User's Manual

November 2015 PLT-02496, Version: 1.0
Page 5-9 Troubleshooting
# 81
Unable to Feed
The printer is unable to feed a
card from the input card hopper.
Check the following, then press the Pause button
to continue.
Verify the card thickness setting is set to the
thickness of your cards.
Verify the Cleaning roller is properly installed on
the Ribbon Cartridge.
Check for card slippage. If necessary, run the
Printer cleaning routine.
Verify that your cards are within the perimeters
accepted card size range.
Verify the cards are not sticking together.
# 82 Mag Jam
A card is jammed magnetic
station
Clear any cards in the magnetic station using the
buttons to move the card out.
Press the Pause button to continue.
# 91
Ribbon Out
The print ribbon has run out.
Install a new ribbon.
Press the Pause button to continue or the
ON/OFF button to cancel.
# 93
Wrong Ribbon
The print ribbon installed in the
printer does not match the ribbon
type selected in the printer driver.
Change either the installed print ribbon or the
ribbon type selected in the printer driver.
Press the Pause button to continue or the
ON/OFF button to cancel.
# 97
Ribbon Search
Error
The ribbon is not able to find the
next panel correctly.
Check for jams/breaks.
Recalibrate the ribbon sensor.
If broken, repair by taping the ribbon back on to
the take- up core.
Replace the ribbon.
Press the Pause button to continue or the
ON/OFF button to cancel.
# 99
Ribbon Error
The print ribbon has either broken
or jammed.
If jammed, clear the jam.
If broken, repair by taping the ribbon back on to
the take- up core.
Press the Pause button to continue or the
ON/OFF button to cancel.
# 100
Ribbon RFID Error
There is no ribbon or the ribbon
tag information is corrupted or
incorrect.
Verify the printer driver settings for correct
Ribbon.
Try a new ribbon and continue.
Press the ON/OFF button to cancel.
# 102
# 103
# 104
#3
Headlift Error
This is a problem with the
printhead Lift.
Reset the printer and try again.
If this problem persists, call for technical
assistance.
# 106
Job Data Error
The print data sent to the printer
is corrupt or has been interrupted.
Check the interface cable.
Select the ON/OFF button to cancel this print job
and then resend the job.
Error Message Cause Solution