User's Manual

Troubleshooting Page 5-6
PLT-02496, Version: 1.0 November 2015
# 99
Ribbon Error
The print ribbon has either broken
or jammed.
If jammed, clear the jam.
If broken, repair by taping the ribbon back on to
the take- up core.
Press the Pause button to continue or the
ON/OFF button to cancel.
# 100
Ribbon RFID Error
There is no ribbon or the ribbon
tag information is corrupted or
incorrect.
Verify the printer driver settings for correct
Ribbon.
Try a new ribbon and continue.
Press the ON/OFF button to cancel.
# 102
# 103
# 104
#3
Headlift Error
This is a problem with the
printhead Lift.
Reset the printer and try again.
If this problem persists, call for technical
assistance.
# 106
Job Data Error
The print data sent to the printer
is corrupt or has been interrupted.
Check the interface cable.
Select the ON/OFF button to cancel this print job
and then resend the job.
# 107
Printing Error
An error was detected during
printing.
Reset the printer and try again.
If this problem persists, call for technical
assistance.
# 109
# 113
Ribbon Release
Error
The printer cannot locate the next
ribbon panel in order to release
the ribbon from the card.
Ensure that the ribbon is not stuck to the card.
Replace the ribbon.
Recalibrate the ribbon sensor.
If the ribbon is broken, repair by taping the ribbon
back onto the take- up core and manually advance
to the next panel.
Press the Pause button to continue.
# 110
Card Jam/Align
error
A card is jammed in the print
station or card flipping area of the
printer.
Clear the jam. Press the Pause button to continue.
# 111
Head Loading
An unrecoverable error has
occurred during printing.
Reset the printer and try again. If this problem
persists, call for technical assistance.
# 112
Card Jam/Align
error
A card is jammed in the print
station or card flipping area of the
Printer.
Clear the jam. Press the Pause button to continue.
# 128
# 170
Calibrate Ribbon
The print ribbon sensor is out of
calibration or has failed.
Calibrate the ribbon sensor.
Check for material blocking sensor and try again.
# 129
General
Utility command input error has
occurred.
Verify the command and reenter.
Error Message Cause Solution