User's Manual

November 2015 PLT-02496, Version: 1.0
Page 5-5 Troubleshooting
# 64
# 65
# 66
Reboot Required
Unspecified system error
detected by the printer firmware.
Reset the printer and try again.
If this problem persists, call for technical
assistance.
# 67
General
Utility command does not exist. Verify the command and reenter.
# 68
Card in Printer
A card is jammed in the print
station or card flipping area of the
Printer.
Clear the jam and press the Pause button.
# 70
Multiple Feed
Multiple cards were fed into the
printer.
Verify the card thickness is set to the thickness of
your cards, then press the Pause button.
Check for card slippage. If necessary, run the
printer cleaning routine
Verify the cleaning roller is properly installed on
the ribbon cartridge.
Verify the cards are not sticking together.
# 81
Unable to Feed
The printer is unable to feed a
card from the input card hopper.
Check the following, then press the Pause button
to continue.
Verify the card thickness setting is set to the
thickness of your cards.
Verify the Cleaning roller is properly installed on
the Ribbon Cartridge.
Check for card slippage. If necessary, run the
Printer cleaning routine.
Verify that your cards are within the perimeters
accepted card size range.
Verify the cards are not sticking together.
# 82 Mag Jam
A card is jammed magnetic
station
Clear any cards in the magnetic station using the
buttons to move the card out.
Press the Pause button to continue.
# 91
Ribbon Out
The print ribbon has run out.
Install a new ribbon.
Press the Pause button to continue or the
ON/OFF button to cancel.
# 93
Wrong Ribbon
The print ribbon installed in the
printer does not match the ribbon
type selected in the printer driver.
Change either the installed print ribbon or the
ribbon type selected in the printer driver.
Press the Pause button to continue or the
ON/OFF button to cancel.
# 97
Ribbon Search
Error
The ribbon is not able to find the
next panel correctly.
Check for jams/breaks.
Recalibrate the ribbon sensor.
If broken, repair by taping the ribbon back on to
the take- up core.
Replace the ribbon.
Press the Pause button to continue or the
ON/OFF button to cancel.
Error Message Cause Solution