Datasheet

15HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.

Coverage

This service provides coverage for eligible HP- or Compaq-branded hardware products and

HP-supported and -supplied internal components such as memory and DVD-ROM drives,

as well as attached HP- or Compaq-branded accessories purchased together with the main

product, such as mouse, keyboard, docking station, AC power adapter, and external monitor

up to 22 inches or less in size.

Coverage for eligible multivendor systems includes all standard vendor-supplied internal

components and the external monitor, keyboard, and mouse.

For replacement parts and components that are discontinued, an upgrade path may be

required. Upgrades for discontinued parts or components may in some cases result in

additional charges to the Customer. HP will work with the Customer to recommend a

replacement. Not all components will have available replacements in all countries due to

local support capabilities.

Consumable items including, but not limited to, removable media, customer-replaceable

batteries, maintenance kits, and other supplies, as well as user maintenance, are not covered

by this service.

For some servers, networking and storage products, CPUs, disks, options, and other major

internal and external components will be covered if support has been congured accordingly

and they are listed in the contract’s equipment list under the hardware support section (if

applicable).

For HP ProLiant servers, networking and storage systems, the service on the main product

covers HP-branded hardware options not designated by HP as requiring separate coverage

that are qualied for the server, are purchased at the same time or afterward, and are

internal to the enclosure. The service also covers HP-supported and -supplied external

monitors up to 22 inches in size and tower UPS products. These items will be covered at the

same service level as the main product.

For HP ProLiant servers, storage or HP BladeSystem enclosures installed within a rack, the

service also covers all HP qualied rack options not designated by HP as requiring separate

coverage. Coverage includes HP-supported and -supplied UPS products not exceeding

12 kVA, KVM switch, console, and PDU, installed within the same rack. The UPS battery is

covered separately under its own warranty terms and conditions, and is limited to the terms

of the applicable warranty period.

For HP BladeSystem enclosures, the service covers the enclosure, power supplies, fans,

enclosure devices, and options not designated by HP as requiring separate coverage.

For HP Moonshot systems, the service covers the chassis, power supplies, fans, chassis

devices, and servers not designated by HP as requiring separate coverage.

Notwithstanding anything in this document, service purchased on the main product does

not extend to all options or all Moonshot servers. Service coverage for certain options or

Moonshot servers must be congured and purchased separately; otherwise, standard

warranty terms apply. For a complete list of the HP ProLiant and HP BladeSystem options

and Moonshot servers that require separate service coverage, please visit