User Manual
Table Of Contents
- Table of Contents
- Introduction
- Menu Overview and Basic Setup
- Using a Network-Connected Machine
- Printing
- Copying
- Scanning
- Faxing
- Useful Setting Menus
- Maintenance
- Ordering supplies and accessories
- Available supplies
- Available maintenance parts
- Storing the toner cartridge
- Redistributing toner
- Replacing the toner cartridge
- Replacing the imaging drum
- Replacing the toner collection unit
- Monitoring the supplies life
- Setting the toner low alert
- Cleaning the machine
- Tips for moving & storing your machine
- Troubleshooting
- Tips for avoiding paper jams
- Clearing original document jams
- Clearing paper jams
- Understanding the LEDs
- A “Low Toner” or “Very Low Toner” message displays in Supplies information report
- Understanding display messages
- Paper feeding problems
- Power and cable connecting problems
- Solving other problems
- Solve wireless network problems
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Appendix
- Glossary
- Index
Solving other problems | 183
Scanning problems
Blank copies print
out.
Ensure that the original is face down on the scanner glass or face up
in the document feeder.
If these steps do not correct the problem, contact a service
representative.
Image rubs off the
copy easily.
• Replace the paper in the tray with paper from a new package.
• In high humidity areas, do not leave paper in the machine for
extended periods of time.
Frequent copy paper
jams occur.
• Fan the paper, then turn it over in the tray. Replace the paper in the
tray with a fresh supply. Check/adjust the paper guides, if
necessary.
• Ensure that the paper is the proper type and weight (see "Print
media specifications" on page 192).
• Check for copy paper or pieces of copy paper remaining in the
machine after a paper jam has been cleared.
Toner cartridge
produces fewer
copies than expected
before running out of
toner.
• Your originals may contain pictures, solids, or heavy lines. For
example, your originals may be forms, newsletters, books, or other
documents that use more toner.
• The scanner lid may be left open while copies are being made.
• Turn the machine off and back on.
Condition Suggested solutions
The scanner does not
work.
• Make sure that you place the original to be scanned face down
on the scanner glass, or face up in the document feeder (see
"Loading originals" on page 51).
• There may not be enough available memory to hold the
document you want to scan. Try the Prescan function to see if
that works. Try lowering the scan resolution rate.
• Check that the machine printer cable is connected properly.
• Make sure that the machine printer cable is not defective.
Switch the printer cable with a known good cable. If necessary,
replace the printer cable.
• Check that the scanner is configured correctly. Check scan
setting in the HP MFP Scan or the application you want to use
to make certain that the scanner job is being sent to the
correct port (for example, USB001).
The unit scans very slowly.
• Check if the machine is printing received data. If so, scan the
document after the received data has been printed.
• Graphics are scanned more slowly than text.
Condition Suggested solutions