Use and Care

Did you leave the doors open for a long period of time?
Do the doors close perfectly?
If the doors do not close perfectly, contact your installer.
In case of frost or ice build up in the Fresh Zone compartment,
due to frequent and prolonged opening of the doors, deactivate the
Fresh function via the button on the control panel. Wait until the
frost or ice melts, then remove the drawer and dry the sides and
bottom of the compartment.
Clean the appliance completely according to the instructions.
Properly cover all the food. Do not conserve food for prolonged
periods of time.
The appliance is designed to ensure a fully sealed enclosure. When
the door is closed, a vacuum condition can occur: in this case it is
necessary to wait a few seconds until the pressure balances before
opening the door.
Check to see if the appliance was accidently placed into Sabbath
mode.
Ice or frost build up
inside the refrigerator
or freezer
Unpleasant odors inside
the refrigerator
The doors are difcult
to open
Appliance is cooling but
lights and display are not
not working
If you notice malfunctions in your appliance, use this guide before
calling for service: this guide can help you personally resolve the
problem or could provide important information to be conveyed to
the service technician to ensure rapid and effective repair.
A malfunction is usually indicated by a message on the display.
Problems that cannot be solved by the user are signaled through a
malfunction code.
Is the appliance connected to the electrical power supply?
Is electrical power available at the electricity socket?
Is the power button activated?
Is the unit in ‘Demo’ Mode?
Does the display show a malfunction code?
Is the temperature adjusted correctly?
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
Is the unit in ‘Demo’ Mode?
Bear in mind that during very hot weather and with very high
temperatures in the room it is normal that the compressor remains
on for prolonged periods of time.
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
Check that the doors are closed and that the food or containers do
not obstruct the perfect closure of the door.
Is one or more compartments in Shopping Mode?
It is normal to hear noises from the ventilators or compressors during
operation or during the defrost phase.
Noise could be more marked depending on the position of the
appliance and the surrounding environment.
If the climate is very humid, the formation of condensation is normal.
Opening the door or drawers for prolonged periods of time can
contribute to the formation of condensation.
In any case, make sure that the doors are always perfectly closed.
Malfunction message
The refrigerator or the
freezer does not work
The refrigerator or the
freezer is warmer than
usual
The compressors are
running for an extended
period of time
If you hear unusual noises
Condensation inside and
outside of the refrigerator
TROUBLESHOOTING
©2018 Hestan Commercial Corporation
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TROUBLESHOOTING GUIDE
EN