Operation Manual

ITALIANO
DEUTSCH
ESPAÑOL
NEDERLANDS
ENGLISH
FRANÇAIS
User Manual – 29/32
12. TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.hercules.com and select your
language. From there you will be able to access various utilities (Frequently Asked Questions
(FAQ), the latest versions of drivers and software) that may help to resolve your problem. If the
problem persists, you can contact the Hercules products technical support service (“Technical
Support”):
In order to take advantage of technical support by email, you must first register online. The
information you provide will help the agents to resolve your problem more quickly.
By email:
Click Registration on the left-hand side of the Technical Support page and follow the on-screen
instructions.
If you have already registered, fill in the Username and Password fields and then click Login.
By telephone (if you do not have Internet access)
United Kingdom
:
08450800942
Charged at local rate
Monday to Saturday from 8 a.m. to 7 p.m.
United States
1-866-889-5036
Free
Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 8 a.m. to 2 p.m.
(Eastern Standard Time)
Monday to Friday from 6 a.m. to 5 p.m.
Saturday from 5 a.m. to 11 a.m.
(Pacific Standard Time)
Canada
1-866-889-2181
Free
Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 8 a.m. to 2 p.m.
(Eastern Standard Time)
Monday to Friday from 6 a.m. to 5 p.m.
Saturday from 5 a.m. to 11 a.m.
(Pacific Standard Time)
Denmark
80887690
Free
Monday to Saturday from 9 a.m. to 8 p.m.
(English)
Sweden
0200884567
Free
Monday to Saturday from 9 a.m. to 8 p.m.
(English)
Finland
0800 913060
Free
Monday to Saturday from 10 a.m. to 9 p.m.
(English)
Hours of operation and telephone numbers are subject to change. Please visit
http://ts.hercules.com for the most up-to-date Technical Support contact information.