Operating Manual

M365-491 Operator’s Manual
Chapter 6 6-3
Troubleshooting October/2005
6-2.4 Computers Cannot Share Data or Resources With Other Computers
Before you troubleshoot this problem, make sure that problem described in paragraph 6-2.2 does not
exist.
Symptoms
Network neighborhood does not show other computers on the wireless or wired network (Windows)
or cannot ping other computers from a computer using the Linux operating system.
Causes on the client station
• Wrong workgroup names being used.
• NetBIOS not enabled.
6-2.5 Web Browser Cannot Connect to Management Tool
Before you troubleshoot this problem, make sure that problem described in paragraph 6-2.2 does not
exist.
Symptoms
Management tool home page does not open.
Causes on the CAP
• Local access
o Web port was changed in the management tool from default setting. (Refer to
operating software operator’s manual.)
• Remote access
o Management tool security settings are set to block access on the VPN. (Refer to
operating software operator’s manual.)
o CAP is not powered up (POWER indicator not lit).
o CAP is disabled by no input at on/off discrete input (POWER indicator is lit amber).
o Another client station is currently logged in.
o A web server is running on the internal network using a static mapping for HTTPS
port 443.
Causes on a local client station
• Wrong IP address was specified. If VPN security is being used, you must specify the starting
address of the VPN server address range. (Refer to operating software operator’s manual.)
Causes on a remote client station (via Internet)
• Wrong IP address was specified. Use the address visible on the home page. This address may
change if you restart the CAP.