Datasheet

7HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
Table 1. Service features (continued)
Feature Deliveryspecications
Software features and
operational support
HP provides information, as commercially available, on current product
features, known problems and available solutions, and operational advice
and assistance.
Software product and
documentation updates
As HP releases updates to HP software, the latest revisions of the software
and reference manuals are made available to the Customer. For selected
third-party software, HP will provide software updates as such updates
are made available from the third party, or HP may provide instructions on
how the Customer can obtain any software updates directly from the third
party. A license key or access code, or instructions for obtaining a license
key or access code, will also be provided to the Customer when required to
download, install, or run the latest software revision.
For most HP software and selected HP-supported third-party software,
updates will be made available through the Software Updates and
Licensing portal via the HP Support Center. The Software Updates and
Licensing portal provides the Customer with electronic access to receive
and proactively manage software product and documentation updates.
For other HP-supported third-party software, the Customer may be
required to download updates directly from the vendor’s website.
HP recommended
software and
documentation updates
method
For HP or HP-supported third-party software and documentation updates,
the recommended delivery method will be determined by HP. The primary
delivery method for software updates and documentation updates will be
via download from the Software Updates and Licensing portal or a third-
party hosted website.
Table 2. Optional service features
Feature Deliveryspecications
The Foundation Care portfolio also oers the following additional service
levels:
• HP Foundation Care NBD w DMR Service
• HP Foundation Care 24x7 w DMR Service
• HP Foundation Care CTR w DMR Service
Defective media
retention
For eligible products, this service feature option allows the Customer to
retain defective hard disk or eligible SSD/Flash drive components that
the Customer does not want to relinquish due to sensitive data contained
within the disk (‘Disk or SSD/Flash Drive’) covered under this service. All
Disk or eligible SSD/Flash Drives on a covered system must participate in
the defective media retention.
Comprehensive defective
material retention
In addition to defective media retention, this service feature option allows
the Customer to retain additional components that have been designated
by HP as having data retentive capabilities, such as memory modules. All
eligible data retentive components on a covered system must participate in
the comprehensive defective material retention. The components that can
be retained under this service feature are outlined in the document located
at www.hp.com/services/cdmr.