Manual

HEATMASTER, LLC
LIMITED WARRANTY
All refractory cement logs manufactured by Heatmaster LLC have a lifetime warranty against breakage due to heat to the original owner in the original
installation.
All other logs supplied from Heatmaster LLC have a 2 year warranty against breakage due to heat to the original owner in the original installation.
All metal parts, including burners and grate assemblies, are warranted for 5 years.
All other mechanical parts are warranted for 1 year.
LIMITATIONS
1. Heatmaster, LLC’s obligations to the purchaser under this warranty are limited to the repair or replacement of defective part.
2. Repairs or replacement will be performed by Heatmaster, LLC following delivery of the product by the purchaser to Heatmaster, LLC’s facility in
Angier, North Carolina. The cost of mailing or other delivery to Heatmaster, LLC shall be borne by the purchaser. The mailing address is:
Heatmaster, LLC, 3625 Benson Rd., Angier, NC 27501.
3. Along with the product, the purchaser shall include a written explanation of the approximate date the product was purchased, the dealer or person from
whom the product was purchased, the date the defect was first noticed, a description of the nature of the defect, and what the purchaser did, if anything,
to repair or correct the defect.
4. To the extent allowed by law, any implied warranty of merchantability of fitness applicable to this product is limited to the duration of this warranty.
Heatmaster, LLC shall not be liable for loss of use of this product, loss of time, inconvenience, commercial loss or consequential damages. The
remedy of repair or replacement of a defective part during the warranty period herein specified shall be the purchasers exclusive remedy.
5. Heatmaster, LLC is not responsible for any loss or damages caused by purchaser’s failure to follow operating & maintenance instructions provided in
owners manual.
Dear Purchaser:
We are pleased that you have selected our product and take this opportunity to assure you that qualified service is available if required.
Who gets the warranty? The warranty is limited to the consumer who originally purchased the product.
What is covered? This limited warranty covers all imperfections in workmanship and material.
What is not covered? This limited warranty does not cover damage resulting from accident, misuse or abuse, lack of proper maintenance, affixing of
any attachments not provided with the products, or loss of parts. IN NO EVENT SHALL HEATMASTER, LLC BE
LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM MISUSE OR
MODIFICATION OF THIS PRODUCT.
DEFECTIVE PARTS OR BROKEN LOGS FOR REPLACEMENT MUST BE RETURNED TO THE FACTORY PREPAID ALONG WITH PROOF
OF PURCHASE. FACTORY WILL REPAIR OR REPLACE AT FACTORY OPTION AND RETURN TO PURCHASER FREIGHT PREPAID.
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