User Manual

HOW TO OBTAIN WARRANTY SERVICE

If the Product fails during the Limited Warranty Period for reasons covered by this Limited Warranty,

the Purchaser must immediately contact the dealer from whom the Product was purchased or HCC

at 888.905.7463.

Purchaser is responsible for making the Product reasonably accessible for service or for paying the

cost to make the Product reasonably accessible for service. Service is to be provided during normal

business hours of the authorized Hestan Commercial Service Provider. To the extent Purchaser

requests service outside of the normal business hours of the authorized Hestan Commercial Service

Provider, Purchaser will pay the difference between regular rates and overtime or premium rates.

Purchaser is required to pay all travel costs for travel beyond 50 miles (one way) from the nearest

authorized Hestan Commercial Service Provider.

EXTENSIONS TO TWO YEAR LIMITED WARRANTY PERIOD:

IN ADDITION TO THE TWO-YEAR LIMITED WARRANTY, THE FOLLOWING COMPONENTS

HAVE EXTENDED WARRANTY COVERAGE AS SPECIFICALLY SET FORTH BELOW:

1. The Product’s gas burners (excludes appearance), electric heating elements, blower motors

(ventilation hoods), electronic control boards, magnetron tubes and induction generators

(where applicable) are warranted to be free from defects in material and workmanship under

normal non-commercial use and service for a period of five (5) years of the original Purchaser.

This excludes surface corrosion, scratches, and discoloration which may occur during normal

use and is limited to replacement of the defective part(s), with the Purchaser paying all other

costs, including labor, shipping and handling, as applicable.

WHAT THIS LIMITED WARRANTY DOES NOT COVER:

This Limited Warranty does not cover and HCC will not be responsible for and will not pay for:

damage to or defects in any Product not purchased from an HCC authorized dealer; color variations

in color finishes or other cosmetic damage; failure or damage from abuse, misuse, accident, fire,

natural disaster, commercial use of the Product, or loss of electrical power or gas supply to the

Product; damage from alteration, improper installation, or improper operation of the Product;

damage from improper or unauthorized repair or replacement of any part or component of the

Product; damage from service by someone other than an authorized agent or representative of the

Hestan Commercial Service Network; normal wear and tear; damage from exposure of the Product

to a corrosive atmosphere containing chlorine, fluorine, or any other damaging chemicals; damage

resulting from the failure to provide normal care and maintenance to the Product; damage HCC

was not notified of within the Limited Warranty Period; and incidental and consequential damages

caused by any defective material or workmanship.

ARBITRATION:

This Limited Warranty is governed by the Federal Arbitration Act. Any dispute between Purchaser

and HCC regarding or related to the Product or to this Limited Warranty shall be resolved by binding

arbitration only on an individual basis with Purchaser. Arbitration will be conducted by the American

Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules or by JAMS. The

arbitration hearing shall be before one arbitrator appointed by the AAA or JAMS. The arbitrator shall

not conduct class arbitration and Purchaser shall not bring any claims against HCC in a representative

capacity on behalf of others.

LIMITATION OF LIABILITY:

This Limited Warranty is the final, complete and exclusive agreement between HCC and Purchaser

regarding the Product.

LIMITED WARRANTY

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