User's Manual

52
8 Troubleshooting
Table 8.1 Troubleshooting (To Be Continued)
Symptoms
Points to Check
Indicator light is off on the
connection box
▪ Make sure the power adapter is properly connected and in good condition
▪ Make sure the connection box is intact
Motor is not running
Same as above
Motor is running but no
output data received, neither
on Wireshark nor PandarView
▪ Make sure the Ethernet cable is properly connected
▪ Check the IP configuration: use Wireshark to get the LiDAR’s IP and make sure it’s in the same subnet with the PC’s
▪ Check the angle range of laser firing and data generation on the Azimuth FOV page of web control
▪ Check the firmware version of the sensor on the Upgrade page of web control. If the version is not shown properly
but as “xxxx”, contact Hesai for further diagnostics
Can receive data on Wireshark
but not on PandarView
▪ Make sure the Destination IP and the Destination LiDAR Port are set correctly on the Settings page of web control
▪ Make sure the PC’s firewall is disabled
Cannot open web control
▪ Make sure the Ethernet cable is properly connected.
▪ Make sure the LiDAR’s and the PC’s IP addresses are correct, possibly using Wireshark
▪ Restart the PC, or connect the LiDAR to another PC
Abnormal packet size (missing
packets)
▪ Check if the FOV (field of view) has been changed on the Azimuth FOV page of web control
▪ Check if the Ethernet is overloaded
▪ Check if a switch is connected into the network. The data transmitted from other devices may cause network
congestion and packet loss
▪ Connect the PC only to the LiDAR and check for packet loss