User Manual

3. From the left navigation pane, select Supply Settings.
4. From the Cartridge Policy drop-down list, select Authorized HP.
5. Click the Apply button.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
1. Open the HP EWS.
a. Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
button until the Ready light begins blinking.
ii.
Release the Resume
button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab.
3. From the left navigation pane, select Supply Settings.
4. From the Cartridge Policy drop-down menu, select Off.
5. Click the Apply button.
Troubleshoot Cartridge Policy control panel error messages
Error message Description Recommended action
10.30.0X Unauthorized <Color> Cartridge The administrator has configured this
printer to use only genuine HP supplies that
are still under warranty. The cartridge must
be replaced to continue printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a genuine HP
supply, visit
www.hp.com/go/
anticounterfeit to determine if the toner
cartridge is a genuine HP cartridge, and
learn what to do if it is not a genuine HP
cartridge.
26 Chapter 3 Supplies, accessories, and parts ENWW