Use and Care

©2018 Hestan Commercial Corporation
20
EN
SERVICE
All warranty and non-warranty repairs should be performed by qualified service personnel. To
locate an authorized service agent in your area, contact your Hestan dealer, local representative, or
Hestan. Before you call, please have the model number and serial number information ready.
Hestan Commercial Corporation
3375 E. La Palma Avenue
Anaheim, CA 92806
[phone]
PARTS LIST
Please visit the Hestan website to access the parts list for your Hestan Indoor product:
www.hestanhome.com.
LIMITED WARRANTY
WHAT THIS LIMITED WARRANTY COVERS
Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of a Hestan
Indoor Cooking product (the “Product”) from an HCC authorized dealer that the Product is free
from defective materials or workmanship for a period of two (2) years from the date of original
retail purchase or closing date for new construction, whichever period is longer (“Limited Warranty
Period”). HCC agrees to repair or replace, at HCC’s sole option, any part or component of the
Product that fails due to defective materials or workmanship during the Limited Warranty Period.
This Limited Warranty is not transferable and does not extend to anyone beyond the original
consumer purchaser (“Purchaser”). This Limited Warranty is valid only on Products purchased
and received from an HCC authorized dealer in the fifty United States, the District of Columbia
and Canada. This Limited Warranty applies only to Products in non-commercial use and does not
extend to Products used in commercial applications.
HOW TO OBTAIN WARRANTY SERVICE
If the Product fails during the Limited Warranty Period for reasons covered by this Limited
Warranty, the Purchaser must immediately contact the dealer from whom the Product was
purchased or HCC at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying the
cost to make the Product reasonably accessible for service. Service is to be provided during normal
business hours of the authorized Hestan Commercial Service Provider. To the extent Purchaser
requests service outside of the normal business hours of the authorized Hestan Commercial Service
Provider, Purchaser will pay the difference between regular rates and overtime or premium rates.
Purchaser is required to pay all travel costs for travel beyond 50 miles (one way) from the nearest
authorized Hestan Commercial Service Provider.