Use and Care

EXTENSIONS TO ONE YEAR LIMITED WARRANTY PERIOD:

In addition to the One-Year Limited Warranty, the following components have extended warranty coverage

as specifically set forth below:

1. The Product’s stainless steel grill body, stainless tubular grill burners, Sear burners and rotisserie

infrared burner (where applicable) are warranted to be free from defects in material and workmanship

under normal non-commercial use and service for the lifetime of the original Purchaser. This excludes

surface corrosion, scratches, and discoloration which may occur during normal use and is limited to

replacement of the defective part(s), with the Purchaser paying all other costs, including labor, shipping

and handling, as applicable.

2. The Product’s cooking grates and warming rack are warranted to be free from defects in material and

workmanship under normal non-commercial use and service, for a period of ten (10) years from the

original date of purchase. This excludes surface corrosion, scratches, and discoloration which may

occur during normal use and is limited to replacement of the defective part(s), with the Purchaser

paying all other costs, including labor, shipping and handling, as applicable.

3. The Product’s spit rod, briquette trays, manifolds, gas valves and sealed burner assemblies (where

applicable) are warranted to be free from defects in material and workmanship, under normal non-

commercial use and service, for a period of five (5) years from the original date of purchase. This is

limited to replacement of the defective parts, with the Purchaser paying all other costs, including labor,

shipping, and handling, as applicable.

4. All other grill components are warranted to be free from defects in material and workmanship,

under normal non-commercial use and service, for a period of two (2) years from the original date of

purchase. This is limited to replacement of the defective parts, with the Purchaser paying all other costs,

including labor, shipping, and handling, as applicable.

WHAT THIS LIMITED WARRANTY DOES NOT COVER:

This Limited Warranty does not cover and HCC will not be responsible for and will not pay for: damage to

or defects in any Product not purchased from an HCC authorized dealer; color variations in color finishes

or other cosmetic damage; failure or damage from abuse, misuse, accident, fire, natural disaster, commercial

use of the Product, or loss of electrical power or gas supply to the Product; damage from alteration,

improper installation, or improper operation of the Product; damage from improper or unauthorized

repair or replacement of any part or component of the Product; damage from service by someone other

than an authorized agent or representative of the Hestan Commercial Service Network; normal wear and

tear; damage from exposure of the Product to a corrosive atmosphere containing chlorine, fluorine, or any

other damaging chemicals; damage resulting from the failure to provide normal care and maintenance to

the Product; damage HCC was not notified of within the Limited Warranty Period; and incidental and

consequential damages caused by any defective material or workmanship.

ARBITRATION:

This Limited Warranty is governed by the Federal Arbitration Act. Any dispute between Purchaser

and HCC regarding or related to the Product or to this Limited Warranty shall be resolved by binding

arbitration only on an individual basis with Purchaser. Arbitration will be conducted by the American

Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules or by JAMS. The

arbitration hearing shall be before one arbitrator appointed by the AAA or JAMS. The arbitrator shall not

conduct class arbitration and Purchaser shall not bring any claims against HCC in a representative capacity

on behalf of others.

LIMITED WARRANTY

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