User's Manual

Troubleshooting Page 5-8
PLT-02496, Version: 1.0 November 2015
# 25
Ribbon not
Installed
No ribbon is installed in the
printer.
Install a ribbon and retry.
# 30
Mag Verify Error
Magnetic encoding verification
has failed.
Try encoding with a different card.
Verify cards have the magnetic stripe.
Replace the magnetic encoding module.
# 31
No Mag Module
The printer is not configured with
the encoder data type that you
are trying to send.
Ensure that no encoding data is being sent with
the print job and reprint the card.
Install a magnetic encoding module.
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read
Error
EEPROM is restored with factory
default values.
If changes were made in the Advanced Settings
tab in the printer driver, click the Default button to
reset these numbers.
Reset the printer and try again. If this problem
persists, call for technical assistance.
# 44
Flipper Jam/
Home Error
A card has become jammed in the
printer’s flipper table.
The flipper failed to position
properly while aligning a card or
flipping a card.
Clear any cards in the flipper table using the
buttons to move the card out. Resume printing.
The flipper table should be level when the printer
is powered up. If the flipper Table is at an angle,
open the card output door and manually level it.
Then cycle the printer power to reset.
Reset the printer and retry. If problem persists call
for technical assistance.
# 45
No Flip Module
installed
Request to print on 2
nd
side of
card, but no flipper is installed.
If a Flipper Module is present, ensure that the Print
Both Sides option in the printer driver is set
correctly.
Install a flipper module.
# 64
# 65
# 66
Reboot Required
Unspecified system error
detected by the printer firmware.
Reset the printer and try again.
If this problem persists, call for technical
assistance.
# 68
Card in Printer
A card is jammed in the print
station or card flipping area of the
Printer.
Clear the jam and press the Pause button.
# 70
Multiple Feed
Multiple cards were fed into the
printer.
Verify the card thickness is set to the thickness of
your cards, then press the Pause button.
Check for card slippage. If necessary, run the
printer cleaning routine
Verify the cleaning roller is properly installed on
the ribbon cartridge.
Verify the cards are not sticking together.
Error Message Cause Solution