Use and Care Manual

© 2019 Hestan Commercial Corporation
49
EN
SYMPTOM POSSIBLE CAUSE SOLUTION
Range does not operate
(no display, knob lights,
interior lights, etc.).
Power cord not plugged in, or no power to
receptacle, or breaker tripped.
Check breaker. Call for service for
other issues.
Power on but no response
from display.
Control board needs a reset. Turn off circuit breaker for 5
seconds to reset.
Burner will not light. Gas supply not on / shutoff valve closed.
Power cord not plugged in, or no power to
receptacle, or breaker tripped.
Burner ports near igniter, or igniter itself is
obstructed or dirty.
Burner head not installed correctly on base.
Defective or clogged burner valve.
Incorrect orifice or clogged orifice.
Igniter defective (not sparking).
Low gas pressure to unit.
Defective regulator or regulator installed
improperly.
Check shutoff valve.
Check breaker. Call for service for
other issues.
Clean burner ports / igniter.
Check burner head installation.
Call for service.
Burner will not stay lit. Burner ports obstructed or dirty.
Vent plugged on regulator or regulator
installed improperly.
Low gas pressure.
Clean burner ports / igniter.
Call for service.
Burner not working well /
lazy or yellow flame.
Burner ports are obstructed or dirty.
Poor combustion, air-fuel mixture not
adjusted properly.
Gas pressure incorrect / incorrect regulator.
Orifice sized incorrectly for gas type.
Clean burner ports / igniter.
Call for service.
Gas Odor. Burner went out or did not light.
Burner head not installed correctly on base.
Burner ports obstructed or dirty.
Loose or broken gas line.
Ruptured pressure regulator.
Poor combustion, air-fuel mixture not
adjusted properly.
Relight burner.
Check burner head installation.
Clean burner ports / igniter.
Turn shutoff valve to off position
and call for service.
Oven Light not working. Power cord not plugged in, or no power to
receptacle, or breaker tripped.
Bulb is burned out.
Check breaker. Call for service for
other issues.
Replace bulb.
Oven door will not open. Oven door is latched during self-cleaning
mode.
Once oven has reached a safe
temperature, door will un-latch.
If door will not un-latch, call for
service.
Heat escaping from top of
oven door.
Oven door not sealing correctly. Check/clean oven door gasket.
Replace if worn.
Fan noise / hot air coming
from appliance, even when
off.
Oven cooling down. This is normal. If you DO NOT
hear the fan running during or after
using the oven, call for service.
ERR04, ERR05, ERR08 or
ERR20 code displayed.
Non-critical electronic malfunction. Attempt a reset at the breaker. If
error code persists, oven can still
be operated without affected
feature. Call for service at earliest
opportunity.
TROUBLESHOOTING GUIDE