User Manual

124 4 Problem solving ENWW
Correcting print-quality problems
This section helps you define print-quality problems and what to do to correct them. Often print-
quality problems can be handled easily by making sure that the printer is properly maintained,
using print media that meets HP specifications, or running a cleaning page.
Use the examples in this image defect table to determine which print-quality problem you are
experiencing, and then see the corresponding reference pages to troubleshoot. These examples
identify the most common print-quality problems. If you still have problems after trying the
suggested remedies, contact HP Customer Support. (See “Service and support” on page 143.)
Note The examples below depict letter-size paper that has passed through the printer short-edge first.
See “Light print (partial
page)” on page 125
See “Light print (entire
page)” on page 125
See “Specks” on page 125 See “Specks” on page 125 See “Dropouts” on
page 126
See “Dropouts” on
page 126
See “Dropouts” on
page 126
See “Lines” on page 126 See “Gray background” on
page 126
See “Toner smear” on
page 127
See “Loose toner” on
page 127
See “Repeating defects” on
page 127
See “Repeating image” on
page 128
See “Misformed characters”
on page 128
See “Page skew” on
page 128
See “Curl or wave” on
page 128
See “Wrinkles or creases”
on page 129
See “Vertical white lines” on
page 129
See “Tire tracks” on
page 129
See “White spots on black”
on page 129