LaserJet Pro M203 User Guide M203dn M203dw www.hp.
HP LaserJet Pro M203 User Guide
Copyright and License Trademark Credits © Copyright 2016 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................... 1 Printer views .......................................................................................................................................................... 2 Printer front view ................................................................................................................................
3 Supplies, accessories, and parts ................................................................................................................... 23 Order supplies, accessories, and parts ............................................................................................................... 24 Ordering ............................................................................................................................................. 24 Supplies and accessories .........................
Introduction ....................................................................................................................................... 46 Wi-Fi Direct (wireless models only) .................................................................................................. 46 Enable or disable Wi-Fi Direct ......................................................................................... 47 Change the printer Wi-Fi Direct name .............................................................
Interpret control-panel light patterns ................................................................................................................ 73 Restore the factory-set defaults ........................................................................................................................ 76 A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ........................ 77 Change the “Very Low” settings ...............................................
The computer or workstation might be set up incorrectly ............................................................ 106 The printer is disabled, or other network settings are incorrect ................................................... 106 Solve wireless network problems ..................................................................................................................... 107 Introduction .......................................................................................................
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1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM203.
Printer views ● Printer front view ● Printer back view ● Control panel view Printer front view 8 9 1 2 3 4 5 6 7 2 1 Toner cartridge door 2 Output bin extension 3 Model name 4 Priority input tray 5 Main input tray 6 Main input tray door 7 Power button 8 Control panel 9 Output bin Chapter 1 Printer overview ENWW
Printer back view 2 1 3 6 5 4 ENWW 1 Rear door (access for clearing jams) 2 USB interface port 3 Ethernet port 4 Power connection 5 Serial number and product number label 6 Slot for cable-type security lock Printer views 3
Control panel view 1 2 3 4 5 6 1 Wireless button and LED (wireless models only) Press this button to turn the wireless feature on or off, or to configure a WiFi Direct connection. Press and hold this button to configure a WPS connection. If the wireless LED light is on, there is a stable wireless connection. If it is blinking, there is either a WPS or WiFi Direct configuration process in progress. If it is blinking rapidly, there is an issue with the wireless connection.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM203. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating environmental range Technical specifications See www.hp.com/support/ljM203 for current information.
Operating system Driver installed Notes Windows Server 2003 SP2 or later, 32-bit The HP PCL.6 printer-specific print driver is installed for this operating system as part of the basic software installation. The full software installation is not supported for this operating system. Windows Server 2003 R2, 32-bit The HP PCL.6 printer-specific print driver is installed for this operating system as part of the basic software installation.
Mobile printing solutions HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/ go/LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM203 for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty. Operating environmental range Table 1-1 Operating environmental range 8 Environment Recommended Allowed Temperature 17° to 25°C (62.
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM203 for HP's all-inclusive help for the printer.
10 Chapter 1 Printer overview ENWW
2 Paper trays ● Load the Priority input tray ● Load the Main input tray ● Load and print envelopes ● Load and print labels For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM203.
Load the Priority input tray Introduction The following information describes how to load paper in the Priority input tray. This tray holds up to 10 sheets of 75 g/m2 (20 lb) paper. NOTE: To avoid paper jams: 12 ● Never add or remove paper from the Priority input tray during printing. ● Before loading the tray, remove all of the paper from the input tray and straighten the stack. ● When loading the tray, do not fan the paper. ● Use paper that is not wrinkled, folded, or damaged. 1.
3. Place the top edge of the paper at the opening of the Priority input tray. For information about how to orient the paper, see Priority input tray paper orientation on page 14. 4. Adjust the paper guides so that they lightly touch the paper stack, but do not bend the paper. NOTE: Do not adjust the paper guides tightly against the paper stack. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray.
Priority input tray paper orientation Paper type Image orientation Duplex mode Paper size How to load paper Letterhead or Preprinted Portrait 1-sided printing Letter, Legal, Executive, Statement, Face-up Oficio (8.
Load the Main input tray Introduction The following information describes how to load paper in the Main input tray. This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper. NOTE: To avoid paper jams: ● Never add or remove paper from the Main input tray during printing. ● Before loading the tray, remove all of the paper from the input tray and straighten the stack. ● When loading the tray, do not fan the paper. ● Use paper that is not wrinkled, folded, or damaged. 1.
16 3. Adjust the paper-length guide by sliding guide to the size of the paper being used. 4. Load the paper into the tray. For information about how to orient the paper, see Main input tray paper orientation on page 18.
5. Adjust the guides so that they lightly touch the paper stack, but do not bend it. NOTE: Do not adjust the paper guides tightly against the paper stack. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. 6. If the paper is Letter-size or smaller, close the Main input tray door. Use the paper-stack window to verify that is correctly loaded.
Main input tray paper orientation Paper type Image orientation Duplex mode Paper size How to load paper Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive, Statement, Face-up Oficio (8.
Load and print envelopes Introduction The following information describes how to print and load envelopes. The Priority input tray holds up to 10 envelopes. The Main input tray holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes 1. From the software program, select the Print option. 2.
Envelope orientation Tray Envelope size How to load envelopes Priority input tray Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL Face up Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL Face up Main input tray 20 Chapter 2 Paper trays Short, postage end leading into the printer Short, postage end leading into the printer ENWW
Load and print labels Introduction The following information describes how to print and load labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened. Manually feed labels 1. From the software program, select the Print option. 2.
Label orientation Tray How to load labels Priority input tray Face-up Top edge leading into the printer Main input tray Face-up Top edge leading into the printer 22 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Configure the HP toner-cartridge-protection supply settings ● Replace the toner cartridge ● Replace the imaging drum For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM203.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field.
Configure the HP toner-cartridge-protection supply settings ● Introduction ● Enable or disable the Cartridge Policy feature ● Enable or disable the Cartridge Protection feature Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft.
3. From the left navigation pane, select Supply Settings. 4. From the Cartridge Policy drop-down list, select Authorized HP. 5. Click the Apply button. Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature 1. Open the HP EWS. a. b. Print a configuration page to determine the IP address or host name. i. Press and hold the Resume ii. Release the Resume button until the Ready light begins blinking. button.
Enable or disable the Cartridge Protection feature Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature 1. Open the HP EWS. a. b. Print a configuration page to determine the IP address or host name. i. Press and hold the Resume ii. Release the Resume button until the Ready light begins blinking. button. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel.
4. From the Cartridge Protection drop-down list, select Off. 5. Click the Apply button. Troubleshoot Cartridge Protection control panel error messages Error message Description Recommended action 10.57.0X Protected Cartridge The cartridge can only be used in the printer Replace the cartridge with a new toner or fleet of printers that initially protected it cartridge. using HP Cartridge Protection.
Replace the toner cartridge ● Introduction ● Toner-cartridge information ● Remove and replace the toner cartridge Introduction The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it. Toner-cartridge information This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
1 1 Toner cartridge CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the toner cartridge 1. 30 Open the cartridge door.
2. Remove the toner cartridge from the printer. 3. Remove the new toner-cartridge package from the box, and then pull the release tab on the packaging. 4. Remove the new toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling.
32 5. Align the new toner cartridge with the tracks inside the printer, and install the new toner cartridge until it is firmly seated. 6. Close the cartridge door.
Replace the imaging drum ● Introduction ● Imaging drum information ● Remove and replace the imaging drum Introduction The following information provides details about the imaging drum for the printer, and it includes instructions to replace it. Imaging drum information This printer indicates when the imaging drum needs to be replaced. The actual imaging drum life remaining can vary. Consider having a replacement imaging drum available to install when print quality is no longer acceptable.
Information about recycling used imaging drums is in the imaging-drum box. Remove and replace the imaging drum 34 1. Open the cartridge door. 2. Temporarily remove the toner cartridge from the printer. 3. Remove the used imaging drum from the printer.
4. Remove the new imaging drum package from the box, and then release the packaging. 1 2 5. Remove the new imaging-drum package from the package. 6. Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems.
36 7. Align the new image drum with the tracks inside the printer, and install the new image drum until it is firmly seated. 8. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated. 9. Close the cartridge door.
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Mobile printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM203.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job.
Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
ENWW 4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 7. Select the option for the type of paper you are using, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Additional print tasks Go to www.hp.com/support/ljM203.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: The name of the item varies for different software programs. 4. Click the Print button. Automatically print on both sides (OS X) NOTE: This information applies to printers that include an automatic duplexer.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4.
Additional print tasks Go to www.hp.com/support/ljM203.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/ go/LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
5. On the mobile device, open the Wi-Fi or the Wi-Fi Direct menu. 6. From the list of available networks, select the printer name. NOTE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move the device closer to the printer. 7. If prompted, enter the Wi-Fi Direct password. NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the connection will occur automatically, without a password prompt.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Step two: Enable or disable Wi-Fi Direct 1.
HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from any email enabled device. To use HP ePrint, the printer must meet these requirements: ● The printer must be connected to a wired or wireless network and have Internet access. ● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Go to www.hp.com/go/eprintsoftware for drivers and information. NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage. NOTE: The HP ePrint software is a PDF workflow utility for OS X, and is not technically a print driver. NOTE: HP ePrint Software does not support USB printing. AirPrint Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and newer.
5 Manage the printer ● Change the printer connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Printer security features ● Configure the Quiet Print Mode settings ● Energy-conservation settings ● Update the firmware For more information: The following information is correct at the time of publication. For current information, see www.hp.
Change the printer connection type (Windows) If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software to change the connection. For example, connect the new printer to the computer using a USB or network connection, or change the connection from a USB to a wireless connection. To open Device Setup & Software, complete the following procedure: 1. 2. 52 Open the HP Printer Assistant. ● Windows 8.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Tab or section Description Home tab ● Provides printer, status, and configuration information.
Tab or section Description System tab ● Device Information: Provides basic printer and company information. Provides the ability to configure the printer from your computer. ● Paper Setup: Change the default paper-handling settings for the printer. ● Print Quality: Change the default print-quality settings for the printer. ● Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic shut down. ● Job Storage Setup: Configure the job storage settings for the printer.
Tab or section Description Networking tab Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. It also allows the network administrator to set up Wi-Fi Direct functionality. This tab does not appear if the printer is directly connected to a computer. (Network-connected printers only) Provides the ability to change network settings from your computer.
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from a computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the Applications folder. 2. Select HP, and then select HP Utility.
Item Description Update Firmware Transfer a firmware update file to the printer. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item. HP Connected Access the HP Connected website. Message Center Display error events that have occurred with the printer. Duplex Mode Turn on the automatic two-sided printing mode.
Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters ● Link speed and duplex settings Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.
b. i. Press and hold the Resume ii. Release the Resume button until the Ready light begins blinking. button. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel.
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
4. Re-enter the password in the Confirm Password field. 5. Click the Apply button. NOTE: Make note of the password and store it in a safe place. Lock the formatter The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it.
Configure the Quiet Print Mode settings Introduction This printer has a quiet mode that reduces noise during printing. When quiet mode is turned on, the printer prints at a slower speed. NOTE: Quiet Print Mode reduces the printer print speed, which might improve print quality. Configure the Quiet Print Mode settings from HP Embedded Web Server (EWS) 1. 2. Print a configuration page to determine the IP address or host name. a. Press and hold the Resume b.
Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Sleep/Auto Off After Inactivity setting ● Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
Network-connected printers a. b. Print a configuration page to determine the IP address or host name. i. Press and hold the Resume ii. Release the Resume button until the Ready light begins blinking. button. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the System tab, and then select the Energy Settings page. 3.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the System tab, and then select the Energy Settings page. 3.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP.com.
70 Chapter 5 Manage the printer ENWW
6 Solve problems ● Customer support ● Interpret control-panel light patterns ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and www.hp.com/support/ljM203 drivers 72 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Interpret control-panel light patterns If the printer requires attention, an error code appears on the control-panel display. Table 6-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 6-2 Control-panel light patterns Light status State of the printer Action The Attention light is blinking. The printer is in manual-feed mode. Load the correct paper type and size into the input tray. Press the Resume The printer is processing a manual duplex job.
Table 6-2 Control-panel light patterns (continued) Light status State of the printer Action The printer has experienced a bad code signature. Press Resume The printer has canceled a bad code signature upgrade. Press Resume to continue. The printer has experienced an engine cable error. Press Resume to continue. to accept the signature, or press Cancel to stop the upgrade. If the error persists, contact HP customer support. The printer has experienced a controlpanel cable error.
Table 6-2 Control-panel light patterns (continued) Light status State of the printer Action The toner cartridge is incompatible with the printer, possibly due to a missing or damaged memory chip. Replace the toner cartridge. The imaging drum is incompatible with the Replace the imaging drum. printer, possibly due to a missing or damaged memory chip. Multiple supplies are incompatible with the printer, possibly due to a missing or damaged memory chip. Replace the supplies.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. Direct-connected printers a. b. Open the HP Printer Assistant.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining may vary.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Select the System tab, and then select Supply Settings. 3.
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The printer does not pick up paper ● The printer picks up multiple sheets of paper The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions. 1.
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Use distilled water, if it is available. CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth in water and wring it out before cleaning the rollers.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 7. ENWW Make sure the printing environment is within recommended specifications.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer.
Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer. 2. Check that the tray is configured for the correct paper size and type. Adjust paper settings if necessary. a. b.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Clear jams in the Main input tray Use the following procedure to check for paper in all possible jam locations in the Main input tray. When a jam occurs, the Attention LED flashes. 1. Slowly pull the jammed paper out of the printer. 2. Open the cartridge door. 3. Remove the toner cartridge from the printer.
86 4. Remove the imaging drum from the printer. 5. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper. 6. Lower the jam-access cover.
7. Remove any jammed paper. 8. Close the jam-access cover. 9. Align the imaging drum with the tracks inside the printer, and install the imaging drum until it is firmly seated.
10. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated. 11. Close the cartridge door.
Clear jams in the toner-cartridge area The following information describes how to clear paper jams in the toner-cartridge area. When a jam occurs, the Attention LED flashes. 1. Open the cartridge door. 2. Remove the toner cartridge from the printer. 3. Remove the imaging drum from the printer.
90 4. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper. 5. Lower the jam-access cover. 6. Remove any jammed paper.
7. Close the jam-access cover. 8. Align the imaging drum with the tracks inside the printer, and install the imaging drum until it is firmly seated.
9. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated. 10. Close the cartridge door.
Clear jams in the output bin Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the Attention LED flashes. 1. If paper is visible in the output bin, grasp the leading edge and remove it. 2. Open the cartridge door. 3. Pull out the green tab to release the jam-access cover.
94 4. Remove any jammed paper. 5. Close the jam-access cover. 6. Close the cartridge door.
Clear jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the duplexer. When a jam occurs, the Attention LED flashes. 1. Open the rear door. 2. Remove any jammed paper from the duplex area. Use both hands to remove jammed paper to avoid tearing the paper. 3. Close the rear door.
96 4. Open the cartridge door. 5. Pull out the green tab to release the jam-access cover. 6. Remove any jammed paper.
7. Close the jam-access cover. 8. Close the cartridge door.
Improve print quality ● Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Clean the printer ● Visually inspect the toner cartridge and imaging drum ● Check paper and the printing environment ● Try a different print driver ● Check the EconoMode settings ● Adjust Print Density Introduction If the printer is having print-quality problems, try the following solutions in the order presented to resolve the i
Check the paper type setting (OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button.
Visually inspect the toner cartridge and imaging drum Follow these steps to inspect each toner cartridge and imaging drum. 1. Remove the toner cartridge and imaging drum from the printer. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4.
Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays. 1. Open the HP Embedded Web Server (EWS): Direct-connected printers a. b. Open the HP Printer Assistant. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljM203. HP PCL.6 driver ● Provided as the default driver on the printer CD. This driver is automatically installed unless you select a different one.
Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server.
4. ● 1 (Light) ● 2 ● 3 ● 4 ● 5 (Dark) Click Apply.
Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.
Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless network
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network.
5. Make sure that the wireless network is working correctly. 6. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless printer loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Select the Networking tab. 3. On the Wireless Configuration page, verify that the On option is selected. 4.
Index A accessories ordering 24 part numbers 24 acoustic specifications AirPrint 50 Android devices printing from 50 8 B bin, output locating 2 browser requirements HP embedded Web Server C cartridge policy 25 checklist wireless connectivity 107 cleaning paper path 99 control panel LED light patterns 73 locating 2 customer support online 72 D defaults, restoring 76 dimensions, printer 7 double-sided printing Mac 43 Windows 40 drivers, supported 5 duplex printing Mac 43 duplex printing (double-sided) sett
mobile printing solutions 5 mobile printing, software supported 7 multiple pages per sheet printing (Mac) 44 printing (Windows) 40 N Netscape Navigator, versions supported HP embedded Web Server 53 network password, changing 62 password, setting 62 network duplex settings, changing 61 network installation 52 network link speed settings, changing 61 network port locating 3 networks installing the printer 52 supported 5 O on/off button, locating 2 online support 72 operating systems (OS) supported 5 operating
