Installation Instructions

SERVICE

All warranty and non-warranty repairs should be performed by qualified service personnel. To locate an authorized

service agent in your area, contact your Hestan dealer, local representative, or the manufacturer. Before you call, please

have the model number information ready. This information is shown on a sticker affixed to one of the inside vertical

surfaces of your product.

Hestan Commercial Corporation

3375 E. La Palma Avenue

Anaheim, CA 92806

(888) 905-7463

PARTS LIST

Please visit the Hestan website to access the parts list for your Hestan Outdoor product:

www.hestanoutdoor.com.

LIMITED WARRANTY

WHAT THIS LIMITED WARRANTY COVERS

Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of a Hestan outdoor product (the “Product”)

from an HCC authorized dealer that the Product is free from defective materials or workmanship for a period of one (1) year from

the date of original retail purchase or closing date for new construction, whichever period is longer (“Limited Warranty Period”).

HCC agrees to repair or replace, at HCC’s sole option, any part or component of the Product that fails due to defective materials or

workmanship during the Limited Warranty Period. This Limited Warranty is not transferable and does not extend to anyone beyond

the original consumer purchaser (“Purchaser”). This Limited Warranty is valid only on Products purchased and received from an HCC

authorized dealer in the fifty United States, the District of Columbia and Canada. This Limited Warranty applies only to Products in

non-commercial use and does not extend to Products used in commercial applications.

HOW TO OBTAIN WARRANTY SERVICE

If the Product fails during the Limited Warranty Period for reasons covered by this Limited Warranty, the Purchaser must immediately

contact the dealer from whom the Product was purchased or HCC at 888.905.7463.

Purchaser is responsible for making the Product reasonably accessible for service or for paying the cost to make the Product

reasonably accessible for service. Service is to be provided during normal business hours of the authorized Hestan Commercial

Service Provider. To the extent Purchaser requests service outside of the normal business hours of the authorized Hestan Commercial

Service Provider, Purchaser will pay the difference between regular rates and overtime or premium rates. Purchaser is required to pay

all travel costs for travel beyond 50 miles (one way) from the nearest authorized Hestan Commercial Service Provider.

WHAT THIS LIMITED WARRANTY DOES NOT COVER:

This Limited Warranty does not cover and HCC will not be responsible for and will not pay for: damage to or defects in any Product

not purchased from an HCC authorized dealer; color variations in color finishes or other cosmetic damage; failure or damage from

abuse, misuse, accident, fire, natural disaster, commercial use of the Product, or loss of electrical power or gas supply to the Product;

damage from alteration, improper installation, or improper operation of the Product; damage from improper or unauthorized repair

or replacement of any part or component of the Product; damage from service by someone other than an authorized agent or

representative of the Hestan Commercial Service Network; normal wear and tear; damage from exposure of the Product to a corrosive

atmosphere containing chlorine, fluorine, or any other damaging chemicals; damage resulting from the failure to provide normal

care and maintenance to the Product; damage HCC was not notified of within the Limited Warranty Period; and incidental and

consequential damages caused by any defective material or workmanship.

ARBITRATION:

This Limited Warranty is governed by the Federal Arbitration Act. Any dispute between Purchaser and HCC regarding or related

to the Product or to this Limited Warranty shall be resolved by binding arbitration only on an individual basis with Purchaser.

Arbitration will be conducted by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules or

by JAMS. The arbitration hearing shall be before one arbitrator appointed by the AAA or JAMS. The arbitrator shall not conduct class

arbitration and Purchaser shall not bring any claims against HCC in a representative capacity on behalf of others.