Owner’s Manual Installation and Operation Model(s): IDV4833IT, IDV4833ILT, IDV4833IH, IDV4833ILH, IDV6247IT, IDV6247ILT, IDV6247IH, IDV6247ILH CAUTION WARNING If the information in these instructions is not followed exactly, a fire may result causing property damage, personal injury, or death. • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. • What to do if you smell gas: - Do not try to light any appliance.
Read this manual before installing or operating this appliance. Please retain this owner’s manual for future reference. A. Congratulations This owner’s manual should be retained for future reference. We suggest that you keep it with your other important documents and product manuals. Congratulations on selecting a Heatilator gas fireplace, an elegant and clean alternative to wood burning fireplaces.
Safety Alert Key: • • • • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury. WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury. CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE: Used to address practices not related to personal injury. Table of Contents A. Congratulations B. Limited Lifetime Warranty 2 5 1 Listing and Code Approvals A. B.
Heat-Zone® Gas Refractory Install the Logs Place Lava Rock and Rockwool Glass Panel Assembly Decorative Firescreen, Refractory Shields and Lower Decorative Front Face L. Installing External Refractories M. Air Shutter Setting F. G. H. I. J. K. 45 45 46 47 48 49 50 51 16 Troubleshooting A. Intellifire Ignition System 52 17 Reference Materials A. B. C. D. E.
B. Limited Lifetime Warranty Hearth & Home Technologies Inc. LIMITED LIFETIME WARRANTY Hearth & Home Technologies Inc., on behalf of its hearth brands (”HHT”), extends the following warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.
B.
1 Listing and Code Approvals A. Appliance Certification C. BTU Specifications ICON DV-Mesh MODELS: IDV4833 & IDV6247 Series LABORATORY: Underwriters Laboratories, Inc. (UL) Orifice Size (NG) STANDARD: ANSI Z21.88b-2008•CSA2.33b-2008 • A manufactured home (USA only) or mobile home OEM installation must conform with the (U.S.
Note: The following requirements reference various Massachusetts and national codes not contained in this document. H.
User Guide 2 Operating Instructions • A. Gas Fireplace Safety WARNING HOT SURFACES! Glass and other surfaces are hot during operation and cool down. Hot glass will cause burns. • Do not touch glass until it is cooled • NEVER allow children to touch glass • Keep children away • CAREFULLY SUPERVISE children in same room as appliance. • Alert children and adults to hazards of high temperatures. High temperatures may ignite clothing or other flammable materials.
C. Clear Space E. Fixed Glass Assembly WARNING! DO NOT place combustible objects in front of the fireplace or block louvers. High temperatures may start a fire. See Figure 2.2. Avoid placing candles and other heat-sensitive objects on mantel or hearth. Heat may damage these objects. See Section 15.J. F.
H. Lighting Instructions (IPI) • • • For normal use, activate/deactivate your fireplace with the wall switch or remote control. The IPI system may be operated with two D-cell batteries. When using batteries, unplug the transformer. To prolong battery life, remove them when using the transformer. If your fireplace must be deactivated for service or an extended period of time, follow the instructions below.
I. After Fireplace is Lit Initial Break-in Procedure Indicator • The fireplace should be run three to four hours continuously on high. • Turn the fireplace off and allow it to completely cool. • Remove fixed glass assembly. See Section 15.J. • Clean fixed glass assembly. See Section 3. • Replace the fixed glass assembly and run continuously on high an additional 12 hours. This cures the materials used to manufacture the fireplace. NOTICE! Open windows for air circulation during fireplace break-in.
3 Maintenance and Service Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace. When properly maintained, your fireplace will give you many years of trouble-free service. We recommend annual service by a qualified service technician. A. Maintenance Tasks-Homeowner Installation and repair should be done by a qualified service technician only. The fireplace should be inspected before use and at least annually by a professional service person.
B. Maintenance Tasks-Qualified Service Technician Burner Ignition and Operation The following tasks must be performed by a qualified service technician. By: Qualified Service Technician Gasket Seal and Glass Assembly Inspection Frequency: Annually By: Qualified Service Technician Tools needed: Protective gloves, drop cloth and a stable work surface. • Inspect gasket seal and its condition. • Inspect fixed glass assembly for scratches and nicks that can lead to breakage when exposed to heat.
4 Installer Guide Getting Started A. Typical Appliance System NOTICE: Illustrations and photos reflect typical installations and are for design purposes only. Illustrations/diagrams are not drawn to scale.
B. Design and Installation Considerations D. Inspect Appliance and Components Heatilator direct vent gas appliances are designed to operate with all combustion air siphoned from outside of the building and all exhaust gases expelled to the outside. No additional outside air source is required. • Installation MUST comply with local, regional, state and national codes and regulations.
5 Framing and Clearances NOTICE: Illustrations reflect typical installations and are FOR DESIGN PURPOSES ONLY. Illustrations/diagrams are not drawn to scale. Actual installation may vary due to individual design preference. A. Select Appliance Location When selecting a location for the appliance it is important to consider the required clearances to walls (see Figure 5.1). WARNING! Risk of Fire or Burns! Provide adequate clearance around air openings and for service access.
To further prevent drafts, the wall shield and ceiling firestops should be caulked with caulk with a minimum of 300ºF continuous exposure rating to seal gaps. Gas line holes and other openings should be caulked with caulk with a minimum of 300ºF continuous exposure rating or stuffed with unfaced insulation. If the appliance is being installed on a cement slab, a layer of plywood may be placed underneath to prevent conducting cold up into the room. B.
D. Mantel and Wall Projections WARNING! Risk of Fire! Comply with all minimum clearances to combustibles as specified. Framing or finishing material closer than the minimums listed must be constructed entirely of non-combustible materials (i.e., steel studs, concrete board, etc). Mantels 30 in.
6 Termination Locations A. Vent Termination Minimum Clearances WARNING Fire Risk. Maintain vent clearance to combustibles as specified. • DO NOT pack air space with insulation or other materials. Failure to keep insulation or other materials away from vent pipe may cause overheating and fire. A B 6 in. (minimum) up to 20 in. 152 mm/508 mm 18 in. minimum 457 mm 20 in. and over 0 in. minimum Gas, Wood or Fuel Oil Termination Cap B Horizontal overhang 24 in. min.
H D O E N V L V C B Fixed Closed V F B Openable Fixed Closed V V V G V B B B V J X M V I A V TERMINATION CAP K X V A GAS METER X AIR SUPPLY INLET Measure vertical clearances from this surface Q RESTRICTION ZONE (TERMINATION NOT ALLOWED) V P W V R U V T Electrical Service U V D* S V Measure horizontal clearances from this surface.
7 Vent Information and Diagrams A. Approved Pipe Vertical 12 in . DO NOT mix pipe, fittings or joining methods from different manufacturers. The pipe is tested to be run inside an enclosed wall. There is no requirement for inspection openings at each joint within the wall. 8-1/2 in. This appliance is approved for use with Hearth & Home Technologies DVP venting systems. Refer to Section 16.B. for vent component information. 8-1/2 in. WARNING! Risk of Fire or Asphyxiation.
E. Vent Diagrams To replace the first starter elbow with two 45° elbows, refer to Figure 7.4. All other 90° elbows can be replaced with two 45° elbows. • General Rules: • • • • SUBTRACT 3 ft. from the total H measurement for each 90° elbow installed horizontally. SUBTRACT 1-1/2 ft. from the total H measurement for each 45° elbow installed horizontally. A maximum of three 90° elbows (or six 45° elbows) may be used in any vent configuration. Some elbows may be installed horizontally. See Figure 7.9.
1. Top Vent - Horizontal Termination - (continued) Two 45° Elbows replacing One 90° Elbow 4 ft min. (1.22 m) 25 ft max. (7.62 m) Figure 7.4 V1 min. Two Elbows Note: For corner installations: A 6 in. (152 mm) section of straight pipe may need to be attached to the appliance before a 90º elbow, to allow the vent pipe to clear the top standoffs. V1 max. ft m ft 1.5 0.46 2 0.61 - - 25 H1+H2 max. H1+H2+H3 max. m ft m ft m - - 18 5.49 18 5.49 - - 25 7.62 25 7.62 7.62 25 7.
1. Top Vent - Horizontal Termination - (continued) V1 min. Three Elbows V1 + V2 max. H1+H2 max. ft m ft m ft m 1 0.30 24 7.32 19 5.79 Installed Vertically H2 V2 V1 H1 Figure 7.6 Heatilator • ICON DV-IDV Series • 4042-575 • Rev.
2. Top Vent - Vertical Termination NOTICE: If installing a vertical vent/termination off the top of the appliance, the flue restrictor should be used. No Elbow Figure 7.7a 12 ft to 30 ft Vertical Run 12 ft (3.66 m) min. 60 ft (18.29 m) max. Figure 7.7b 31 ft to 60 ft Vertical Run Install Flue Restrictor • • Figure 7.7 Remove screws from flue (firebox top). Using the screws removed, install flue restrictor according to your installation requirements. See Figures 7.7a and 7.7b. Two Elbows 12 ft (3.
2. Top Vent - Vertical Termination - (continued) Three Elbows Maximum horizontal run is 100% of vertical, but cannot exceed 26 ft (7.92 m) 12 ft (3.66 m) min. 60 ft (18.29 m) max. Figure 7.9 Heatilator • ICON DV-IDV Series • 4042-575 • Rev.
8 Vent Clearances and Framing A. Pipe Clearances to Combustibles B. Wall Penetration Framing WARNING! Risk of Fire! Maintain air space clearance to vent. DO NOT pack insulation or other combustibles: Combustible Wall Penetration • • • Between ceiling firestops Between wall shield firestops Around vent system Failure to keep insulation or other material away from vent pipe may cause over heating and fire. Air space clearance to bottom and sides of horizontal pipe must be at least 1 in. (25 mm) 3 in.
C. Install the Ceiling Firestop A ceiling firestop MUST be used between floors and attics. • • • • Frame an opening 10 in. by 10 in. (254 mm by 254 mm) whenever the vent penetrates a ceiling/floor (see Figure 8.3). Frame the area with the same sized lumber as used in ceiling/floor joist. The ceiling firestop may be installed above or below the ceiling joists when installed with a attic insulation shield. It must be under joists between floors that are not insulated. Refer to Figure 8.4.
D. Install Attic Insulation Shield WARNING! Fire Risk. DO NOT allow loose materials or insulation to touch vent. Hearth & Home Technologies Inc. requires the use of an attic shield. The National Fuel Gas Code ANSI Z223.1 and NFPA 54 requires an attic shield constructed of 26 gauge minimum metal that extends at least 2 in. (51 mm) above insulation. Attic shields must meet specified clearance and be secured in place. Flat Ceiling Installation • Remove one shield from box.
9 Appliance Preparation A. Secure and Level the Appliance WARNING! Risk of Fire! Prevent contact with: • • • Sagging or loose insulation Insulation backing or plastic Framing and other combustible materials Block openings into the chase to prevent entry of blown-in insulation. Make sure insulation and other materials are secured. DO NOT notch the framing around the appliance standoffs. Failure to maintain air space clearance may cause overheating and fire.
10 Install Vent Pipe A. Assemble Vent Sections Attach Pipe to the Firebox Assembly Note: The end of the pipe sections with the lanced tabs will face towards the appliance. Attach the first pipe section to the starting collar: • • • • Lanced pipe end to the starting collar Inner pipe over inner collar Push the pipe section until all lanced tabs snap in place Lightly tug on pipe to confirm it has locked.
B. Assemble Slip Sections C. Secure the Vent Sections WARNING! Risk of Fire or Asphyxiation! Overlap pipe sections at least 1 1/2 in. (38 mm). Secure slip sections with two screws which must not exceed 1/2 in. (13 mm) in length. Use the pilot holes. Pipe could separate if not properly joined. • • Slide the inner flue of the slip section into the inner flue of the pipe section and the outer flue of the slip section over the outer flue of the pipe section. See Figure 10.5.
D. Disassemble Vent Sections • Rotate either section (see Figure 10.9) so the seams on both pipe sections are aligned as shown in Figure 10.10. Pull carefully to separate the pieces of pipe. • Horizontal overhang 20 in. (508 mm) 24 in. min. (610 mm) Termination Cap Vertical wall Lowest Discharge Opening X Storm Collar 12 Roof Flashing Roof Pitch is X / 12 H (min.) - Minimum height from roof to lowest discharge opening. Figure 10.9 Rotate Seams for Disassembly Roof Pitch H (Min.) Ft.
F. Assemble and Install Storm Collar CAUTION! Risk of Cuts, Abrasions or Flying Debris. Wear protective gloves and safety glasses during installation. Sheet metal edges are sharp. • • • • Connect both halves of the storm collar with two screws (see Figures 10.13-10.14). Wrap the storm collar around the exposed pipe section closest to the roof and align brackets. Insert a bolt (provided) through the brackets and tighten the nut to complete the storm collar assembly.
G. Install Vertical Termination Cap • • Attach the vertical termination cap by sliding the inner collar of the cap into the inner flue of the pipe section while placing the outer collar of the cap over the outer flue of the pipe section. Secure the cap by driving three self-tapping screws (supplied) through the pilot holes in the outer collar of the cap into the outer flue of the pipe). Termination Cap H.
• I. Install Horizontal Termination Cap WARNING! Risk of Fire! The telescoping flue section of the termination cap MUST be used when connecting vent. • CAUTION! Risk of Burns! Local codes may require installation of a cap shield to prevent anything or anyone from touching the hot cap. 1-1/2 (38 mm) minimum overlap of flue telescoping section is required. Failure to maintain overlap may cause overheating and fire.
11 Shrouds A. HHT Shrouds • You may install a shroud with this fireplace. See Section 17.D. for a list of UL Listed shrouds. Follow the instructions included with these optional components B. Field Constructed Shrouds WARNING! Risk of Fire! Shrouds must be constructed as specified. Improper construction may overheat chase top. • Chase top shrouds may be field constructed where permitted by regional building codes. NOTICE: Some regional codes require an agency-Listed shroud.
Mailbox Style Shroud (may be used with DVP-TV, DVP-TVHW, SLP-TVHW) Min. Base Dims. Min. Height in 20 x 20 mm 508 x 508 Min. Height Min. Base Dim in 18 mm 457 Min. Base Dim Figure 11.2 Mailbox Style Shroud Dimensions Roofed Style Shroud (may be used with DVP-TV, DVP-TVHW, SLP-TVHW) Min. Base Dims. in 20 x 20 mm 508 x 508 Min. Height Minimum Height Min. Opening Width Minimum Opening Height Minimum Base Dimension Min. Base Dime nsion in 18 mm 458 Min.
12 Gas Information A. Fuel Conversion C. Gas Connection • • Make sure the appliance is compatible with available gas types. Conversions must be made by a qualified service technician using Hearth & Home Technologies specified and approved parts. • • • B. Gas Pressure • Optimum appliance performance requires proper input pressures. Gas line sizing requirements will be determined in ANSI Z221.3 National Fuel Gas Code in the USA and CAN/ CGA B149 in Canada.
13 Electrical Information A. Wiring Requirements • NOTICE: This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with National Electric Code ANSI/NFPA 70-latest edition or the Canadian Electric Code CSA C22.1. • • Wire the appliance junction box to 110-120 VAC. This is required for use of optional accessories (standing pilot ignition) or proper operation of the appliance (Intellifire ignition).
E. Junction Box Installation If the junction box is being wired from OUTSIDE of the appliance (preferred method): • • • • • Remove two screws that attach junction box and bracket to appliance. See Figure 13.2. Feed an appropriate length of romex through plastic romex connector. Make necessary electrical connections. Attach outlet and cover plate to junction box. Reattach junction box and bracket to appliance with two screws.
14 Finishing A. Mantel and Wall Projections B. Facing Material WARNING! Risk of Fire! Comply with all minimum clearances to combustibles as specified. Framing or finishing material closer than the minimums listed must be constructed entirely of non-combustible materials (i.e., steel studs, concrete board, etc). • • • Mantels • 30 in.
C. Non-combustible Finishing Material Finishing Material Finishing Material X (Finished Opening Width) Model IDV4833 IDV6247 inches mm inches mm Z (Finished Opening Height) X (Finished Opening Width) Figure 14.4 Finished Fireplace Opening 44 Heatilator • ICON DV-IDV Series • 4042-575 • Rev.
15 Appliance Setup A. Remove Shipping Materials F. Heat-Zone® Gas Remove shipping materials from inside or underneath the firebox. Install the Heat-Zone® Gas Kit before enclosing the appliance. • • • • Front refractory (three pieces) package shipped in front of glass. Lower decorative front face, left and right refractory shields shipped on top of front refractory box. Remove ember material package shipped inside the column.
H. Install the Logs • Base logs are pre-installed. • Place three top logs: Place slot in bottom of top log over pin in top of base log. Align opposite end of log with white notched area in top of base log. Repeat for each top log. See Figures 15.1 through 15.6. Figure 15.4 Placing First Top Log (4042-362) - IDV6247 Figure 15.1 Placing First Top Log (4042-356) - IDV4833 Figure 15.5 Placing Second Top Log (4042-355) - IDV6247 Figure 15.2 Placing Second Top Log (4042-355) - IDV4833 Figure 15.
I. Place Lava Rock and Rockwool WARNING! Risk of Explosion! Follow rockwool placement instructions. DO NOT place rockwool directly over burner ports. Replace rockwool material annually. Improperly placed rockwool interferes with proper burner operation. Rockwool and lava rock are shipped with this gas appliance • • • Place rockwool on burner in front of front base log. Place lava rock on hearth refractory (not burner) as desired. See Figure 15.7. Rockwool Lava Rock Figure 15.
J. Glass Panel Assembly Removing/Replacing Glass Assembly WARNING! Risk of Asphyxiation! Handle fixed glass assembly with care. Inspect the gasket to ensure it is undamaged and inspect the glass for cracks, chips or scratches. • • DO NOT strike, slam or scratch glass. DO NOT operate fireplace with glass removed, cracked, broken or scratched. Replace as a complete assembly. • • Remove three outer refractory pieces as per instructions in Section 15.L.
K. Decorative Firescreen, Refractory Shields and Lower Decorative Front Face • • Install the decorative firescreen by first inserting the left side of the screen rod into the horseshoe-shaped cradle (see Figure 15.11) Rotate the right side of the rod up and into the cradle on the right (see Figure 15.12). • • • Place the center of the screen rod into the center screen rod support (see Figure 15.14). Install the left and right refractory shields using the three screws (see Figure 15.15).
L. Installing External Refractories Bottom Front Hearth Refractory Open Refractory Package (Figure 15.17) • • • • 1 - LH side refractory panel 1 - RH side refractory panel 1 - Front hearth refractory panel The firescreen must be pulled up to install the hearth refractory (Figure 15.21). Slide hearth refractory under side refractories until tight against glass. See Figure 15.22. Notches indicate top of refractory Right Left Front Hearth Figure 15.
M. Air Shutter Setting Air shutter settings should be adjusted by a qualified installer at the time of installation. The air shutter is set at the factory for minimum vertical vent run. Adjust air shutter for longer vertical runs. See Figure 15.24. • • Pull the air shutter knob up to close. Push the air shutter knob down to open. NOTICE: If sooting occurs, provide more air by opening the air shutter. Closed Open Figure 15.24 Air Shutter Adjustment Heatilator • ICON DV-IDV Series • 4042-575 • Rev.
16 Troubleshooting With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician. A. Intellifire Ignition System Symptom 1.
Intellifire Ignition System - (continued) Symptom Possible Cause 4. Pilot lights but continues A. A shorted or loose connection to spark, and main burner in flame sensing rod. will not ignite. (If the pilot continues to spark after the pilot flame has been lit, flame rectification has not B. Poor flame rectification or conoccurred.) taminated flame sensing rod. Corrective Action Verify all connections to wiring diagram in manual. Verify connections underneath pilot assembly are tight.
17 Reference Materials A. Appliance Dimension Diagram Dimensions are actual appliance dimensions. Use for reference only. For framing dimensions and clearances refer to Section 5. C 29-1/2 in. 749 mm 21-1/2 in. 546 mm A E D F B 1 in. 25 mm Gas Line 9-7/8 in. 13-3/8 in. 251 mm 340 mm Electric Line 2-1/4 in. 57 mm Model # IDV4833I IDV6247I 2 in. 51 mm A B C D E F in. 46-1/2 33 27-5/8 34-1/2 45-1/4 44-3/8 mm 1181 838 702 876 1149 1127 in.
B. Vent Components Diagrams Effective Height/Length mm Pipe inches DVP4 DVP6 DVP12 DVP24 DVP36 DVP48 DVP6A DVP12A Effective Height/Length 4 6 12 24 36 48 3-6 3 - 12 4-7/8 in. (124 mm) 102 152 305 610 914 1219 76 - 152 76 - 305 10-1/2 in. (267 mm) 45° 10-7/8 in. (276 mm) DVP45 45° Elbow DVP Pipe (see chart) 10 in. (254 mm) 11-3/8 in. (289 mm) 1 in. (25 mm) 7-3/8 in. (187 mm) 9-1/4 in. (235 mm) 13-1/4 in. (337 mm) Assembled Height: 24 in./610 mm Diameter: 10 in.
B. Vent Components Diagrams (continued) 31 in. (787 mm) 24-5/8 in. (625 mm) 13-1/4 in. (367 mm) 27-1/2 in. (698 mm) 24-5/8 in. (625 mm) 13-1/4 in. (367 mm) RF12M Roof Flashing Multi-pak RF6M Roof Flashing Multi-pak 5 in. (127 mm) 13-3/4 in. (349 mm) 5 in. (127 mm) 11-7/8 in. (302 mm) 13-7/8 in. (352 mm) 13-3/4 in. (349 mm) BEK Trap Cap Brick Extension DVP-BEK2 DVP-HPC Cap Brick Extension 11-5/8 in. (295 mm) 12-1/8 in. (308 mm) 7-1/8 in. (181 mm) 5-3/4 in.
B. Vent Components Diagrams (continued) 7-3/8 in. (187 mm) 1-1/2 in. (38 mm) 2-3/4 in. (70 mm) 9 in. (229 mm) 11-1/2 in. (280 mm) 17-3/4 in. (451 mm) 14 in. (356 mm) 12-1/2 in. (317 mm) 12-1/4 in. (311 mm) 16 in. (406 mm) PVK-80 12 in. (305 mm) (For use with IPI and DSI appliances only.) DVP-TB1 Basement Vent Cap 3-7/8 in. (98 mm) 10-1/2 in. (267 mm) 7-1/4 in. (184 mm) DVP-TV Vertical Termination Cap 12-1/2 in. (318 mm) 5-1/4 in. (133 mm) DVP-TVHW Vertical Termination Cap (High wind) 1 in.
B. Vent Components Diagrams (continued) Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm). The heat shield is designed to be used on a wall 4 in. to 7-1/4 in. (102 mm to 184 mm) thick. If wall thickness is less than 4 in. (102 mm) the existing heat shields must be field trimmed. If wall thickness is greater than 7-1/4 in. (184 mm) a DVP-HSM-B will be required. 8 in. (203 mm) Heat Shield 15-1/8 in. (384 mm) Term Cap Minimum Effective Length Maximum Effective Length 3-1/8 in. 4-5/8 in.
B. Vent Components Diagrams (continued) Fillers DVP-TRAP to DVP-HPC Side Filler Kit 8-1/8 in. (206 mm) 13 in. (330 mm) 15 in. (381 mm) DVP-HRC-SS Effective Length 5-3/4 to 8-3/8 in. 146 to 213 mm 5-1/2 in. 140 mm 87° 8-3/8 in. 213 mm 3° 10-1/2 in. 267 mm 10-7/8 in. 276 mm DVP-HRC-ZC-SS Figure 17.6 DVP Vent Components Heatilator • ICON DV-IDV Series • 4042-575 • Rev.
E. Contact Information Heatilator, a brand of Hearth & Home Technologies Inc. 7571 215th Street West, Lakeville, MN 55044 www.heatilator.com Please contact your Heatilator dealer with any questions or concerns. For the location of your nearest Heatilator dealer, please visit www.heatilator.com.