Datasheet

10 HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
The following activities or situations will suspend the call-to-repair time calculation (if
applicable) until they are completed or resolved:
• Any Customer or third-party action or inaction impacting the repair process
• Any automated recovery processes triggered by the hardware malfunction, such as disk
mechanism rebuild or sparing procedures
• Any other activities not specic to the hardware repair but which are required to verify that
the hardware malfunction has been corrected, such as rebooting the operating system
HP reserves the right to modify the call-to-repair time as it applies to the Customer’s specic
product conguration, location, and environment. This is established at the time of the
support agreement order and is subject to resource availability.
Collaborative Call Management for non-HP software
The Customer must have appropriate, active support agreements in place with selected
vendors and take any steps necessary to ensure that HP can submit calls on Customer’s
behalf for the limited purpose of placing a support call with the vendor. HP will not be able
to transfer the existing HP case number to the vendors and assumes no responsibility for
failure to do so. HP is not liable for the performance or non-performance of third-party
vendors, their products, or their support services. HP’s obligations are limited to the
placement of support calls only, and purchase of this service does not assign the support
agreement between the Customer and vendor to HP. The Customer is still responsible for
performance of its obligations under such agreements, including payment of all applicable
fees, including any fees that may apply as a result of logging calls with the vendor.
Defective media retention and comprehensive defective material retention
The defective media retention and comprehensive defective material retention service
feature options apply only to eligible data retentive components replaced by HP due to
malfunction. They do not apply to any exchange of data retentive components that have not
failed.
Data retentive components that are specied by HP as consumable parts and/or that have
exceeded the maximum supported lifetime and/or the maximum usage limit as set forth in
the manufacturer’s operating manual, the product QuickSpecs, or the technical data sheet
are not eligible for the defective media retention or the comprehensive defective material
retention service feature option.
Defective media retention service and comprehensive defective material retention service
coverage for options designated by HP as requiring separate coverage, if available, must be
congured and purchased separately.
Failure rates on these components are constantly monitored, and HP reserves the right
to cancel this service with 30 days’ notice if HP reasonably believes that the Customer is
overusing the defective media retention or comprehensive defective material retention
service feature option (such as when replacement of defective data retentive components
materially exceeds the standard failure rates for the system involved).
HP SHALL HAVE NO OBLIGATION WHATSOEVER WITH RESPECT TO THE CONTENTS OF OR
THE DESTRUCTION OF ANY DATA RETENTIVE COMPONENT RETAINED BY THE CUSTOMER.
NOTWITHSTANDING ANYTHING IN HP’S CURRENT STANDARD SALES TERMS OR THE
TECHNICAL DATA SHEET TO THE CONTRARY, IN NO EVENT WILL HP OR ITS AFFILIATES,
SUBCONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR
CONSEQUENTIAL DAMAGES OR DAMAGES FOR LOSS OF OR MISUSE OF DATA UNDER THIS
DEFECTIVE MEDIA RETENTION OR COMPREHENSIVE DEFECTIVE MATERIAL RETENTION
SERVICE.