User's Manual

Appendix I Warranty and Maintenance
During the warranty period, Hesai will provide free maintenance service when the device can't operate due to the problem of software or
hardware. But Hesai will not provide the service if the problem is caused by rule-breaking operations. Situations that break the warranty
include but are not limited to the following:
1)
2)
3)
4)
5)
6)
7)
Missing warranty document or effective purchase vouchers;
Did not use the instrument as per instructed;
Unauthorized modification, disassembly, or repair;
Intentional damages;
Stolen, lost or discarded device;
Damaged device due to use with unauthorized accessories and services;
Those damages caused by natural disasters, such as fire, lightning, flood, earthquake, etc.
Warranty
For maintenance requirement, please follow the following steps:
Normal Maintenance Time (after receiving the product): 7 days. The specific maintenance time shall be determined according to the actual
situation.
1)
2)
3)
4)
5)
Report the problem to Hesai for the preliminary problem diagnosis.
Return the product to Hesai.
Hesai conducts the maintenance test report, calculates maintenance fee (if any), and provides the maintenance agreement.
Sign the maintenance agreement and pay the maintenance fee if needed.
Receive the repaired instrument and finish the delivery inspection.
Maintenance
-10-