User Manual
Table Of Contents
- Table of Contents
- Introduction
- Menu Overview and Basic Setup
- Using a Network-Connected Machine
- Printing
- Copying
- Scanning
- Faxing
- Useful Setting Menus
- Maintenance
- Ordering supplies and accessories
- Available supplies
- Available maintenance parts
- Storing the toner cartridge
- Redistributing toner
- Replacing the toner cartridge
- Replacing the imaging drum
- Replacing the toner collection unit
- Monitoring the supplies life
- Setting the toner low alert
- Cleaning the machine
- Tips for moving & storing your machine
- Troubleshooting
- Tips for avoiding paper jams
- Clearing original document jams
- Clearing paper jams
- Understanding the LEDs
- A “Low Toner” or “Very Low Toner” message displays in Supplies information report
- Understanding display messages
- Paper feeding problems
- Power and cable connecting problems
- Solving other problems
- Solve wireless network problems
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Appendix
- Glossary
- Index
Solving other problems | 178
Toner specks • The paper may not meet specifications; for example, the paper may be
too moist or rough.
• The transfer roller may be dirty. Clean the inside of your machine (see
"Cleaning the machine" on page 149).
• The paper path may need cleaning. Contact a service representative
(see "Cleaning the machine" on page 149).
Dropouts
If faded areas, generally rounded, occur randomly on the page:
• A single sheet of paper may be defective. Try reprinting the job.
• The moisture content of the paper is uneven or the paper has moist
spots on its surface. Try a different brand of paper.
• The paper lot is bad. The manufacturing processes can cause some
areas to reject toner. Try a different kind or brand of paper.
• Change the printer option and try again. Go to Printing Preferences,
click the Paper tab, and set type to Heavy 90-120g (see "Opening
printing preferences" on page 76).
If these steps do not correct the problem, contact a service
representative.
White Spots
If white spots appear on the page:
• The paper is too rough and a lot of dirt from paper falls to the inner
components within the machine, so the transfer roller may be dirty.
Clean the inside of your machine (see "Cleaning the machine" on page
149).
• The paper path may need cleaning. Clean the inside of your machine
(see "Cleaning the machine" on page 149).
If these steps do not correct the problem, contact a service
representative.
Vertical lines
If black vertical streaks appear on the page:
• The surface (drum part) of the imaging unit inside the machine has
probably been scratched. Remove the imaging unit and install a new
one.
If white vertical streaks appear on the page:
• The surface of the LSU part inside the machine may be dirty. Clean the
inside of your machine (see "Cleaning the machine" on page 149). If
these steps do not correct the problem, contact a service
representative.
Condition Suggested solutions