User Manual
Table Of Contents
- Table of Contents
- Introduction
- Menu Overview and Basic Setup
- Using a Network-Connected Machine
- Printing
- Copying
- Scanning
- Faxing
- Useful Setting Menus
- Maintenance
- Ordering supplies and accessories
- Available supplies
- Available maintenance parts
- Storing the toner cartridge
- Redistributing toner
- Replacing the toner cartridge
- Replacing the imaging drum
- Replacing the toner collection unit
- Monitoring the supplies life
- Setting the toner low alert
- Cleaning the machine
- Tips for moving & storing your machine
- Troubleshooting
- Tips for avoiding paper jams
- Clearing original document jams
- Clearing paper jams
- Understanding the LEDs
- A “Low Toner” or “Very Low Toner” message displays in Supplies information report
- Understanding display messages
- Paper feeding problems
- Power and cable connecting problems
- Solving other problems
- Solve wireless network problems
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Appendix
- Glossary
- Index
Solve wireless network problems | 187
Solve wireless network problems
Use the troubleshooting information to help resolve issues.
To determine whether Wi-Fi Direct printing is enabled on your printer, print a
configuration page from the printer control panel.
Wireless connectivity checklist
• Verify that the printer and the wireless router are turned on and have power. Also make sure
that the wireless radio in the printer is turned on.
• Verify that the service set identifier (SSID) is correct. Print a configuration page to determine
the SSID (see "Printing a network configuration report" on page 55).
• With secured networks, verify that the security information is correct. If the security
information is incorrect, run the wireless setup again.
• If the wireless network is working correctly, try accessing other computers on the wireless
network. If the network has Internet access, try connecting to the Internet over a wireless
connection.
• Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the
wireless access point (on networks using WPA security).
• Verify that the printer is within the range of the wireless network. For most networks, the
printer must be within 30 m (100 ft) of the wireless access point (wireless router).
• Verify that obstacles do not block the wireless signal. Remove any large metal objects between
the access point and the printer. Make sure poles, walls, or support columns containing metal
or concrete do not separate the printer and wireless access point.
• Verify that the printer is located away from electronic devices that might interfere with the
wireless signal. Many devices can interfere with the wireless signal including motors, cordless
phones, security system cameras, other wireless networks, and some Bluetooth devices.
Verify that the print driver is installed on the computer.
• Verify that you have selected the correct printer port.
• Verify that the computer and printer connect to the same wireless network.
• For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless configuration
completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn off any third-party firewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the
network.