Warranty

WARRANTY INFORMATION
HERITAGE (Bags) 5 YEAR LIMITED WARRANTY
HERITAGE (Luggage) 10 YEAR LIMITED WARRANTY
We thank you for purchasing one of our fine Heritage products. We take great pride in our
products and their workmanship. For that reason, all of our products are backed by a
manufacturer’s limited warranty, which the length of that warranty varies slightly between our
different brands and products. Please consult the warranty tag that came with the product you
purchased for additional details on the length of your product’s specific warranty. Please note
that the manufacturer’s warranty does not become valid until a minimum of thirty days after the
purchase date of the product, if a warranty problem arises within thirty days of purchase, please
return the product to the original vendor where the item was purchased.
Your satisfaction is of great concern to us and our objective is to be certain that the product you
purchase provides you with both quality and value. However, please note that while our
products are handcrafted using the finest materials available, our warranty is not unconditional.
Our warranty does not cover product damage that may result from abuse of the product, normal
wear and tear, or damage by common carrier or airline. Our warranty also specifically excludes
damage to product contents (including, but no limited to, portable computers/printers, cellular
phones, etc.) due to the failure of the product. We respectfully reserve the right, at our option, to
repair or replace the merchandise. We will replace the product with a comparable model of
similar value as styles change by season, without charge. Replacements will be sent out prepaid to
an address within 48 contiguous United States, State of Hawaii, the District of Columbia, and
Puerto Rico via a reasonable shipping method. Shipping and handling fees are non-refundable.
The shipping company is solely responsible for any damage incurred to the replacement product
while in its custody. Liability for breach of warranty shall not exceed the actual purchase price of
the product. Warranty is non-transferable; warranty extends only to the original purchaser-
owner (or, in the case of a gift by the original purchaser-owners, to the recipient of the gift). This
warranty gives you specific legal rights and you may also have other rights which vary from state
to state.
Please note that we no longer require a $5 check for replacement warranty products, only images
of the damage are required for warranty replacements. For complete details, or if you should
have any questions or comments, please feel free to call us at 1.800.634.2538 or send an email to
[e-mail].