Datasheet
9HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
Activities such as, but not limited to, the following are excluded from this service:
• Services required due to failure of the Customer to incorporate any system x, repair, patch,
or modication provided to the Customer by HP
• Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP
personnel to install, repair, maintain, or modify hardware, rmware, or software
• Operational testing of applications, or additional tests requested or required by the
Customer
• Services that, in HP’s opinion, are required due to improper treatment or use of the
products or equipment
• Services required due to failure of the Customer to take avoidance action previously
advised by HP
• Backup and recovery of the operating system, other software, and data
• Installation of any customer-installable rmware and/or software updates
• Troubleshooting for interconnectivity or compatibility problems
• Support for network-related problems
Hardware onsite support;
An onsite response time will not apply if the service can be delivered using remote diagnosis,
remote support, or other service delivery methods previously described.
Response times are dependent on the location of your site in relation to a designated
HP support oice. To check service availability, please contact your local HP Services
representative.
For technical hardware issues that cannot, in HP’s judgment, be resolved remotely, an
HP authorized representative will provide onsite technical support on covered hardware
products to return them to operating condition. For certain products, HP may, at its sole
discretion, elect to replace such products in lieu of repairing them. Replacement products
are new or functionally equivalent to new in performance. Replaced products become the
property of HP.
Hardware call-to-repair
If an upfront audit is required by HP, the hardware call-to-repair time will not take eect
until ve (5) business days after the audit has been completed. In addition, HP reserves
the right to downgrade service to an onsite response time or cancel the service contract if
critical audit suggestions are not followed or the audit is not performed within the specied
timeframe.
The hardware repair time may vary for specic products.
A call-to-repair time does not apply when the Customer chooses to have HP prolong
diagnosis rather than execute recommended server recovery procedures.
If the Customer requests scheduled service, the repair timeframe begins from the agreed-
upon scheduled time.