User's Manual

Troubleshooting Page 5-10
PLT-02496, Version: 1.0 November 2015
# 107
Printing Error
An error was detected during
printing.
Reset the printer and try again.
If this problem persists, call for technical
assistance.
# 109
# 113
Ribbon Release
Error
The printer cannot locate the next
ribbon panel in order to release
the ribbon from the card.
Ensure that the ribbon is not stuck to the card.
Replace the ribbon.
Recalibrate the ribbon sensor.
If the ribbon is broken, repair by taping the ribbon
back onto the take- up core and manually advance
to the next panel.
Press the Pause button to continue.
# 110
Card Jam/Align
error
A card is jammed in the print
station or card flipping area of the
printer.
Clear the jam. Press the Pause button to continue.
# 111
Head Loading
An unrecoverable error has
occurred during printing.
Reset the printer and try again. If this problem
persists, call for technical assistance.
# 112
Card Jam/Align
error
A card is jammed in the print
station or card flipping area of the
Printer.
Clear the jam. Press the Pause button to continue.
# 128
# 170
Calibrate Ribbon
The print ribbon sensor is out of
calibration or has failed.
Calibrate the ribbon sensor.
Check for material blocking sensor and try again.
# 131
Flipper Jam/Home
Error
A card has become jammed in the
printer’s flipper table.
The flipper failed to position
properly while aligning a card or
flipping a card.
Clear any cards in the flipper table, using the
buttons to move the card out.
Resume printing.
Reset the printer and retry. If problem persists call
for technical assistance.
# 136
Secure Guard Print
Disabled
Printing is disabled by
SecureGuard until a password is
received.
Reset the printer and retry.
If the problem persists, call for technical
assistance.
# 139
Please Remove
Ribbon
Ribbon needs to be removed.
Reset the printer and retry.
If problem persists, call for technical assistance.
# 144
EEPROM Corrupt
EEPROM Read
Error
EEPROM restored with factory
default values.
If changes were made in the Advanced Setting tab
in the printer driver, click the Default button to
reset these numbers.
Reset the printer and try again. If this problem
persists, call for technical assistance.
#202
Encoder not
installed
You are trying to send encoding
data, but the Printer is not
configured with this Encoder
type.
iCLASS, Prox, MIFARE, SmartCard
Ensure that no encoding data is being sent with
the print job and reprint the card.
Install an encoding module.
Error Message Cause Solution