User's Manual

Troubleshooting Page 5-4
PLT-02496, Version: 1.0 November 2015
5.2.3 Troubleshooting with the Error Message Table
Error Message Cause Solution
# 2
Head Move Error
The printhead lift has
malfunctioned.
Reset the printer and try again.
If this problem persists, call for technical
assistance.
# 8
Head Sensor Error
The printhead temperature sensor
is not functioning or is not
connected properly.
Or, the printhead is not cooling
properly.
Reset the printer and try again.
If the problem persists, call for technical
assistance.
# 9
Reboot Required
An unspecified system error has
been detected by the printer
firmware.
Reset the printer and try again.
If this problem persists, call for technical
assistance.
# 25
Ribbon not
Installed
No ribbon is installed in the
printer.
Install a ribbon and retry.
# 30
Mag Verify Error
Magnetic encoding verification
has failed.
Try encoding with a different card.
Verify cards have the magnetic stripe.
Replace the magnetic encoding module.
# 31
No Mag Module
The printer is not configured with
the encoder data type that you
are trying to send.
Ensure that no encoding data is being sent with
the print job and reprint the card.
Install a magnetic encoding module.
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read
Error
EEPROM is restored with factory
default values.
If changes were made in the Advanced Settings
tab in the printer driver, click the Default button to
reset these numbers.
Reset the printer and try again. If this problem
persists, call for technical assistance.
# 44
Flipper Jam/
Home Error
A card has become jammed in the
printer’s flipper table.
The flipper failed to position
properly while aligning a card or
flipping a card.
Clear any cards in the flipper table using the
buttons to move the card out. Resume printing.
The flipper table should be level when the printer
is powered up. If the flipper Table is at an angle,
open the card output door and manually level it.
Then cycle the printer power to reset.
Reset the printer and retry. If problem persists call
for technical assistance.
# 45
No Flip Module
installed
Request to print on 2
nd
side of
card, but no flipper is installed.
If a Flipper Module is present, ensure that the Print
Both Sides option in the printer driver is set
correctly.
Install a flipper module.
# 60
Laminator
Calibration Fail
LED calibration error occurred. Try again.