Warranty

PRODUCT WARRANTY
RESIDENTIAL WARRANTY:
• Applicableproductswillbefreefrommanufacturingdefectsforaslongasyouownyourhome.Manufacturingdefectsareimpropermilling,laminating,gradingor
assemblingonly.
FINISH WARRANTY:
• Wewarrantthatundernormalresidentialconditionsandwithpropermaintenance,ournishwillnotwearthroughwithinthegivenperiod.Glossreductionis
notconsideredwearthrough.Thereforeitisnotcoveredunderthenishwarranty.Finishwearthroughisdenedas100%ofnishedremovaloveratleast3%of
thetotalooringinstallation.
REFINISHING WARRANTY:
• Ourprenishedengineeredproductscanbesandedandrenishedonetimewhenperformedcorrectlybyaprofessionaloorrenisher.Pleasenote:Sandingwill
alterhand-scrapedordistressedappearance.Colorwillremainontheedgesofbeveled-edgeproducts.
RADIANT HEAT WARRANTY:
• In-oorradiantheatingsystemscansignicantlyalterproductperformance.OnlyengineeredtypeconstructionOak,AmericanCherryandWalnutcanbeused
overtheseheatingsystems.Ifanyotherproductisused,allwarrantiesarevoided.
REGARDING ALL WARRANTY COVERAGES:
• Itiscriticalthatallinstallationsaredoneincompliancewiththeproceduresoutlinedininstallationinstructions.Failuretoinstallinaccordancewiththeinstruc-
tionswillvoidallwarranties.Oursoleobligationandliability,underourstatedwarranties,istorepair,replaceorrenishtheoor,inpartorinwhole,atnocostto
theoriginalpurchaserORtoissuearefundofthepurchaseprice,inoursolediscretion.
• OnlyFloorsthatwereprofessionallyinstalledwillbeeligibleforlaborcostreimbursement.Ifyouinstalledtheooryourselfwewillcoverthecostofreplacement
materialsonly.
• Nowarrantycoverageisprovidedforooringthatcontainsobviousdefectsofanykindthatwereinstallednonetheless.Ifbeforeinstallationyou
discoveranyooringthathasobviousdefectspleasecontactusimmediatelyandreplacementooringwillbeprovidedatnocost.
• Notintendedforfullbathapplication.
(orarefundofyourpurchaseprice)ofooringmaterialarethesoleremedies.
• Thewarrantydoesnotcoverinsectinfestationaftertheproducthasleft
ourfactoryorscratchesorstainscausedbydomesticpets.
• Allwarrantiesarelimitedtotheoriginalpurchaser.
• Damage due to water saturation (including but not limited to) a leaky
faucet,brokenpipeandwet-moppingisexcluded.
• The use of putties during and after the installationof woodooring is
considerednormalandisnotcauseforaclaimagainstthiswarranty.
• THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE
DESCRIPTION ON THE FACE HEREOF, NO OTHER WARRANTIES
EXPRESSED OR IMPLIED BY OPERATION OF LAW OR OTHERWISE
MADE, INCLUDING BUT NOT LIMITEDTO, MERCHANTABILITY OR
FITNESSFORAPARTICULARPURPOSE.UNDERNOCIRCUMSTANCES
SHALLWEBELIABLEFORANYLOSSORDAMAGEARISINGFROMTHE
PURCHASE,USE,ORINABILITYTOUSETHISPRODUCT,ORFORANY
SPECIAL INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
SOME STATES DO NOTALLOW LIMITATIONS ON HOW LONGAN
IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONSMAYNOTAPPLYTOYOU.
• Noinstaller,retailer,distributor,agent or employeehastheauthority to
increaseoraltertheobligationsorlimitationsofthiswarranty.
• Thiswarrantygivesyouspeciclegalrights.Youmayalsohaveotherrights
which vary from state to state.Your rights and the limitations described
abovevaryfromstatetostate.Thus,itisimportanttoretainthiswarranty
information.
• Original proof of purchase (dated itemized sales receipt or customer
agreement)isrequiredtoleaclaim.Noclaimwillbereviewedwithoutthis
information.
• Sampleandphotosmayberequiredtoprocessclaim.
• Ifyouneedtoleaclaimunderthiswarranty,rstcontactyourretailer,
orwritetousatTechnicalServices,2225EddieWilliamsRoad,JohnsonCity,
TN37601-2872.
• Any and all disputes arising out of the purchase of products or this
warrantyshall be subject to mandatory and binding arbitration in Johnson
City,Tennessee,pursuanttotherulesoftheAmericanArbitrationAssociation.
Anytrialsbyjuryareexpresslywaived.
• Note:Pleasereadinstallationinstructionsfullypriortoinstalling.
PRODUCT WARRANTY
EXCLUSIONS
• Wedonotwarrantacolormatchofourproductstootherwoodproducts,
suchasstairs,stairrailings,cabinets,trim,molding,etc.
• Distressed/scraped/wirebrushedproductsarerandomapplications.These
processesleavenotwoboardsalike.
• Inordertomaintaintherecommendedrelativehumidity(35-55%)inside
thehome,installationofahumidierordehumidiermaybenecessary.
• Theoorisdesignedtoperforminanenvironmentallycontrolledstructure.
• Area rugs should be moved periodically to minimize the effects of
ultravioletlightonhardwoodoors.
• Natural wood characteristics such as mineral streaks, small knots, grain
variations,etc.,arenormalcharacteristicsandarenotconstruedasdefects.
• Nature’strademarksleavenotwopiecesofwoodthesameandcoloror
other variations can occur. Vintage oors may contain naturally occurring
lightanddarkwoodcolor/grainvariation.
• We do not warrant against natural variations, nor the normal minor
differencesbetweencolorsamplesandthecoloroftheinstalledoors.
• Onlyapprovedcleaningandmaintenanceproductsareappropriateforuse
onourproducts. Use ofnon-approvedcleaners and maintenanceproducts
oranyoilsoaporammonia-basedcleanerswillvoidallwarrantiesDONOT
USEliquidorpastewax,oilsoaps,oranyothercleanersthatcontainsilicon,
lemonoil,tungoil,acrylics orammonia.Furthermore,avoid‘homerecipes’
foundontheinternetorothersources.Theseproductsandtechniquescan
cause youroors to become slippery, or cloud and dull the nish. Use of
theseandsimilarproductscanharmtheperformanceofyouroorandmay
alsoaffectitsre-coatability.Foracurrentlistofapprovedproductsplease
call1-800-258-5758.
•  The warranty does not cover damage arising from accidents, abuse,
abnormalwear,highheels,grit,scratches,dents,excessiveheatorexcessive
dryness.
• Gloss reduction is not considered wear-through. Therefore it is not
coveredunderthenishwarranty.
• Thewarrantydoesnotcovercolorchangestoanyproductswhichresult
fromUVexposureorarticiallight.
• Excessivegroundmoisturecausedbynaturalweatherconditionsincluding
(butnotlimitedto):excessiverainfall,hurricanes,tornadoes,oodingorother
naturaldisastersarenotcoveredbythetermsofthiswarranty.
• This warranty excludes and will not pay consequential or incidental
damagesassociatedwithanywarrantyclaim.Repair,renishorreplacement