Specification Sheet

QuickSpecs
HPE ProLiant DL360 Gen10 Server
Service and Support
Page 20
HPE Pointnext - Service and Support
Protect your business beyond warranty with HPE Pointnext Operational Service
HPE Pointnext provides a comprehensive portfolio including Advisory and Transformational, Professional, and Operational Services
to help accelerate your digital transformation. From the onset of your transformation journey, Advisory and Transformational
Services focus on designing the transformation and creating a solution roa
dmap. Professional Services specializes in creative
configurations with flawless and on
-time implementation, and on-budget execution. Finally, operational services provides innovative
new approaches like Flexible Capacity and Datacenter Care, to keep your
business at peak performance. HPE is ready to bring
together all the pieces of the puzzle for you, with an eye on the future, and make the complex simple.
Connect your devices
Unlock all of the benefits of your technology investment by connecting your products to Hewlett Packard Enterprise. Achieve up to
77%
1
reduction in down time, near 100%
2
diagnostic accuracy and a single consolidated view of your environment. By connecting,
you will receive 24x7monitoring, pre-failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care Service
and HPE Datacenter Care Service customers will also benefit from proactive activities to help prevent issues and increase
optimization. All of these benefits are already available to you with your server storage and networking products, securely
connected to HPE support.
Notes:
−
1
IDC
−
2
HPE CSC reports 2014 – 2015
Learn more about getting connected at
http://www.hpe.com/services/getconnected
.
Recommended Services
HPE Proactive Care* with 6 hour call-to-repair commitment, three year Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care helps
prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice. This
Service combines three years’ proactive reporting and advice with our highest level of hardware support - HPE’s 24x7, six hour
hardware call-to-repair. HPE is the only leading manufacturer who makes this level of coverage available as a standard service
offering for your most valuable servers. This service also includes collaborative software support for Independent Software Vendors
(ISVs), (Red Hat, VMWare, Microsoft, etc.) running on your HPE servers.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-
8855ENW.pdf
HPE Proactive Care* with 24x7 coverage, three year Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care helps
prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice This
Service combines three years proactive reporting and advice with our 24x7 coverage, four hour hardware response time when there
is a problem. This service also includes collaborative software support for Independent Software Vendors (ISVs), (Red Hat, VMWare,
Microsoft, etc.) running on your HPE servers. https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
HPE Proactive Care* - Next Business Day service, three year Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care helps
prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice. This
service combines three years of Hardware Support where an HPE authorized representative will arrive at the Customer's site during
the onsite coverage window to begin hardware maintenance service the next coverage day after the service request has been
logged. This service also includes collaborative software support for Independent Software Vendors (ISVs), (Red Hat, VMWare,
Microsoft, etc.) running on your HPE servers. https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
Notes: *HPE Proactive Care and HPE Proactive Care Advanced require that the customer connect their devices to make the
most of these services and receive all the deliverables.