Use and Care Guide

EN
©2021 Hestan Commercial Corporation
15
TROUBLESHOOTING
(continued)
Problem Cause Solution
Compartments are warmer than
usual.
Control preset is set too warm.
Lower the setpoint temperature. Refer to
changing the set point for the specic model.
Light is staying on. Turn manual light switch off.
Condenser is dirty or obstructed. Clean the condenser and clear obstruction.
The door is open or has been opened
more frequently lately.
Wait 24 hours and recheck the temperature.
Internal louvers and/or the fan guard is
obstructed.
* Reset the preset temperature if necessary –
refer to page 7-9 of this guide.
* Make sure the louvers and/or the fan are not
obstructed.
Warm product was recently placed in
the cabinet.
Wait 24 hours for product to chill, then
recheck the temperature.
System runs for a long period
of time.
Condenser is dirty or obstructed.
Clean the condenser and clear the
obstruction.
Door was kept open for a long time or
was opened more frequently, or warm
product was recently placed in the
cabinet.
Wait 24 hours and recheck temperature.
Hot day and warm room temperature. Normal for the system to run more frequently.
Condensation forms outside of
the unit.
High humidity and/or frequent door
opening.
Normal operation.
Condensation forms inside the
compartments.
High humidity and/or frequent door
opening.
Normal operation.
Door is not closing and sealing
properly.
Make sure the door is closing properly.
Check the door seal and replace if necessary.
If condensation persists, contact Hestan
Customer Care.
PARTS LIST
Please visit the Hestan website to access parts information for your Hestan product. Use only
genuine Hestan replacement parts and accessories. Genuine Hestan parts and accessories are
designed to work correctly with Hestan products and offer superior service life. The use of non-
Hestan parts can damage the unit and may void the warranty.
SERVICE
All warranty and non-warranty repairs should be performed by qualified service personnel. To locate
an authorized service agent in your area, contact your Hestan dealer, local representative, or the
manufacturer. Before you call, please have the model number and serial number information ready.
This information is shown on the rating sticker attached to the inside top of the cabinet.
Hestan Commercial Corporation
3375 E. La Palma Avenue
Anaheim, CA 92806
(888) 905-7463
or visit
www.hestanhome.comwww.hestanhome.com