User Manual
Table Of Contents
- Getting started
- Components
- Network connections
- Connecting to a wireless network
- Connecting to a wired network
- Using HP MAC Address Pass Through (select products only)
- Navigating the screen
- Using touchpad and touch screen gestures
- Tap
- Two-finger pinch zoom
- Two-finger slide (touchpad and precision touchpad)
- Two-finger tap (touchpad and precision touchpad)
- Three-finger tap (touchpad and precision touchpad)
- Four-finger tap (touchpad and precision touchpad)
- Three-finger swipe (touchpad and precision touchpad)
- Four-finger swipe (precision touchpad)
- One-finger slide (touch screen)
- Using an optional keyboard or mouse
- Using an on-screen keyboard (select products only)
- Using touchpad and touch screen gestures
- Entertainment features
- Using a camera (select products only)
- Using audio
- Using video
- Connecting a DisplayPort device using a USB Type-C cable (select products only)
- Connecting a Thunderbolt device using a USB Type-C cable (select products only)
- Connecting video devices using an HDMI cable (select products only)
- Discovering and connecting wired displays using MultiStream Transport
- Discovering and connecting to Miracast-compatible wireless displays (select products only)
- Using data transfer
- Managing power
- Using Sleep and Hibernation
- Shutting down (turning off) the computer
- Using the Power icon and Power Options
- Running on battery power
- Running on external power
- Security
- Protecting the computer
- Using passwords
- Setting passwords in Windows
- Setting passwords in Computer Setup
- Managing a BIOS administrator password
- Using DriveLock Security Options
- Windows Hello (select products only)
- Using antivirus software
- Using firewall software
- Installing software updates
- Using HP Client Security (select products only)
- Using HP Device as a Service (select products only)
- Using an optional security cable (select products only)
- Using a fingerprint reader (select products only)
- Maintenance
- Backing up, restoring, and recovering
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Specifications
- Electrostatic discharge
- Accessibility
- Index
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB ash
drive where the .exe le downloaded, double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 68.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.
For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
Using HP PC Hardware Diagnostics UEFI 67