Installation Guide

22
Olymberyl America, Inc. Warranty
Warranty Policy & Procedures
If you believe your Hi Flame® stove is defective, you should contact your nearest authorized
Olymberyl America stove dealer, who will process a warranty claim. In order to qualify for
warranty coverage, Olymberyl America must receive notice of a possible defect within
thirty (30) days of being discovered, or reasonably could have been discovered.
Olymberyl America offers the original retail purchaser of Hi Flame Solid Fuel burning
products a limited 7-year warranty. The following outlines the Olymberyl America warranty
program.
This warranty applies to the original retail purchaser only. Olymberyl America warrants that
this stove or fireplace insert will be free of defects in material and workmanship for a period of
up to seven years from the date of purchase. Olymberyl America will ship, at no cost to the
retailer, and the retailer will help you replace the parts or repair at their option, any stove or
fireplace insert or part thereof found to be defective.
DESCRIPTION
Parts
Cast Iron Parts
5 Years
Firebox (welding only)
5 Years
Handle Assembly
5 Years
Ash Pan
5 Years
Baffle Set
3 Years
Ceramic Glass (Thermal Breakage ONLY)
1 Year
Fire Bricks
1 Year
Customer must first submit 3 digital photos to the dealer from whom the product was purchased,
along with an explanation of the problem. This will initiate a warranty claim. If a response is not
received within 2 business days, please contact Olymberyl America directly email us at
[e-mail] or [e-mail] so we may put you in contact
with a customer service representative.
If any damage is found to be the fault of the manufacturer, the repair or replacement will be
made. This warranty does not include expenses incurred from travel time or loss of service. This
warranty is not transferrable and is extended only to, and is solely for the benefit of, the original
retail purchaser of the stove/fireplace insert. Please keep your dated sales receipt as proof of
purchase.