Datasheet

14 HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
The Customer will:
• Take responsibility for registering to use the HP or third-party vendor’s electronic facility
in order to access knowledge databases and obtain product information; HP will provide
registration information to the Customer as required; additionally, for certain products, the
Customer may be required to accept vendor-specic terms for use of the electronic facility
• Retain and provide to HP upon request, all original software licenses, license agreements,
license keys, and subscription service registration information, as applicable for this service
• Take responsibility for acting upon software product updates and obsolescence
notications received from the HP Support Center
• Use all software products in accordance with current HP software licensing terms
corresponding to the Customer’s prerequisite underlying software license, or in accordance
with the current licensing terms of the third-party software manufacturer, if applicable,
including any additional software licensing terms that may accompany such software
updates provided under this service
If required by HP, the Customer or HP authorized representative must activate the hardware
product to be supported within 10 days of purchase of this service, using the registration
instructions within the Care Pack documentation or the email document provided by HP, or
as otherwise directed by HP. In the event that a covered product changes location, activation
and registration (or proper adjustment to existing HP registration) is to occur within 10 days
of the change.
The Customer is responsible for the security of the Customer’s proprietary and condential
information. The Customer is responsible for properly sanitizing or removing data from
products that may be replaced and returned to HP as part of the repair process to ensure the
safeguarding of the Customer’s data. For more information on Customer responsibilities,
including those outlined in the HP Media Sanitization Policy and Media Handling Policy for
Healthcare Customers, go to www.hp.com/go/mediahandling.
If the Customer chooses to retain repair parts covered under the defective media retention
and/or comprehensive defective material retention service feature options, it is the
Customer’s responsibility to:
• Retain physical control of the covered data retentive components at all times during
support delivery by HP; HP is not responsible for data contained on the covered data
retentive component
• Ensure that any Customer sensitive data on the retained covered data retentive component
is destroyed or remains secure
• Have an authorized representative present to retain the defective data retentive
component, accept the replacement component, provide HP with identication information
for each data retentive component retained hereunder, and, upon HP request, execute a
document provided by HP acknowledging the retention of the data retentive component
• Destroy the retained data retentive component and/or ensure that is not put into use again
• Dispose of all retained data retentive components in compliance with applicable
environmental laws and regulations
For data retentive components supplied by HP to the Customer as loaner, rental, or lease
products, the Customer will promptly return the replacement components at the expiration
or termination of support with HP. The Customer will be solely responsible for removing all
sensitive data before returning any such loaned, rented, or leased components or products
to HP, and HP shall not be responsible for maintaining the condentiality or privacy of any
sensitive data that remains on such components.