Datasheet
8 HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
Table 2. Optional service features (continued)
Feature Deliveryspecications
Optional features
available only with HP
Contractual Services:
Preventive maintenance An HP authorized representative visits the Customer’s site at regularly
scheduled intervals as determined by HP. The Customer shall call HP to
request and schedule a preventive maintenance visit at the agreed-upon
intervals.
During the visit, the HP authorized representative, at their discretion, will
determine the level of checking that will be performed for preventive
maintenance services such as diagnostics, checking error logs on covered
systems to nd potential hardware problems, and, if necessary, addressing
mechanical or electronic system complaints and cleaning or replacing worn
or defective parts or maintenance items.
The representative may also check for potential problems by inspecting
cables and cable connections or visual status indicators of covered hardware,
checking temperature and humidity levels and comparing them to vendors’
recommendations, and installing applicable engineering improvements and
rmware updates as required, in the opinion of HP, to maintain the hardware
product. The representative may provide a nal report on the hardware’s
condition.
Preventive maintenance services will be delivered between 8:00 a.m.
and 5:00 p.m. local time, Monday through Friday excluding HP holidays,
regardless of the selected coverage window.
Availability and deliverables may vary by region.
Information in the following sections covers all features available
with both HP Foundation Care Pack services and HP Foundation Care
contractual services.
Service limitations
HP retains the right to determine the nal resolution of all service requests.
At the discretion of HP, service will be provided using a combination of remote diagnosis
and support, services delivered onsite, and other service delivery methods. Other service
delivery methods may include the delivery via a courier of customer-replaceable parts such
as a keyboard, a mouse, certain hard disk drives, and other parts classied by HP as CSR
parts, or an entire replacement product. HP will determine the appropriate delivery method
required to provide eective and timely Customer support and meet the call-to-repair time,
if applicable.
If the Customer agrees to the recommended CSR and a CSR part is provided to return the
system to operating condition, the onsite service level shall not apply. In such cases, HP
practice is to express ship to the Customer location the CSR parts that are critical to the
product’s operation. For more details on the CSR process and parts, please refer to www.
hp.com/go/selfrepair.
Call-to-repair and onsite response times do not apply to the repair or replacement of
defective or depleted batteries for selected enterprise storage arrays and enterprise tape
products.