Troubleshooting Guide

Table Of Contents

for Hideez USB Bluetooth Dongle (macOS)

1. Delete all paired devices in the list of Bluetooth devices.

2. Insert the dongle into the USB port.

3. Make sure that the dongle is working - it should be blinking blue.

4. Write the following command in the terminal:

sudo nvram -d bluetoothHostControllerSwitchBehavior = always

5. Restart your PC.

6. Pull out and insert the dongle back.

7. In the bluetooth settings, check that Broadcom has changed to Cambridge Silicon.

8. Open the list of Bluetooth devices. Select the device you want to connect. Click the

Connect button.

If your Bluetooth device does not connect:

1) Make sure you have the latest OS version.

2) Connect another device.

3) Try the dongle on another PC.

4) If there are many Wi-Fi points nearby, then they will interfere with the functioning of

Bluetooth.

5) If you are using a usb hub and the dongle does not work, try connecting it directly to

your PC.

If none of the options above give the desired result, then try to:

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Troubleshooting Guide for Hideez USB Bluetooth Dongle (macOS) 1. Delete all paired devices in the list of Bluetooth devices. 2. Insert the dongle into the USB port. 3. Make sure that the dongle is working - it should be blinking blue. 4. Write the following command in the terminal: sudo nvram -d bluetoothHostControllerSwitchBehavior = always 5. Restart your PC. 6. Pull out and insert the dongle back. 7. In the bluetooth settings, check that Broadcom has changed to Cambridge Silicon. 8.
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1. Reset Bluetooth Before you begin, you will need to close all applications. 1. Hold Shift + Option and select the Bluetooth icon on the menu bar 2. Select Reset Bluetooth Module 3. Reboot the system Check the operation of Bluetooth; everything should work. Please, be aware that all devices will need to be re-configured. 2. Delete Bluetooth Settings File 1. 2. 3. 4.
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Still having trouble connecting your adapter? Here are a couple of useful tips that will help you fix some of the most common Bluetooth pairing issues: • Remove Old Bluetooth Connections - If you’ve previously connected the dongle to a different device, you might experience issues with it trying to connect to the old connection instead of the new one. If you’re having such trouble, it’s best to reset your device and start fresh with the new connection.