Use & Care Manual

LIMITED WARRANTY
WHAT THIS LIMITED WARRANTY COVERS: WHAT THIS LIMITED WARRANTY COVERS:
Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of a
Hestan Indoor Dishwasher product (the “Product”) from an HCC authorized dealer that the
Product is free from defective materials or workmanship for a period of three (3) years from
the date of original retail purchase or closing date for new construction, whichever period is
longer (“Limited Warranty Period”). HCC agrees to repair or replace, at HCC’s sole option, any
part or component of the Product that fails due to defective materials or workmanship during
the Limited Warranty Period. This Limited Warranty is not transferable and does not extend to
anyone beyond the original consumer purchaser (“Purchaser”). This Limited Warranty is valid
only on Products that are (i) purchased and received from an HCC authorized dealer, (ii) delivered
after purchase to a consumer, and (iii) continuously thereafter remain located, in the fifty
United States, the District of Columbia and Canada. Events that will void this warranty include
purchasing or taking delivery in, or moving Products to any location outside of, the fifty United
States, the District of Columbia and Canada. This Limited Warranty applies only to Products in
non-commercial use and does not extend to Products used in commercial applications.
HOW TO OBTAIN WARRANTY SERVICE: HOW TO OBTAIN WARRANTY SERVICE:
If the Product fails during the Limited Warranty Period for reasons covered by this Limited
Warranty, the Purchaser must immediately contact the dealer from whom the Product was
purchased or HCC at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying
the cost to make the Product reasonably accessible for service. Service is to be provided during
normal business hours of the authorized Hestan Commercial Service Provider. To the extent
Purchaser requests service outside of the normal business hours of the authorized Hestan
Commercial Service Provider, Purchaser will pay the difference between regular rates and
overtime or premium rates. Purchaser is required to pay all travel costs for travel beyond 50 miles
(one way) from the nearest authorized Hestan Commercial Service Provider.
EXTENSIONS TO THREE YEAR LIMITED WARRANTY PERIOD: EXTENSIONS TO THREE YEAR LIMITED WARRANTY PERIOD:
In addition to the Three-Year Limited Warranty, the following components have extended
warranty coverage as specifically set forth below:
1. The Product’s microprocessor or printed circuit board; and racks (does not include rack
components), (where applicable) are warranted to be free from defects in material and
workmanship under normal noncommercial use and service for a period of five (5 ) years of
the original Purchaser. This excludes surface corrosion, scratches, and discoloration which
may occur during normal use and is limited to replacement of the defective part(s), with the
Purchaser paying all other costs, including labor, shipping and handling, as applicable.
1. 2. The Product’s inner tub liner is warranted to be free from defects in material and
workmanship under normal non -commercial use and service from rust through for
the lifetime of the original Purchaser. This excludes surface corrosion, scratches, and
discoloration which may occur during normal use and is limited to replacement of the
defective part, with the Purchaser paying all other costs, including labor, shipping and
handling, as applicable.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This Limited Warranty does not cover and HCC will not be responsible for and will not pay
for: damage to or defects in any Product not purchased from an HCC authorized dealer; color
variations in color finishes or other cosmetic damage; failure or damage from abuse, misuse,
accident, fire, natural disaster, commercial use of the Product, or loss of electrical power to the
Product; damage from alteration, improper installation, or improper operation of the Product;
damage from improper or unauthorized repair or replacement of any part or component of the
Product; damage from service by someone other than an authorized agent or representative
of the Hestan Commercial Service Network; normal wear and tear; damage from exposure of
the Product to a corrosive atmosphere containing chlorine, fluorine, or any other damaging
chemicals; damage resulting from the failure to provide normal care and maintenance to the
Product; damage HCC was not notified of within the Limited Warranty Period; and incidental
and consequential damages caused by any defective material or workmanship.
©2021 Hestan Commercial Corporation
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