLAYING?
• If a diode has been installed on the Notifi backplate, REMOVE THE DIODE. A diode should NOT be installed on the Notifi Elite
doorbell.
• If the chime is continuously playing over and over again, the transformer voltage output may not be enough. Test
transformer voltage output with a volt meter. Set volt meter to read A/C voltage. Voltage should read between 18 - 22 volts
A/C on the low voltage side of the transformer when chime is NOT playing. If volt meter reads below 18 volts, replace
transformer.
WHY CAN I NOT VIEW THE LIVE-STREAM VIDEO?
• Verify that the Notifi Elite doorbell is ONLINE. If it is online, the Notifi Elite doorbell’s name will be blue within the app and the
LED halo on the push button will glow blue. If it is offline, the Notifi Elite doorbell’s name will be gray within the app and the
LED halo on the push button will flash blue.
Care and Cleaning
Notifi Elite Camera Lens
To clean the Notifi camera lens, use a dry, microfiber cloth only. Do not spray the camera with a hose or power washer.
Notifi Elite Push Button
Use a dry cloth to clean the chime and push button. Do not use any fluids on the chime or push button.
How to Use
Factory Reset
> Advanced Settings > Factory Reset
This selection will reset the Notifi Elite doorbell back to the original factory setting. NOTE: Once the Notifi Elite has been factory
reset, the Notifi Elite doorbell can be used on a different account.
When resetting the Notifi Elite doorbell:
• The Notifi Elite doorbell will be reset to factory settings and will no longer be connected to your Wi-Fi or the Notifi app.
• All events (photos/videos) will be deleted from your account.
• All settings will be deleted.
• The Notifi Elite doorbell will be removed from your Heath/Zenith account.
• Remaining Premium services will be forfeited without reimbursement.
NOTICE