User Manual
Table Of Contents
- Getting started
- Getting to know your computer
- Connecting to a network
- Connecting to a wireless network
- Connecting to a wired network—LAN (select products only)
- Enjoying entertainment features
- Using the camera
- Using audio
- Using video
- Connecting a DisplayPort device using a USB Type-C cable (select products only)
- Connecting a Thunderbolt device using a USB Type-C cable (select products only)
- Connecting video devices by using a VGA cable (select products only)
- Connecting video devices using an HDMI cable (select products only)
- Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only)
- Discovering and connecting to Miracast-compatible wireless displays (select products only)
- Using data transfer
- Navigating the screen
- Maintaining your computer
- Securing your computer and information
- Troubleshooting
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Operating specifications
- Electrostatic discharge
- Accessibility
- Support information
- Index
Table 8-7 Internet access symptoms and solutions
Symptom Possible solution
Cannot connect to the
internet
1. Right-click the network status icon in the notication area, at the far right of the taskbar.
2. Select Troubleshoot problems.
Verify that you are using the proper cables for your internet connection type. Your computer might have a dial-up
modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard
telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not
connect a telephone cable to the network adapter, and do not connect a network cable to a telephone line; doing so
might damage the network adapter.
Run the wireless setup wizard.
1. Select the Search icon in the taskbar, type control panel in the search box, and then select Control Panel.
Select Network and Internet, and then select Network and Sharing Center.
2. In the Network and Sharing Center window, select Set up a new connection or network to open the wizard, and
then follow the on-screen instructions.
If your system has an external antenna, try moving the antenna to a better position. If the antenna is internal, try
moving the computer.
Try to connect again later, or contact your ISP for assistance.
Cannot connect to the
internet but there is no
error message
1. Right-click the network status icon in the notication area, at the far right of the taskbar.
2. Select Troubleshoot problems.
No network connection
icon in the notication area
1. Select the Search icon in the taskbar, type repair in the search box, and then select Fix problems with your
computer.
2. Follow the on-screen instructions.
Software troubleshooting
If you have software problems, refer to the following table for possible solutions.
Table 8-8
Software symptoms and solutions
Symptom Possible solution
To resolve general
software problems,
try these methods:
● Turn the computer o completely, and then turn it on again.
● Update the drivers. See “Updating device drivers” in this table.
● Restore your computer to a conguration that was in use before the software was installed. See "Microsoft System
Restore" in this table.
● Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation” in this
table.
● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases
all the data les that you have created. See Backing up, restoring, and recovering on page 45.
36 Chapter 8Troubleshooting