User Guide HP Color Laser MFP 178 series HP Color Laser MFP 179 series Table of Contents www.hp.
Copyright and License © Copyright 2019 HP Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of Contents Introduction Key benefits Features by model Useful to know About this user’s guide Safety information Machine overview Control panel overview Turning on the machine Installing the software 7 8 11 12 13 20 24 27 28 Menu Overview and Basic Setup Menu overview Machine’s basic settings Media and tray 30 35 38 Using a Network-Connected Machine Wired network setup Installing driver over the network Wireless network setup Using HP Embedded Web Server HP Smart app 55 57 58 66 69 Printing
Scanning from image editing program Scanning using the WIA driver Scanning to WSD 95 96 97 Faxing Preparing to fax Sending a fax Receiving a fax Forwarding a fax to another destination Adjusting the document settings Setting up the fax address book 100 101 107 111 113 115 Useful Setting Menus Before you begin reading a chapter Copy Fax System setup Network setup 120 121 124 128 133 Maintenance Ordering supplies and accessories Available supplies Available maintenance parts Storing the toner cartrid
Appendix Understanding display messages Paper feeding problems Power and cable connecting problems Solving other problems Solve wireless network problems 165 172 173 174 187 General Specifications Print media specifications System requirements 191 192 194 5
Introduction This chapter provides information you need to know before using the machine.
Key benefits Environmentally friendly • To save paper, you can print multiple pages on one single sheet of paper. • To save electricity, this machine automatically conserves electricity by substantially reducing power consumption when not in use. • We recommend using recycled paper for saving energy. Convenience • HP MFP Scan is an application to help users scan, compile, and save documents in multiple formats, including .epub format.
Features by model Some features and optional goods may not be available depending on model or country.
Software HP Color Laser MFP 178nw, 178nwg HP Color Laser MFP 179fnw, 179fwg Printer driver ● ● HP MFP Scan ● ● Printer Status ● ● HP Embedded Web Server ● ● Software HP LJ Network PC Fax ● (●: Supported, Blank: Not supported) Features by model | 9
Variety feature HP Color Laser MFP 178nw, 178nwg HP Color Laser MFP 179fnw, 179fwg Hi-Speed USB 2.0 ● ● Network Interface Ethernet 10/100 Base TX wired LAN ● ● ● ● ● ● Features Network Interface 802.11b/g/n wireless LANa Duplex (2-sided) printing (Manual)b Automatic Document Feeder (ADF) ● Fax ● Scan ● ● Copy ● ● a.Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied.
Useful to know The machine does not print. • Open the print queue list and remove the document from the list (see "Canceling a print job" on page 75). • Remove the driver and install it again (see "Installing the software" on page 28). • Select your machine as your default machine in your Windows. Where can I purchase accessories or supplies? • Inquire at a HP distributor or your retailer. • Visit the HP website (https://store.hp.com/). You can view product service information.
About this user’s guide This user's guide provides information for your basic understanding of the machine as well as detailed steps to explain machine usage. • • • • • Do not discard this manual, and keep it for future reference. Read the safety information before using the machine. If you have a problem using the machine, refer to the troubleshooting chapter. Terms used in this user’s guide are explained in the glossary chapter.
Safety information These warnings and precautions are included to prevent injury to you and others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference. Important safety symbols Explanation of all icons and signs used in this chapter Warning Hazards or unsafe practices that may result in severe personal injury or death.
Do not remove the plug by pulling on the cord; do not handle the plug with wet hands. This could result in electric shock or fire. Caution During an electrical storm or for a period of non-operation, remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Burns could occur.
Be careful not to put your hand between the machine and paper tray. You may get injured. Be careful when replacing paper or removing jammed paper. New paper has sharp edges and can cause painful cuts. When printing large quantities, the bottom part of the paper output area may get hot. Do not allow children to touch. Burns can occur. When removing jammed paper, do not use tweezers or sharp metal objects. It can damage the machine. Do not allow too many papers to stack up in the paper output tray.
Place the machine in the environment where it meets the operating temperature and humidity specification. Do not use the machine when it is below freezing temperature or has recently been moved from a location below freezing temperature. Doing so may damage the machine. Only operate the machine when the internal temperature of the machine is within the operating temperature and humidity specifications. Otherwise, quality problems can occur and cause damage to the machine.
Use the power cord supplied with your machine for safe operation. If you are using a cord which is longer than 2 meters (6 feet) with a 110V machine, then the gauge should be 16 AWG or larger. Otherwise, it can cause damage to the machine, and could result in electric shock or fire. Do not put a cover over the machine or place it in an airtight location, such as a closet. If the machine is not well-ventilated, this could result in fire. Do not overload wall outlets and extension cords.
Keep the power cable and the contact surface of the plug clean from dust or water. Otherwise, this could result in electric shock or fire. • Do not remove any covers or guards that are fastened with screws. • Fuser units should only be repaired by a certified service technician. Repair by non-certified technicians could result in fire or electric shock. • The machine should only be repaired by a HP service technician. Supply usage Caution Do not disassemble the toner cartridge.
When changing the toner cartridge or removing jammed paper, be careful not to let toner dust touch your body or clothes. Toner dust can be dangerous if inhaled or ingested.
Machine overview Components The actual component may differ from the illustration below. Some components may change depending on the configuration. Machinea Setup guide and Reference guide Power cord Misc. accessoriesb a.This illustration may differ from your machine depending on your model. There are various types of machine. b.Miscellaneous accessories included with your machine may vary by country of purchase and specific model.
Front view • This illustration may differ from your machine depending on your model. There are various types of machine. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 8). Type A 1 10 7 6 5 4 2 8 9 11 3 1 Scanner lid 7 Toner cartridges 2 Front handle 8 Toner Collection Unit 3 Tray 9 Imaging unit 4 Front door 10 Scan unita b 5 Output support 11 Scanner glass 6 Control panel a.
Type B 1 2 3 4 13 10 9 8 14 7 5 11 15 12 6 1 Document feeder cover 9 Control panel 2 Document feeder width guide 10 Toner cartridges 3 Document feeder input tray 11 Toner collection unit 4 Document feeder output support 12 Imaging unit 5 Front handle 13 Scan unita b 6 Tray 14 Scanner lid 7 Front cover 15 Scanner glass 8 Output support a.Close the scanner lid before opening the scan unit. b.Be careful not to pinch your fingers.
Rear view • This illustration may differ from your machine depending on your model. There are various types of machine. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 8). Type A 4 3 2 1 1 Rear cover 3 USB port 2 Power receptacle 4 Network port Type B 6 5 4 3 2 1 1 Rear cover 4 Network port 2 Power receptacle 5 Telephone line socket (LINE) 3 USB port 6 Extension telephone socket (EXT.
Control panel overview • This control panel may differ from your machine depending on its model. There are various types of control panels. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 8). Type A 1 2 3 4 5 6 7 8 9 10 11 12 13 1 ID Copy Allows you to copy both sides of an ID card like a driver’s license on a single side of paper (see "ID card copying" on page 90).
9 Left/Right Arrows Scrolls through the options available in the selected menu and increases or decreases values. 10 Back Sends you back to the upper menu level. 11 Cancel Stops an operation at any time. 12 Power Turns the power on or off, or wakes up the machine from the power save mode. If you need to turn the machine off, press this button for more than three seconds. 13 Start (Mono, Color) Starts a job.
9 Scan Switches to Scan mode. Menu Opens Menu mode and scrolls through the available menus (see "Menu overview" on page 30). 11 OK Confirms the selection on the screen. 12 Left/Right Arrows Scrolls through the options available in the selected menu and increases or decreases values. 13 Back Sends you back to the upper menu level. 14 Numeric keypad Dials a number or enters alphanumeric characters (see "Keypad letters and numbers" on page 36).
Turning on the machine Keep in mind that you should use the power cord supplied with the machine. Otherwise, it can cause damage or fire to the machine. 1 Connect the machine to the electricity supply first. Turn the switch on if the machine has a power switch. 1 2 Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). 2 Power is turned on automatically. Or, press (Power) button on the control panel.
Installing the software After you have set up your machine and connected it to your computer, you must install the printer software. You need to download software packages from the HP website to install the printer software. Before installing, check whether your computer’s OS support the software (see "Operating System" on page 8). For HP's all-inclusive help for the printer, go to www.hp.com/support > select your country and region > find your product.
Menu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup options.
Menu overview The control panel provides access to various menus to set up the machine or use the machine’s functions. • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. • Some menu names may differ from your machine depending on its options or the models. • The menus are described in the Useful Setting Menus chapter (see "Useful Setting Menus" on page 119).
Copy Feature (see "Copy" on page 121) Original Size Reduce/Enlarge Darkness Normal Dark+1- Dark+5 Light+5- Light+1 Original Type Text Text/Photo Photo Magazine Collation On Off Layout Normal 2-Up 4-Up ID Copy Adjust Bkgd. Off Auto Enhance Lev.1 Enhance Lev.2 Erase Lev.1- Erase Lev.
Fax Featurea (see "Fax" on page 124) Darkness Light+5- Light+1 Normal Dark+1- Dark+5 Resolution Standard Fine Super Fine Photo Fax Original Size Multi Send Delay Send Send Forward Forward to Fax Rcv. Forward Forward to Fax Forward to PC Forward&Print Secure Receive Off On Print Cancel Job Fax Setup a (see "Fax" on page 124) Sending Redial Times Redial Term Prefix Dial ECM Mode Modem Speed Fax Confirm.
System Setup (see "System setup" on page 128) Report Configuration Demo Page Network Conf. Supplies Info. Usage Counter Machine Setup Machine IDa Fax Number a Date & Time a Clock Mode a Language Default Mode Power Save Fax Received a a Fax Sent a b Auto Power Off Wakeup Event System Timeout Job Timeout Altitude Adj. Humidity Auto Continue Paper Substit. Paper Setup Paper Size Paper Type Margin Maintenance CLR Empty Msgc Supplies Life Image Mgr. Custom Color TonerLow Alert ImgU.
Network (see "Network setup" on page 133) TCP/IP (IPv4) DHCP BOOTP Static TCP/IP (IPv6) IPv6 Protocol DHCPv6 Config Ethernet Ethernet Port Ethernet Speed Wi-Fi Wi-Fi On/Off Wi-Fi Settingsa WPS Wi-Fi Direct Wi-Fi Signal Wi-Fi Default Protocol Mgr. HTTP WINS SNMPv1/v2 UPnP(SSDP) mDNS SLP Network Conf. Clear Settings a.Fax model only.
Machine’s basic settings You change the machine’s setting set in the machine from HP Embedded Web Server. If your machine is connected to the network, you can set the machine’s setting from HP Embedded Web Server > Settings tab > Machine Settings (see "Using HP Embedded Web Server" on page 66). Machine’s default settings After installation is complete, you may want to set the machine's default settings.
Entering various characters As you perform various tasks, you may need to enter names and numbers. For example, when you set up your machine, you enter your name or your company’s name, and the fax number. When you store fax numbers or email addresses in memory, you may also enter the corresponding names. Entering alphanumeric characters Press the button until the correct letter appears on the display. For example, to enter the letter O, press 6, labeled with MNO.
Altitude adjustment Print quality is affected by atmospheric pressure, which is determined by the height of the machine above sea level. The following information will guide you on how to set your machine for the best print quality. Before you set the altitude value, determine the altitude where you are.
Media and tray This chapter provides information on how to load print media into your machine. Selecting print media Always use print media that meets the guidelines for use with your machine. Guidelines for select the print media Print media that does not meet the guidelines outlined in this user’s guide may cause the following problems: • Poor print quality • Increased paper jams • Premature wear on the machine.
The use of flammable media or foreign materials left in the printer may lead to overheating of the unit and, in rare cases may cause a fire. The amount of paper put into the tray may differ according to media type used (see "Print media specifications" on page 192).
Tray overview To change the size, you need to adjust the paper guides. 1 2 3 4 1. Paper cover 2. Guide lock 3. Paper length guide 4. Paper width guide If you do not adjust the guide, it may cause paper registration, image skew, or jamming of the paper.
Loading paper in the tray Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). 1 Pull out the paper tray (see "Tray overview" on page 40). 2 Open the paper cover. 3 Squeeze and the paper width guide and paper length lever to locate them in the correct paper size slot marked at the bottom of the tray to adjust to the size.
4 Flex or fan the edge of the paper stack to separate the pages before loading papers. 5 Place the paper with the side you want to print facing up. For paper smaller than A4-sized, press and unlatch the guide lock in the tray, push the tray in manually. Then adjust the paper length guide and paper width guide. 1 2 For paper longer than Legal-sized, press and unlatch the guide lock in the tray, pull the tray out manually. Then adjust the paper length guide and paper width guide.
• If you do not adjust the guide, it may cause paper registration, image skew, or jamming of the paper. • Do not push the paper width guide too far causing the media to warp. • Do not use a paper with a leading-edge curl, it may cause a paper jam or the paper can be wrinkled. • If you do not adjust the paper width guide, it may cause paper jams. 6 Squeeze the paper width guide and slide it to the edge of the paper stack without causing it to buckle. 7 Close the paper cover. 8 Insert the paper tray.
9 When you print a document, set the paper type and size for the tray (see "Setting the paper size and type" on page 48). The tray is preset to Letter or A4 size, depending on your country. To change the size to A4 or Letter, you must adjust the lever and paper width guide properly. 1 2 Pull the tray out of the machine. Open the paper cover and remove paper from the tray if necessary. If you want to change the size to Letter, hold the lever at the back of the tray, and rotate the lever clockwise.
4 A LT R If you want to change the size to A4, first move the paper width guide to left and rotate the lever counterclockwise. If you force the lever, it could damage the tray. Printing on special media • When using special media, we recommend you feed one sheet at a time (see "Print media specifications" on page 192). The table below shows the special media usable in tray.
Types Traya X-Hvy 121-163 ● Labels ● Preprinted ● Recycled ● Glossy111-130g ● Glossy131-175 g ● Glossy176-220 g ● HP Matte 120 g ● HP Matte 150 g ● HP Matte 200 g ● a.The paper types available manual feeding in tray. (●: Supported, Blank: Not supported) Labels To avoid damaging the machine, use only labels designed for use in laser printers.
X-Hvy 121-163/ Custom-sized paper • In the software application, set the margins to at least 6.4 mm (0.25 inches) away from the edges of the material.
Preprinted paper When loading preprinted paper, the printed side should be facing up with an uncurled edge at the front. If you experience problems with paper feeding, turn the paper around. Note that print quality is not guaranteed. • Must be printed with heat-resistant ink that will not melt, vaporize, or release hazardous emissions when subjected to the machine’s fusing temperature for 0.1 second (about 170°C (338°F)).
5 Press (Cancel) to return to ready mode. • If you want to use special-sized paper such as billing paper, select the Paper tab > Size > Edit... and set Custom Paper Size Settings in the Printing Preferences (see "Opening printing preferences" on page 76).
Using the output support The surface of the output tray may become hot if you print a large number of pages at once. Make sure that you do not touch the surface, and do not allow children near it. The printed pages stack on the output support, and the output support will help the printed pages to align. The printer sends output to the output tray by default. Illustrations on this user’s guide may differ from your machine depending on its options or models.
Loading originals You can use the scanner glass or the document feeder to load an original for copying, scanning, and sending a fax. Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). On the scanner glass Using the scanner glass, you can copy or scan originals. You can get the best scan quality, especially for colored or gray-scaled images. Make sure that no originals are in the document feeder.
3 Close the scanner lid. • Leaving the scanner lid open while copying may affect copy quality and toner consumption. • Dust on the scanner glass may cause black spots on the printout. Always keep it clean (see "Cleaning the machine" on page 149). • If you are copying a page from a book or magazine, lift the scanner lid until its hinges are caught by the stopper and then close the lid. If the book or magazine is thicker than 30 mm, start copying with the scanner lid open.
2 3 Load the original face up into the document feeder input tray. Make sure that the bottom of the original stack matches the paper size marked on the document input tray. Adjust the document feeder width guides to the paper size. Dust on the document feeder glass may cause black lines on the printout. Always keep the glass clean (see "Cleaning the machine" on page 149).
Using a Network-Connected Machine This chapter gives you step-by-step instructions for setting up a network connected machine and software. Supported optional devices and features may differ according to your model (see "Features by model" on page 8).
Wired network setup Printing a network configuration report You can print Network Configuration Report from the machine’s control panel that will show the current machine’s network settings. This will help you to set up a network. Press the (Menu) button on the control panel and select Network > Network Conf.. Using this Network Configuration Report, you can find your machine’s MAC address and IP address. For example: • MAC Address: 00:15:99:41:A2:78 • IP Address: 169.254.192.
IPv6 is supported properly only in Windows Server or higher. The machine supports the following IPv6 addresses for network printing and managements. • • • • Link-local Address: Self-configured local IPv6 address (Address starts with FE80). Stateless Address: Automatically configured IPv6 address by a network router. Stateful Address: IPv6 address configured by a DHCPv6 server. Manual Address: Manually configured IPv6 address by a user.
Installing driver over the network • Before installing, check whether your computer’s OS support the software (see "Operating System" on page 8). • The machine that does not support the network interface, it will not be able to use this feature (see "Rear view" on page 23). • You need to download software packages from the HP website to install the printer software. For HP's all-inclusive help for the printer, go to www.hp.com/support/colorlaser170MFP.
Wireless network setup Wireless networking may not be available depending on the model (see "Features by model" on page 8). Wireless networks require higher security, so when an access point is first set up, a network name (SSID), the type of security used, and a Network Password are created for the network. Ask your network administrator about this information before proceeding with the machine installation.
Introducing wireless set up methods You can set wireless settings either from the machine or the computer. Choose the setting method from the below table. • Some wireless network installation types may not be available depending on the model or country. • It is strongly recommended that you set the password on Access Points. If you do not set the password on Access Points, they might be exposed to illegal access from unknown machines including PCs, smart phones and printers.
2 Within 2 minutes, press the WPS (PBC) button on the access point (or wireless router). a. The machine is connecting to the access point (or wireless router). b. When the machine is successfully connected to the wireless network, the LED light stays on. 3 Continue to install the software. Using the Wi-Fi Networks Before starting, you will need to know the network name (SSID) of your wireless network and the network key if it is encrypted.
Setup using Windows Setting up via USB cable Items to prepare • Access point • Network-connected computer • You need to download software packages from the HP website to install the printer software. For HP's all-inclusive help for the printer, go to www.hp.com/support/colorlaser170MFP. • A machine installed with a wireless network interface • USB cable 1 Check whether the USB cable is connected to the machine. 2 Turn on your computer, access point, and machine.
Access point without a USB cable Items to prepare • Wi-Fi-enabled PC running Windows 7 or higher and an access point (router) • You need to download software packages from the HP website to install the printer software. For HP's all-inclusive help for the printer, go to www.hp.com/support/colorlaser170MFP. • A machine installed with a wireless network interface While setting the wireless network, the machine uses PC's wireless LAN. You might not be able to connect to the Internet.
Your machine is a network compatible machine. To enable your machine to work with your network, you will need to perform some configuration procedures. Items to prepare • Access point • Network-connected computer • You need to download software packages from the HP website to install the printer software. For HP's all-inclusive help for the printer, go to www.hp.com/support/colorlaser170MFP.
6 Click Wi-Fi > Wizard. 7 Select the one Network Name (SSID) in the list. 8 Click Next. If the wireless security setting window appears, enter the registered password (network password) and click Next. 9 The confirmation window appears, please check your wireless setup. If the setup is right, click Apply. Setting the Wi-Fi Direct for mobile printing Wi-Fi Direct is a secure and easy-to-use peer-to-peer connection between a Wi-Fi Direct-enabled printer and mobile device.
From the network-connected computer If your printer is using a network cable or a wireless access point, you can enable and configure Wi-Fi Direct from HP Embedded Web Server. 1 2 Access HP Embedded Web Server and select Settings > Network Settings > Wi-Fi > Wi-Fi Direct™. Enable Wi-Fi Direct™ and set other options. Setting up the mobile device • After setting up Wi-Fi Direct from the printer, refer to the user manual of the mobile device you are using to set its Wi-Fi Direct.
Using HP Embedded Web Server • Internet Explorer 8.0 or higher is the minimum requirement for HP Embedded Web Server. • Before using the programs below, set the IP address first. • HP Embedded Web Server explanation in this user’s guide may differ from your machine depending on its options or models. • Network model only (see "Variety feature" on page 10). There are several programs available to setup the network settings easily in a network environment.
HP Embedded Web Server overview Some tabs may not appear depending on your model. Information tab This tab gives you general information about your machine. You can check things, such as remaining amount of toner. You can also print reports, such as an error report. • • • • • Active Alerts: Shows the alerts that have occurred in the machine and their severity. Supplies: Shows how many pages are printed and amount of toner left in the cartridge.
1 Start a web browser, such as Internet Explorer, from Windows. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go. 2 Your machine’s embedded website opens. 3 From the Security tab, select System Security > System Administrator 4 Enter the name of the administrator, phone number, location, and email address. 5 Click Apply.
HP Smart app HP Smart helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies. • The HP Smart app might not be available in all languages. Some features might not be available with all printer models.
Connect using the HP Smart app You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, and Windows devices. 1 Make sure your computer or mobile device is connected to your wireless network and you know the password of your wireless network. 2 Check if the printer is in the Auto Wireless Connect (AWC) setup mode. If this is the first time you set up the printer, the printer is ready for setup after the printer is powered on.
Print using the HP Smart app This section provides basic instructions for using the HP Smart app to print from your Android, iOS, or Windows 10 device. To print from an Android or iOS device 1 Open the HP Smart app. 2 Tap the Plus icon if you need to change to a different printer, or add a new printer. 3 Tap a printing option. 4 Select the photo or document you want to print. 5 Tap Print. To print from a Windows 10 device 1 Load paper in the tray (see "Loading paper in the tray" on page 41).
Scan using the HP Smart app You can use the HP Smart app to scan documents or photos using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To scan from an Android or iOS device 1 Open the HP Smart app. 2 Tap the Plus icon if you need to change to a different printer, or add a new printer.
Printing This chapter provides information about the overall print options. This section is mainly based on Windows 7. You need to download software packages from the HP website to install the printer software. For HP's all-inclusive help for the printer, go to www.hp.com/support > select your country and region > find your product.
Basic Print The following Printing Preferences window is for Notepad in Windows 7. Your Printing Preferences window may differ, depending on your operating system or the application you are using. 1 Open the document you want to print. 2 Select Print from the File menu. 3 Select your machine from the Select Printer list. 4 The basic print settings including the number of copies and print range are selected within the Print window.
Canceling a print job If the print job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ( task bar. • You can also cancel the current job by pressing ) in the Windows (Cancel) on the control panel.
Opening printing preferences • The Printing Preferences window that appears in this user’s guide may differ depending on the machine in use. • When you select an option in Printing Preferences, you may see a warning mark . An or mark means you can select that certain option but it is not recommended, and an mark means you cannot select that option due to the machine’s setting or environment. 1 Open the document you want to print. 2 Select Print from the file menu. The Print window appears.
Using a favorite setting The Favorites option, which is visible on each preferences tab except for the HP tab, allows you to save the current preferences for future use. To save a Favorites item, follow these steps: 1 Change the settings as needed on each tab. 2 Enter a name for the item in the Favorites input box. 3 Click Save. 4 Enter name and description, and then select the desired icon. 5 Click OK. When you save Favorites, all current driver settings are saved.
Using help Click the option you want to know on the Printing Preferences window and press F1 on your keyboard.
Printing features • This feature may not be available depending on model or optional goods (see "Features by model" on page 8). • You need to download software packages from the HP website to install the printer software. For HP's all-inclusive help for the printer, go to www.hp.com/support/colorlaser170MFP. Understanding special printer features You can use advanced printing features when using your machine.
Item Description Print on both sides of a sheet of paper (duplex). Before printing, decide how you want your document oriented. • This option is available only when you use the PCL/SPL printer driver. This option is not available when you use XPS driver. • If your machine does not have a duplex unit, you should complete the printing job manually. The machine prints every other page of the document first. After that, a message appears on your computer.
Item Description Paper Options Changes the size of a document to appear larger or smaller on the printed page by entering in a percentage by which to enlarge or decrease the document. CO NF ID EN TI AL Watermark The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document. a.
Item Description a. To change the print settings from your software application, access Printing Preferences. Watermark (Deleting a watermark) Overlay b. Click the Advanced tab, select Edit... from the Watermark drop-down list. c. Select the watermark you want to delete from the Current Watermarks list and click Delete. d. Click OK or Print until you exit the Print window.
Item Overlay (Using a page overlay) Description a. Create or open the document you want to print. b. To change the print settings from your software application, access Printing Preferences. c. Click the Advanced tab. d. Select the Print Overlay from the Overlay drop-down list. e. If you have stored the overlay file you want to use in an external source, you can also load the file when you access the Load window. After you select the file, click Open.
Using Printer Status programs The Printer Status is a program that monitors and informs you of the machine status. • The Printer Status window and its contents shown in this user’s guide may differ depending on the machine or operating system in use. • Check the operating system(s) that are compatible with your machine (see "General Specifications" on page 191). • Available for Windows OS users only (see "Software" on page 9).
1 2 7 3 4 1 2 3 4 5 6 7 5 6 Device Information You can see the device status, current printer model name, connected port name in this area. User’s Guide User’s Guide is disabled. You can download User’s Guide in site www.hp.com/support/colorlaser170MFP. Supplies Information You can view the percentage of toner remaining in each toner cartridge. The machine and the number of toner cartridge(s) shown in the above window may differ depending on the machine in use.
Copying This chapter provides information about the overall copy options.
Basic copy • Accessing menus may differ from model to model (see "Accessing the menu" on page 30 or "Control panel overview" on page 24). • Depending on models or options, some menus may not be supported (see "Features by model" on page 8). 1 Select Or select 2 3 (copy) > (Menu) > Copy Feature on the control panel. (Menu) > Copy Feature on the control panel. Place a single document (see "Loading originals" on page 51).
Changing the settings for each copy Your machine provides default settings for copying so that you can quickly and easily make a copy. However, if you want to change the options for each copy, use the copy function buttons on the control panel. • If you press (Cancel) while setting the copy options, all of the options you have set for the current copy job will be canceled and returned to their default status.
• Text/Photo: Use for originals with mixed text and photographs. If texts in the printout is blurry, select Text to get the clear texts. • Photo: Use when the originals are photographs. • Magazine: Use when the originals are magazine. 3 Press (Cancel) to return to ready mode. Reduced or enlarged copy You can reduce or enlarge the size of a copied image from 25% to 400% when you copy original documents from the scanner glass.
ID card copying Your machine can print 2-sided originals on one sheet. The machine prints one side of the original on the upper half of the paper and the other side on the lower half without reducing the size of the original. This feature is helpful for copying a small-sized item such as business card. • The original must be placed on the scanner glass to use this feature. • If the machine set to Eco mode, this feature is not available.
• If you do not press the (Start) button, only the front side will be copied. • If the original is larger than the printable area, some portions may not be printed.
Scanning This chapter provides information about the overall scan options. • The maximum resolution that can be achieved depends upon various factors, including computer speed, available disk space, memory, the size of the image being scanned, and bit depth settings. Thus, depending on your system and what you are scanning, you may not be able to scan at certain resolutions, especially using enhanced dpi. • You need to download software packages from the HP website to install the printer software.
Basic scanning method This feature may not be available depending on model or optional goods (see "Variety feature" on page 10). You can scan the originals with your machine via a USB cable or the network. The following methodoloqies can be used for scanning your documents: • HP MFP Scan: You can use this program to scan images or documents (See "Scanning from HP MFP Scan program" on page 94).
Scanning from HP MFP Scan program HP MFP Scan is an application to help users scan, compile, and save documents in multiple formats, including .epub format. These documents can be shared via fax. Whether you’re a student needing to organize research from the library or a stay-at-home mom sharing scanned pictures from last year’s birthday party, HP MFP Scan will provide you with the necessary tools. Click the Help button from the window, and then click on any option you want to know about.
Scanning from image editing program You can scan and import documents in the image editing software such as Adobe Photoshop, if the software is TWAIN-compliant. Follow the steps below to scan with TWAIN-compliant software: 1 2 Make sure that the machine is connected to your computer and powered on. Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals" on page 51). 3 Open an application, such as Adobe Photoshop.
Scanning using the WIA driver Your machine supports the Windows Image Acquisition (WIA) driver for scanning images. WIA is one of the standard components provided by Microsoft Windows 7 and works with digital cameras and scanners. Unlike the TWAIN driver, the WIA driver allows you to scan and easily adjust images without using additional software: The WIA driver works only on Windows OS (not supported Windows 2000) with a USB port.
Scanning to WSD Scans the originals and saves the scanned data on a connected computer if the computer supports the WSD (Web Service for Device) feature. To use the WSD feature, you need to install the WSD printer driver on your computer. For Windows 7, you can install the WSD driver by Control Panel > Devices and Printers > Add a printer. Click Add a network printer from the wizard.
3 Select (Scan) > Scan to WSD on the control panel. If you see Not Available message, check the port connection. Or check the printer driver for WSD is correctly installed. 4 Select your computer name from WSD PC List. 5 Select the option you want and press OK. 6 Scanning begins.
Faxing This chapter provides information about the overall menu structure and the basic setup options. Supported optional devices and features may differ according to your model (see "Features by model" on page 8).
Preparing to fax Before you send or receive a fax, you need to connect the supplied line cord to your telephone wall jack (see "Rear view" on page 23). The method of making a telephone connection is different from one country to another. • You cannot use this machine as a fax via the internet phone. For more information ask your internet service provider. • We recommend using traditional analog phone services (PSTN: Public Switched Telephone Network) when connecting telephone lines to use a fax machine.
Sending a fax When you place the originals, you can use either the document feeder or the scanner glass. If the originals are placed on both the document feeder and the scanner glass, the machine will read the originals on the document feeder first, which has higher priority in scanning. 1 2 3 4 5 Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals" on page 51). Select (fax) on the control panel.
Sending a fax (Windows) To send a fax from your computer, the HP LJ Network PC Fax program must be installed. This program is installed when you install the printer driver. For more information about HP LJ Network PC Fax, click Help. 1 Open the document to be sent. 2 Select Print from the File menu. The Print window will be displayed. It may look slightly different depending on your application. 3 Select HP Network PC Fax from the Print window. 4 Click Print or OK.
1 2 3 Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals" on page 51). Select (fax) on the control panel. Adjust the resolution and the darkness to suit your fax needs (see "Adjusting the document settings" on page 113). 4 Press 5 Enter a fax number using the number keypad on the control panel. 6 (On Hook Dial) on the control panel.
6 Enter the second fax number and press OK. The display asks you to enter another fax number to send the document. 7 To enter more fax numbers, press OK when Yes appears and repeat steps 5 and 6. You can add up to 10 destinations. 8 When you have finished entering fax numbers, select No at the Another No.? prompt and press OK. The machine begins sending the fax to the numbers you entered in the order in which you entered them.
If an original is placed on the scanner glass, select Yes to add another page. Load another original and press OK. When you have finished, select No when Another Page? appears. Confirming a transmission When the last page of your original has been sent successfully, the machine beeps and returns to ready mode. When something goes wrong while sending your fax, an error message appears on the display. If you receive an error message, press again.
8 Enter the job name and the time. If you set a time earlier than the current time, the fax will be sent at that time on the following day. 9 The original is scanned into memory before transmission. The machine returns to ready mode. The display reminds you that you are in ready mode and that a delayed fax is set. You can check the list of delayed fax jobs. Press (Menu) > System Setup > Report > Scheduled Jobs on the control panel.
Receiving a fax Your machine is preset Fax mode at the factory. When you receive a fax, the machine answers the call on a specified number of rings and automatically receives the fax. Changing the receive modes 1 Press 2 Select the option you want. (fax) > (Menu) > Fax Setup > Receiving > Receive Mode on the control panel. • Fax: Answers an incoming fax call and immediately goes into the fax reception mode. • Tel: Receives a fax by pressing (On Hook Dial) and then (Start) button.
Receiving manually in Tel mode You can receive a fax call by pressing when you hear a fax tone. (On Hook Dial) button and then pressing (Start) Receiving in Answering Machine/Fax mode To use this mode, you must attach an answering machine to the EXT socket on the back of your machine. If the caller leaves a message, the answering machine stores the message. If your machine detects a fax tone on the line, it automatically starts to receive the fax.
1 2 3 Select (fax) > control panel. (Menu) > Fax Setup > Receiving > DRPD Mode > Waiting Ring on the Call your fax number from another telephone. When your machine begins to ring, do not answer the call. The machine requires several rings to learn the pattern. When the machine completes learning, the display shows Completed DRPD Setup. If the DRPD setup fails, Error DRPD Ring appears. 4 Press OK when DRPD appears and start over from step 2.
Receiving faxes in memory Since your machine is a multi-tasking device, it can receive faxes while you are making copies or printing. If you receive a fax while you are copying or printing, your machine stores incoming faxes in its memory. Then, as soon as you finish copying or printing, the machine automatically prints the fax. If fax is received and being printed, other copy and print jobs cannot be processed at the same time.
Forwarding a fax to another destination You can set the machine to forward the received or sent fax to other destination by a fax or PC. If you are out of office but have to receive the fax, this feature may be useful. Forwarding a sent fax to another destination You cannot send a color fax using this feature. 1 2 Place a single document face down on the document glass, or load the documents face up into the document feeder. Press (fax) > control panel.
Forwarding a received fax You can set the machine to forward the received or sent fax to other destination by a fax. If you are out of office but have to receive the fax, this feature may be useful. 1 Press (fax) > (Menu) > Fax Feature > Rcv. Forward >Forward to Fax or Forward to PC > On on the control panel. • Forward options may not be available depending on model or optional goods (see "Variety feature" on page 10).
Adjusting the document settings Before starting a fax, change the following settings according to your original’s status to get the best quality. It may be necessary to press OK to navigate to lower-level menus for some models. Resolution The default document settings produce good results when using typical text-based originals. However, if you send originals that are of poor quality, or contain photographs, you can adjust the resolution to produce a higher quality fax.
1 Select 2 Select a darkness level you want. 3 Press (fax) > (Menu) > Fax Feature > Darkness on the control panel. (Cancel) to return to ready mode.
Setting up the fax address book This feature only supports fax model. You can set up speed number with the fax numbers you use frequently via HP Embedded Web Server and then easily and quickly enter fax numbers by entering the location numbers assigned to them in address book. You cannot send a color fax via address book. Registering a speed dial number 1 Select 2 Enter a speed dial number and press OK. (fax) > (Address Book) > New & Edit > Speed Dial on the control panel.
Editing speed dial numbers 1 Select 2 Enter the speed dial number you want to edit and press OK. 3 Change the name and press OK. 4 Change the fax number and press OK. 5 Press (fax) > (Address Book) > New & Edit > Speed Dial on the control panel. (Cancel) to return to ready mode. Registering a group dial number 1 Select 2 Enter a group dial number and press OK. (fax) > (Address Book) > New & Edit > Group Dial on the control panel.
Editing group dial numbers 1 Select 2 Enter the group dial number you want to edit and press OK. 3 Enter a new speed dial number to add and press OK, then Add? appears. (fax) > (Address Book) > New & Edit > Group Dial on the control panel. Enter a speed dial number stored in the group and press OK, Delete? appears. 4 Press OK to add or delete the number. 5 Repeat step 3 to add or delete more numbers. 6 Select No at the Another No.? and press OK. 7 Press (Cancel) to return to ready mode.
Printing address book You can check your 1 Select ct 2 Press OK. (Address Book) settings by printing a list. (fax) > (Address Book) > Print on the control panel. The machine begins printing.
Useful Setting Menus This chapter explains how to browse the current status of your machine, and the method of setting for advanced machine setup.
Before you begin reading a chapter This chapter explains all the features available for this series' models to help users easily understand the features. You can check the features available for each model in the Basic Guide (see "Menu overview" on page 30). The following are tips for using this chapter • The control panel provides access to various menus to set up the machine or use the machine’s functions. These menus can be accessed by pressing (Menu).
Copy Copy feature Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 30). To change the menu options: In copy mode, press (Menu) > Copy Feature on the control panel. • HP Color Laser MFP 178nw: When the Scan button’s LED is off, the machine is in copy mode. • HP Color Laser MFP 179fnw: Press (copy) on the control panel. Item Original Size Description Sets the image size.
Item Description Layout > ID Copy prints one side of the original on the upper half of the paper and the other side on the lower half without reducing the size of the original. This feature is helpful for copying a small-sized item such as business card. Adjust Bkgd. Prints an image without its background. This copy feature removes the background color and can be helpful when copying an original containing color in the background, such as a newspaper or a catalog. • Off: Does not use this feature.
Copy Setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 30). To change the menu options: In copy mode, press (Menu) > Copy Setup on the control panel. • HP Color Laser MFP 178nw: When the Scan button’s LED is off, the machine is in copy mode. • HP Color Laser MFP 179fnw: Press Item (copy) on the control panel. Description Change Default Resets the value or setting to the printer’s out-of-box state.
Fax Fax Feature Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 30). To change the menu options: • Press (fax) > (Menu)> Fax Feature on the control panel. Item Description Darkness Adjusts the brightness level to scan an original that is easier to read, when the original contains faint markings and dark images (see "Darkness" on page 113).
Item Description Secure Receive Stores the received fax in memory without printing out. To print received documents, you need to enter the password. You can prevent your received faxes from being accessed by unauthorized people (see "Receiving in secure receiving mode" on page 109). Cancel Job Cancels the delayed fax job which is saved in memory (see "Canceling a reserved fax job" on page 106). Sending setup Some menus may not appear in the display depending on options or models.
Receiving setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 30). To change the menu options: • Press (fax) > (Menu) > Fax Setup > Receiving on the control panel. Item Description Receive Mode Selects the default fax receiving mode. Ring To Answer Specifies the number of times the machine rings before answering an incoming call.
Item Description Smart Fax Diag The Smart Fax Diag feature optimizes the settings for your fax line. Manual TX/RX Setting this option to ON provides the ability to send or receive a fax while the line is busy. You can select to send or receive a fax by either picking up the extension phone receiver and pressing the Start button or by pressing the On Hook Dial button and pressing the Start button.
System setup Machine setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 30). To change the menu options: • Press (Menu) > System Setup > Machine Setup on the control panel. Item Description Machine ID Sets the machine ID which will be printed at the top of each fax page that you send. Fax Number Sets the fax number which will be printed at the top of each fax page that you send.
Item Description Optimizes print quality according to the humidity in the environment. Humidity Determine whether or not the machine continues printing when it detects the paper does not match the paper settings. • Off: If a paper mismatch occurs, the machine waits until you insert the correct paper. Auto Continue • After 0 Sec: Even though a paper mismatch occurs, the machine continues printing. • After 30 Sec: If a paper mismatch occurs, an error message will display.
Item Description Key Sound Turns the key sound on or off. With this option set to on, a tone sounds each time a key is pressed. Alarm Sound Turns the alarm sound on or off. With this option set to on, an alarm tone sounds when an error occurs or fax communication ends. Turns on or off the sounds from the telephone line through the speaker, such as a dial tone or a fax tone. With this option set to Comm. which means the speaker is on until the remote machine answers.
Item Description Fax Confirm. Prints a transmission report including the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results for fax job. You can set up your machine to automatically print a transmission confirmation report after each fax job. Fax Sent Prints information on the faxes you have recently sent. Fax Received Prints information on the faxes you have recently received.
Item Description TonerLow Alert Customizes the level to alert toner low or toner empty (see "Setting the toner low alert" on page 148). ImgU.Low Alert Customizes the level to alert imaging unit low.
Network setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 30). • Press (Menu)> Network on the control panel. Option Description Selects the appropriate protocol and configure parameters to use the network environment. TCP/IP (IPv4) There are many of parameters to be set. If you are not sure, leave as is, or consult the network administrator.
Option Description • SNMPv1/v2: You have to enable this option to use SNMP V1/V2 protocol. Administrator’s can use SNMP to monitor and manage machines on the network. • UPnP(SSDP): You have to enable this option to use UPnP(SSDP) protocol. Turn the power off and on after you change this option. Protocol Mgr. • mDNS: You have to enable this option to use MDNS (Multicast Domain Name System) protocol. • SLP: You can configure SLP (Service Location Protocol) settings.
Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine.
Ordering supplies and accessories Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts. To order HP-authorized supplies, accessories, and maintenance parts, contact your local HP dealer or the retailer where you purchased your machine. You can also visit https://store.hp.com/, and then select your country/region to obtain the contact information for service.
Available supplies When supplies reach the end of their life spans, you can order the followings of supplies for your machine: Item Product name Regiona W2060A 116A Cyan W2061A 116A Yellow W2062A 116A Magenta W2063A 117A Black W2070A 117A Cyan W2071A 117A Yellow W2072A 117A Magenta W2073A 118A Black W2080A 118A Cyan W2081A 118A Yellow W2082A 118A Magenta W2083A 119A Black W2090A 119A Cyan W2091A 119A Yellow W2092A 119A Magenta W2093A HP 120A Original Laser Imaging Drum 120
HP does not recommend using non-genuine HP toner cartridge such as refilled or remanufactured toner. HP cannot guarantee non-genuine HP toner cartridge's quality. Service or repair required as a result of using non-genuine HP toner cartridges will not be covered under the machine’s warranty.
Available maintenance parts You need to replace the maintenance parts at specific intervals to keep the machine in the best condition and avoid print quality and paper feeding problems resulting from the worn-out parts. Maintenance parts are mostly rollers, belts and pads. However, the replacement period and parts may differ depending on the model. Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine.
Storing the toner cartridge Toner cartridges contain components that are sensitive to light, temperature and humidity. HP suggests users follow these recommendations to ensure optimal performance, highest quality, and longest life from your new HP toner cartridge. Store this cartridge in the same environment in which the printer will be used. This should be in controlled temperature and humidity conditions.
Estimated cartridge life Estimated cartridge life (the life of the toner cartridge yield) depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size. For example, if you print a lot of graphics, the consumption of the toner is higher and you may need to change the cartridge more often.
Redistributing toner You can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner. Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). • Do not use sharp objects such as a knife or scissors to open the toner cartridge package.
Replacing the toner cartridge When toner cartridge needs to be replaced, check the type of the toner cartridge for your machine (see "Available supplies" on page 137). • Shake the toner cartridge thoroughly, it will increase the initial print quality. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). • Do not use sharp objects such as a knife or scissors to open the toner cartridge package.
Replacing the imaging drum When the life span of the imaging drum has expired, the Printing Status window appears on the computer, indicating the imaging drum needs to be replaced. Otherwise, your machine stops printing. When the imaging unit has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the HP Embedded Web Server (Settings > Machine Settings > System > Setup > Supplies Management > Imaging Unit Stop).
Replacing the imaging drum | 145
Replacing the toner collection unit When the life span of the toner collection unit has expired, toner collection unit-related message appears on the screen display of the control panel, indicating the toner collection unit needs to be replaced. Check the toner collection unit for your machine (see "Available supplies" on page 137). For information about installing the toner collection unit, refer to the toner collection unit installation guide included on the package.
Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary. It may be necessary to press OK to navigate to lower-level menus for some models. 1 Select 2 Select the option you want and press OK. • • • • 3 (Menu) > System Setup > Maintenance > Supplies Life on the control panel. Total: Displays the total number of pages printed.
Setting the toner low alert If the amount of toner in the cartridge is low, a message or LED informing the user to change the toner cartridge appears. You can set the option for whether or not this message or LED appears. • Accessing menus may differ from model to model (see "Accessing the menu" on page 30). • It may be necessary to press OK to navigate to lower-level menus for some models. 1 Select 2 Select the option you want. 3 Press OK to save the selection.
Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems. • To prevent damage to the imaging drum, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary. • Do not touch the green area of the imaging drum.
1 2 2 1 Cleaning the machine | 151
Cleaning the scan unit Keeping the scan unit clean helps ensure the best possible copies. We suggest that you clean the scan unit at the start of each day and during the day as needed. • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine. • Illustrations on this user’s guide may differ from your machine depending on its options or models.
Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. • When moving the machine, make sure at least two people are holding the machine securely.
Troubleshooting This chapter gives helpful information for what to do if you encounter an error. This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.
Tips for avoiding paper jams By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • • • • • • • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 40). Do not remove paper from the tray while your machine is printing. Flex, fan, and straighten paper before loading. Do not use creased, damp, or highly curled paper. Do not mix papers in a tray.
Clearing original document jams When an original document jams in the document feeder, a warning message appears on the display. To avoid tearing the document, remove the jammed document slowly and carefully. To prevent document jams, use the scanner glass for thick, thin or mixed paper- originals. Original paper jam in front of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21).
Original paper jam inside of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model or optional goods (see "Variety feature" on page 10). Original paper jam in exit area of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21).
Clearing original document jams | 158
Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21).
Inside the machine • The fuser area is hot. Take care when removing paper from the machine. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21).
In exit area • The fuser area is hot. Take care when removing paper from the machine. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21).
Understanding the LEDs The color of the LED indicates the machine's current behavior. • Some LEDs may not be available depending on model or country (see "Control panel overview" on page 24). • To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Understanding display messages" on page 165). • If the problem persists, call a service representative. Status LED LED Status Off Green Description The machine is off-line.
Wireless LED/ Power LED Status (Wireless LED) (Power) Blue White Description Off The machine is disconnected from a wireless network. On The machine is connected to a wireless network (see "Wireless network setup" on page 58). Blinking The machine is connecting to a wireless network. On The machine is in ready mode. Blinking The machine is in power save mode.
A “Low Toner” or “Very Low Toner” message displays in Supplies information report Low Toner: The printer indicates when a toner cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now. Very Low Toner: The printer indicates when the Toner cartridge level is very low. Actual cartridge life remaining may vary.
Understanding display messages Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary. • If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative. • When you call for service, provide the service representative with the contents of display message.
Toner-related messages Message Install Toner Meaning Suggested solutions A toner cartridge is not installed. Install a toner cartridge. Error: #C1-xx11 Cartridge Prob. Toner Cart Failure Toner cartridge is not installed. Install it. Error: #C1-xx12 Cartridge Prob. Toner Cart Failure Call for service. The toner not compatible. Install the corresponding toner cartridge with a HP-genuine cartridge. The toner cartridge is not compatible. Check the user guide.
Message Meaning Suggested solutions • You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing and you cannot print any more without changing the cartridge. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed. • Replace the toner cartridge for the best print quality when this message appears.
Imaging drum related messages Message Meaning Suggested solutions Prepare new Imaging unit The life of the imaging unit will be expired soon. Prepare a new imaging unit for a replacement. (See "Replacing the imaging drum" on page 144) Replace with new imaging unit The life of the imaging unit will be expired. Replace the imaging unit with a new one.
Tray-related messages Message Tray Paper Mismatch Meaning Suggested solutions The paper size specified in the printer properties does not match the paper you are loading. Load the correct paper in the tray. Network-related messages Message Meaning Suggested solutions Fail connection to WPS The machine failed to connect via WPS. Check the WPS settings (see "Using the WPS Settings" on page 59). Install wireless NIC There is a problem on the network interface. Turn the power switch off and on.
Message Not connect Wireless AP Wi-Fi Direct is not ready Wi-Fi Direct is not connect Meaning Suggested solutions The machine failed to connect to the wireless AP(access point or wireless router). Check the status of the access point, including its configuration and power connections, as well as any devices that may affect wireless communication. If the problem persists, please call for service. The machine failed to initialize the Wi-Fi Direct connection.
Message Meaning Suggested solutions Output bin Full Remove paper The output tray is full. Or the sensor is not facing down. Remove papers from the output tray, the machine resumes printing. Or make sure the sensor is facing down. If the problem persists, call for service. Prepare Fuser Soon The life of the fuser unit will be expired soon. Prepare the fuser unit with a new one. Contact the service representatives. Prepare new Transfer belt The life of the transfer belt will expired soon.
Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • • • • Multiple sheets of paper do not feed. Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. Paper does not feed into the machine. • Remove any obstructions from inside the machine. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray.
Power and cable connecting problems Reboot the power. If the problem persists, please call for service. Condition Suggested solutions The machine is not receiving power, or the connection cable between the computer and the machine is not connected properly. 1. Connect the machine to the electricity supply first. 2. Check the USB cable or network cable in the machine’s rear. 3. Disconnect the USB cable or network cable in the machine’s rear and then, reconnect it.
Solving other problems Printing problems Condition The machine does not print. Possible cause Suggested solutions The machine is not receiving power. Connect the machine to the electricity supply The machine is not selected as the default machine. Select your machine as your default machine in Windows. first. If the machine has a on the control, press it. (Power) button Check the machine for the following: • The cover is not closed. Close the cover. • Paper is jammed.
Condition Possible cause Suggested solutions The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct. The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative.
Condition The machine prints, but the text is wrong, garbled, or incomplete. Pages print, but they are blank. Possible cause Suggested solutions The machine cable is loose or defective. Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable. The wrong printer driver was selected.
Condition Possible cause Suggested solutions The machine does not print special-sized paper, such as billing paper. Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences (see "Opening printing preferences" on page 76). The printed billing paper is curled. The paper type setting does not match. Change the printer option and try again.
Condition Toner specks Dropouts White Spots Vertical lines Suggested solutions • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 149). • The paper path may need cleaning. Contact a service representative (see "Cleaning the machine" on page 149). If faded areas, generally rounded, occur randomly on the page: • A single sheet of paper may be defective.
Condition Suggested solutions Black or color background If the amount of background shading becomes unacceptable: • Change to a lighter weight paper. • Check the environmental conditions: very dry conditions or a high level of humidity (higher than 80% RH) can increase the amount of background shading. • Remove the old imaging unit and install a new one. • Thoroughly redistribute the toner (see "Redistributing toner" on page 142).
Condition Toner particles are around bold characters or pictures Suggested solutions The toner might not adhere properly to this type of paper. • Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled (see "Opening printing preferences" on page 76). • Ensure the correct paper type is selected. For example: If Thicker Paper is selected, but Plain Paper actually used, an overcharging can occur causing this copy quality problem.
Condition Suggested solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty • Check for leaking toner. Clean the inside of the machine (see "Cleaning the machine" on page 149). Solid color or black pages • The imaging unit may not be installed properly. Remove the imaging unit and reinsert it. • The imaging unit may be defective.
Condition Horizontal stripes Curl Suggested solutions If horizontally aligned black streaks or smears appear: • The imaging unit may be installed improperly. Remove the imaging unit and reinsert it. • The imaging unit may be defective. Remove the imaging unit and install a new one. If the problem persists, the machine may require repairing. Contact a service representative. If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray.
Condition Suggested solutions Blank copies print out. Ensure that the original is face down on the scanner glass or face up in the document feeder. If these steps do not correct the problem, contact a service representative. Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package. • In high humidity areas, do not leave paper in the machine for extended periods of time. Frequent copy paper jams occur. • Fan the paper, then turn it over in the tray.
Condition Suggested solutions Message appears on your computer screen: • Device can’t be set to the H/W mode you want. • Port is being used by another program. • Port is disabled. • Scanner is busy receiving or printing data. When the current job is completed, try again. • Invalid handle. • Scanning has failed. • There may be a copying or printing job in progress. Try your job again when that job is finished. • The selected port is currently being used. Restart your computer and try again.
Condition Suggested solutions The machine does not send. • Make sure that the original is loaded in the document feeder or on the scanner glass. • Check the fax machine you are sending to, to see if it can receive your fax. The incoming fax has blank spaces or is of poor-quality. • • • • The fax machine sending you the fax may be faulty. A noisy phone line can cause line errors. Check your machine by making a copy. A toner cartridge has almost reached its estimated cartridge life.
Condition Suggested solutions “Fail To Print”, “A printer timeout error occurred” message appear. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has completed, check the connection and/or whether an error has occurred. Machine information is not displayed when you click the device in the Devices and Printers. Check the Printer properties. Click the Ports tab.
Solve wireless network problems Use the troubleshooting information to help resolve issues. To determine whether Wi-Fi Direct printing is enabled on your printer, print a configuration page from the printer control panel. Wireless connectivity checklist • Verify that the printer and the wireless router are turned on and have power. Also make sure that the wireless radio in the printer is turned on. • Verify that the service set identifier (SSID) is correct.
The printer does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the printer or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall when you have completed the wireless installation.
b. Type ping followed by the router IP address. c. If the window displays round-trip times, the network is working. 3. Make sure that the router or printer connects to the same network that the computer connects to. a. Print a configuration page (see "Printing a network configuration report" on page 55). b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. c.
Appendix This chapter provides product specifications.
General Specifications The specification values listed below are subject to change without notice. See www.hp.com/support/colorlaser170MFP for possible changes in information. Items Dimensiona (Width x Length x Height) Description • HP Color Laser MFP 178nw, 178nwg series: 406 x 363 x 288.7 mm (16 x 14.3 x 11.4 inches) • HP Color Laser MFP 179fnw, 179fwg series: 406 x 363 x 344.1 mm (16 x 14.3 x 13.6 inches) Weight a (Machine with consumables) • HP Color Laser MFP 178nw, 178nwg series: 12.94 Kg (28.
Print media specifications Type Size Letter 216 x 279 mm (8.5 x 11 inches) A4 210 x 297 mm (8.27 x 11.69 inches) Legal 216 x 356 mm (8.5 x 14 inches) Oficio 216 x340mm 216 x 343 mm (8.5 x 13.5 inches) Oficio 8.5x13 216 x 330 mm (8.5 x 13 inches) B5(JIS) 182 x 257 mm (7.17 x 10.12 inches) Executive 184 x 267 mm (7.25 x 10.5 inches) A5 149 x 210 mm (5.85 x 8.27 inches) A6 105 x 149 mm (4.13 x 5.
Type Size Dimensions Print media weight/Capacitya Tray 60 to 85 g/m2 (16 to 24 lbs bond) Refer to the Plain paper section Refer to the Plain paper section • 5 sheets of 75 g/m2 (20 lbs bond) • Maximum stack height : 15.5mm (0.6 inches) Refer to the Plain paper section Refer to the Plain paper section 120 to 150 g/m2 (32 to 40 lbs bond) • 5 sheets X-Hvy 121-163 Letter, Legal, Oficio 216 x340mm, Oficio 8.
System requirements Microsoft® Windows® Printer software are occasionally updated due to release of new operating system and etc. If needed, download the latest version from the HP website (www.hp.com/support/colorlaser170MFP). Windows 7, 32-bit and 64-bit The HP printer-specific print driver is installed for this operating system as part of the software installation.
Mac OS Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the mobile applications (Mail, Photos, Safari, iBooks, Select third-party applications) • The USB-only models without wired or Wi-Fi network functionality do not support Mac OS.
Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as mentioned in this user’s guide. 802.11 802.11 is a set of standards for wireless local area network (WLAN) communication, developed by the IEEE LAN/MAN Standards Committee (IEEE 802). 802.11b/g/n 802.11b/g/n can share same hardware and use the 2.4 GHz band. 802.11b supports bandwidth up to 11 Mbps, 802.11n supports bandwidth up to 150 Mbps. 802.
BOOTP Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically. This is usually done in the bootstrap process of computers or operating systems running on them. The BOOTP servers assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless workstation' computers to obtain an IP address prior to loading any advanced operating system. CCD Charge Coupled Device (CCD) is a hardware which enables the scan job.
DIMM Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all the data within the machine like printing data, received fax data. DLNA The Digital Living Network Alliance (DLNA) is a standard that allows devices on a home network to share information with each other across the network. DNS The Domain Name Server (DNS) is a system that stores information associated with domain names in a distributed database on networks, such as the Internet.
simulation, which concerns an abstract model of the system being simulated, often considering its internal state. Ethernet Ethernet is a frame-based computer networking technology for local area networks (LANs). It defines wiring and signaling for the physical layer, and frame formats and protocols for the media access control (MAC)/data link layer of the OSI model. Ethernet is mostly standardized as IEEE 802.3. It has become the most widespread LAN technology in use during the 1990s to the present.
IEEE The Institute of Electrical and Electronics Engineers (IEEE) is an international non-profit, professional organization for the advancement of technology related to electricity. IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers (IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that attaches to the peripheral (for example, a printer).
ITU-T No. 1 chart Standardized test chart published by ITU-T for document facsimile transmissions. JBIG Joint Bi-level Image Experts Group (JBIG) is an image compression standard with no loss of accuracy or quality, which was designed for compression of binary images, particularly for faxes, but can also be used on other images. JPEG Joint Photographic Experts Group (JPEG) is a most commonly used standard method of lossy compression for photographic images.
MR Modified Read (MR) is a compression method recommended by ITU-T T.4. MR encodes the first scanned line using MH. The next line is compared to the first, the differences determined, and then the differences are encoded and transmitted. NetWare A network operating system developed by Novell, Inc. It initially used cooperative multitasking to run various services on a PC, and the network protocols were based on the archetypal Xerox XNS stack. Today NetWare supports TCP/IP as well as IPX/SPX.
Printer Driver A program used to send commands and transfer data from the computer to the printer. Print Media The media like paper, labels, and transparencies which can be used in a printer, a scanner, a fax or, a copier. PPM Pages Per Minute (PPM) is a method of measurement for determining how fast a printer works, meaning the number of pages a printer can produce in one minute.
message text is transferred. It is a client-server protocol, where the client transmits an email message to the server. SSID Service Set Identifier (SSID) is a name of a wireless local area network (WLAN). All wireless devices in a WLAN use the same SSID in order to communicate with each other. The SSIDs are case-sensitive and have a maximum length of 32 characters.
URL Uniform Resource Locator (URL) is the global address of documents and resources on the Internet. The first part of the address indicates what protocol to use, the second part specifies the IP address or the domain name where the resource is located. USB Universal Serial Bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to connect computers and peripherals. Unlike the parallel port, USB is designed to concurrently connect a single computer USB port to multiple peripherals.
Index A D address book editing group editing group registering registering using address book setup default settings tray setting driver installation 116 117 116 115 115 115 B buttons contrast id copy numeric keypad scan wps 25 25 26 24 25 C cleaning inside outside scan unit cleaning a machine control panel convention copy general setup copying basic copying reducing or enlarging copies 150 149 152 149 24 12 121 87 89 48 28 E easy document creator entering character error message 94 36 165 F fav
fax sending multi sending faxing adjusting darkness adjusting resolution preparing to fax receiving in Fax mode features machine features print media feature front view 103 113 113 100 107 7 119 192 21 12 128 196 H HP Embedded Web Server general information 66 66 I id copy information HP Smart app installation HP Smart app 121, 123, 124, 28 41 45 51 Mac driver installation machine information machine setup machine status maintenance parts menu overview multi-purpose tray using special media 28 121,
create delete print 82 83 83 P placing a machine adjusting the altitude preparing originals type print HP Smart app supplies information print media guidelines labels output support preprinted paper setting the paper size setting the paper type special media X-Hvy 121-163 Printer Status printer status general information printing printing a document Windows special printer features printing feature problem operating system problems problems copying problems faxing problems paper feeding problems power pro
handling instructions redistributing toner replacing the cartridge storing tray adjusting the width and length changing the tray size setting the paper size and type troubleshooting wireless 140 142 143 140 40 40 48 187 U understanding the status LED using help 162 78 W watermark create 81 delete 82 edit 81 Windows common Windows problems 185 driver installation 28 driver installation for network connected 57 system requirements 194 wireless USB cable 62 wireless network network cable 62 Index | 209
