QuickSpecs

account manager works closely with your IT staff to understand your
goals, document the components of your infrastructure, recommend
changes to improve performance and stability, and monitor ongoing
operations through HP's industry-leading remote monitoring and
support tools.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-1614ENUC.pdf
eSupport HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to manage
the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit http://www.hp.com/support
Customer Technical
Training
Consider education as an integral part of your strategy to get the best return on investment for your HP
storage solution. HP offers a variety of training courses on storage software, networking, archiving and
disk storage systems. Our classes are available in many delivery modalities from traditional instructor-led
courses at one of our 80 training centers worldwide to on-site training customized to your needs or online.
www.hp.com/learn/storage
HP Services Awards HP Services continues to be recognized for service and support excellence by customers, partners, industry
organizations and publications around the world. Recent honors and award reflect our services team's
dedications, technical expertise, professionalism and uncompromising commitment to customer
satisfaction. For a list of all our awards, please visit
http://h20219.www2.hp.com/services/cache/433028-0-0-225-121.htm
Additional Services
Information
For more information about HP Care Pack Services for Storage, please visit:
http://www.hp.com/services/storage
QuickSpecs
HP 8/20q Fibre Channel Switch
Service and Support, HP Care Pack, and Warranty Information
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