Warranty

Hi Flame® Warranty
Warranty Policy & Procedures
If you believe your Hi Flame® stove is defective, you should contact your nearest authorized
Hi Flame® stove dealer, who will process a warranty claim. In order to qualify for warranty
coverage, Hi Flame® must receive notice of a possible defect within thirty (30) days of being
discovered, or reasonably could have been discovered.
Hi Flame® offers the original retail purchaser of Hi Flame® Solid Fuel burning products a
limited 5-year warranty. The following outlines the Hi Flame® warranty program.
This warranty applies to the original retail purchaser only. Hi Flame® warranties that this stove
or fireplace insert will be free of defects in material and workmanship for a period of up to five
years from the date of purchase. Hi Flame® will ship, at no cost to the retailer, and the retailer
will help you replace the parts or repair at their option, any stove or fireplace insert or part
thereof found to be defective.
Warranty Defined
DESCRIPTION
Cast Iron Parts 5 Years
5 Years
5 Years
5 Years
3 Years
1 Year
Firebox (welding only)
Handle Assembly
Ash Pan
Baffle Set
Ceramic Glass (Thermal Breakage ONLY)
Fire Bricks
1 Year
Customer must first submit 3 digital photos to the dealer from whom the product was purchased,
along with an explanation of the problem. This will initiate a warranty claim. If a response is not
received within 2 business days, please contact Hi Flame® directly at [e-mail] so
we may put you in contact with a customer service representative.
If any damage is found to be the fault of the manufacturer, the repair or replacement will be
made. This warranty does not include expenses incurred from travel time or loss of service. This
warranty is not transferable and is extended only to, and is solely for the benefit of, the original
retail purchaser of the stove/fireplace insert. Please keep your dated sales receipt as proof of
purchase.