HP 4120 IP Phone User Guide
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HP 4120 IP Phone User Guide Contents Contents Make a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Call from the Contacts screen on your phone.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Call by searching for a contact using the keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP 4120 Phone User Guide Welcome to the new world of Microsoft® Lync™ 2010 Phone Edition communications software. With Lync 2010 Phone Edition, you have voice communication capabilities that are not available with your traditional desk phone. You can view call logs, join meetings, and make Voice over Internet Protocol (VoIP) calls. In short, you can do everything that you can do today with your regular phone and more. The HP 4120 desk phone is designed to be used by information workers.
HP 4120 IP Phone User Guide ENGLISH Make a Call Make a Call You can make calls by picking up the handset and dialing, or you can use one of the following methods: Note If the phone is locked, unlock it by selecting the Lock icon, and then selecting Unlock. Call from the Contacts screen on your phone 1. From your phone’s home screen, select the Contacts icon, and then select the contact group the user is in. 2.
HP 4120 Phone User Guide Make a Call Call by searching for a contact using the keypad 1. Press the numbers on the phone keypad that correspond to the contact’s name or phone extension. For example, to find “Tony Smith,” begin pressing 8669*76484, where “*” is the space between the first and last name. 2. When you find the contact you want to call, press Call. Call from Lync 2010 on your computer Important: The USB cable connecting the phone to your computer must be plugged in. 6 1.
HP 4120 IP Phone User Guide ENGLISH View Contact Card View Contact Card A contact card provides details about a contact’s availability and presence. Depending on the access level that a contact grants you, you can see the contact’s phone numbers, schedule information, the phone number of the most recent call, and a personal note if the contact has created one. 1. From your phone’s home screen, select the Contacts icon. 2. From the Contact Groups screen, select the group your contact is in.
HP 4120 Phone User Guide Receive a Call 3. When you finish viewing the contact card, press Close. Receive a Call In addition to answering a received call, you can also redirect it to your voice mail. From the Incoming call screen, do one of the following: 8 • To answer a call, either press Answer or pick up the handset. • To send the caller directly to your voice mail, press To Voice Mail.
HP 4120 IP Phone User Guide ENGLISH Use Call Controls Use Call Controls Use the buttons on the phone to enable and disable the speakerphone, adjust the loudspeaker or headset volume, or mute the microphone or speaker. Note If you adjust the loudspeaker volume during an audio session, the volume setting is retained for all subsequent calls. Mute everyone except yourself When you are in a conference call, from the In Call screen, press Menu, and then select Mute Audience.
HP 4120 Phone User Guide View Call Logs Your status is displayed both in Lync (on your computer) and in Lync Phone Edition (on your phone), and you can change your status from either place. To change it from your phone, do the following: 1. From your phone’s Home screen, select Menu, then select My Status. 2. On the My Status screen, select one of the following: The checkmark indicates your current status. Note • If you don’t want to have any interruptions, select Do Not Disturb.
HP 4120 IP Phone User Guide ENGLISH 2. Check Your Voice Mail From the All Calls screen, press Menu to sort the calls. Check Your Voice Mail If your organization has enabled voice mail, you can access your voice mail to check messages or to change your voice mail greeting. Note The voice mail indicator (the number to the bottom right of the Voice Mail icon) displays the number of unheard voice mail messages.
HP 4120 Phone User Guide Change Your Voice Mail Greeting 1. Select the Voice Mail icon from your phone’s home screen. The Voice Mail screen displays the sender’s phone number (if available) and the time of the call. For contacts listed in your personal contacts or corporate directory, the name and contact card of the sender is also displayed. Anonymous callers are listed as “Anonymous Caller.” 2. Use the up and down arrow keys on the keypad to select a message, and then press Play.
HP 4120 IP Phone User Guide ENGLISH Manage Multiple Calls Manage Multiple Calls When you are in a call, you will see several call controls that you can use to manage multiple calls. Place a call on hold • From the In Call screen, press Hold. Answer a second call • When you are in an active call, from the Incoming call screen, press Answer. Your active call is placed on hold, and your second call is answered.
HP 4120 Phone User Guide Manage Multiple Calls Switch between calls When you have an active call and one or more calls on hold (or if you just have several calls on hold), you will see them listed on the screen. To navigate through the calls: 1. Use the up and down arrow keys to make your selection. 2. Press Resume. If you do not see the list of calls on your screen, you may have pressed the Home key on the keypad and are no longer in the In Call screen. In this case: 1. Select the Active Call icon.
HP 4120 IP Phone User Guide ENGLISH 2. Escalate a Call to a Conference Call Enter a phone number or select a contact, and then press Call. End a call • From the In Call screen, press End. Escalate a Call to a Conference Call You can start a conference call during a phone call and add more participants. 1. From the In Call screen, press Menu, and then select Add Others. 2. To add a participant, enter a phone number or select a contact, and then press Add. To add more participants repeat this step.
HP 4120 Phone User Guide Transfer a Call Transfer a Call You can transfer calls directly to someone else, to a “parking lot,” or to your mobile phone. If you are not sure where to transfer a call, you can also consult someone before transferring a call. Transfer a call to someone else 1. From the In Call screen, press Menu, and then select Transfer Directly To. 2. Enter a phone number or select a contact, and then press Call. Consult someone before transferring a call 16 1.
HP 4120 IP Phone User Guide ENGLISH Transfer a Call Transfer a call to a parking lot Note If your system is set up for it, you can park a call. This places the call on hold so that another party can retrieve it. 1. From the In Call screen, press Menu, and then select Transfer to Parking Lot. The call is placed on hold. A notification appears, displaying a number to call in order to retrieve the call. 2. Contact the team that you want to answer the call, and give them the number from the notification.
HP 4120 Phone User Guide Join a Meeting from the Calendar Transfer a call to a mobile phone From the In Call screen, press Menu, and then select Transfer to Mobile Phone. Join a Meeting from the Calendar Your calendar displays Microsoft® Outlook® appointments for the current day. You can join a meeting from your Outlook Calendar by using your phone. Note You can join only Lync 2010 online meetings that have been created by using the Online Meeting Add-In for Microsoft® Lync™ 2010. Join a meeting 1.
HP 4120 IP Phone User Guide ENGLISH 2. Access Phone Settings and Help From the Today’s Calendar screen, choose the meeting that you want to join, and then press Join.
HP 4120 Phone User Guide Access Phone Settings and Help Access the Settings menu From your phone’s home screen, press Menu, and then select Settings. Access all Help topics about the software on the phone From your phone’s home screen, press Menu, and then select Help. Access Help for a specific screen From the screen you are in, press Menu, and then select Help.
HP 4120 IP Phone User Guide ENGLISH Access Phone Settings and Help 21
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