User Manual
Table Of Contents
- Table of Contents
- Introduction
- Menu Overview and Basic Setup
- Using a Network-Connected Machine
- Printing
- Copying
- Scanning
- Faxing
- Useful Setting Menus
- Maintenance
- Ordering supplies and accessories
- Available supplies
- Available maintenance parts
- Storing the toner cartridge
- Redistributing toner
- Replacing the toner cartridge
- Replacing the imaging drum
- Replacing the toner collection unit
- Monitoring the supplies life
- Setting the toner low alert
- Cleaning the machine
- Tips for moving & storing your machine
- Troubleshooting
- Tips for avoiding paper jams
- Clearing original document jams
- Clearing paper jams
- Understanding the LEDs
- A “Low Toner” or “Very Low Toner” message displays in Supplies information report
- Understanding display messages
- Paper feeding problems
- Power and cable connecting problems
- Solving other problems
- Solve wireless network problems
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Appendix
- Glossary
- Index
Solving other problems | 174
Solving other problems
Printing problems
Condition Possible cause Suggested solutions
The machine
does not print.
The machine is not
receiving power.
Connect the machine to the electricity supply
first. If the machine has a (Power) button
on the control, press it.
The machine is not
selected as the default
machine.
Select your machine as your default machine
in Windows.
Check the machine for the following:
• The cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam (see "Clearing paper jams" on
page 159).
• No paper is loaded. Load paper (see "Loading paper in the tray" on page
41).
• The toner cartridge is not installed. Install the toner cartridge (see
"Replacing the toner cartridge" on page 143).
• Make sure the protect cover and sheets are removed from the toner
cartridge (see "Replacing the toner cartridge" on page 143).
If a system error occurs, contact your service representative.
The connection cable
between the computer
and the machine is not
connected properly.
Disconnect the machine cable and reconnect
it (see "Rear view" on page 23).
The connection cable
between the computer
and the machine is
defective.
If possible, attach the cable to another
computer that is working properly and print a
job. You can also try using a different
machine cable.
The port setting is
incorrect.
Check the Windows printer settings to make
sure that the print job is sent to the correct
port. If the computer has more than one port,
make sure that the machine is attached to the
correct one.