Warranty Guide

Warranty is only valid for new product purchased from an authorized Highwood
USA retailer. Highwood USA LLC (“The Company”) warrants to the original
purchaser (“Purchaser”) that highwood
®
furniture and outdoor/spa accessories
products shall be free from defects in workmanship and materials, and shall not
crack, splinter, rot or suffer water damage or structural damage from termites or
fungal decay. If a defect occurs within twelve (12) years of residential use from
the original purchase under normal conditions of use, Purchaser shall notify
Company in writing and, upon confirmation of the defect by an authorized Company
representative, The Company’s sole responsibility shall be, at its option, to either
repair or replace the defective item or refund the portion of the purchase price paid
by the Purchaser for such defective item (not including shipping or delivery). This
warranty certificate is not transferrable.
Warranty Limitations
The Warranty Certificate sets forth The Company’s only warranty obligation with
respect to the highwood
®
product and is in lieu of all other warranties oral or written,
express or implied. The Company makes no warranty of merchantability or fitness
for a particular purpose with respect to highwood
®
product and The Company shall
not be liable for incidental, special, consequential or other similar damages arising
out of any breach of this warranty.
The Company does not warrant against and is not responsible for any condition
attributable to: (1) normal wear and tear and weathering of the highwood
®
product;
(2) improper assembly of highwood
®
products and/or failure to abide by The Company’s
assembly guidelines; (3) use of highwood
®
products beyond its intended original use –
including modifications of any type to the product; (4) movement, distortion, collapse
of any supporting structure on which highwood
®
products are installed; (5) Any act of
God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition
(such as air pollution, solvent exposure, mold, mildew, etc.), or staining from foreign
substances (such as dirt, grease, oils, etc); or (6) improper handling, storage or abuse or
neglect of highwood
®
product by Purchaser or third parties.
No person or entity is authorized by Highwood USA LLC to make, and Highwood
USA LLC shall not be bound by, any statement or representation to the quality or
performance of highwood
®
products other than as contained in this warranty. This
warranty may not be altered or amended except in writing signed by both Highwood
USA LLC and Purchaser.
Warranty Registration
To register your highwood
®
product, visit www.highwood-usa.com/warranty-info.
Warranty Claims
1. The limited warranty covers your product(s) for 12 years of residential use.
Tip: It covers the initial purchaser ONLY, so keep your receipt.
2. In the event that you do have to make a warranty claim, you will need to present
your receipt to show date and place of purchase and to show that you are the
original buyer. Tip: Staple your receipt to this warranty certificate and file it.
3. There are important pieces of information that you will need to provide to us
when making a warranty claim. This information will help us process your claim
quickly and efficiently. Tip: Complete the following information so that you have
all relevant info AND your receipt stapled in the same place.
• Date of Purchase: _______________________________________________
• Product(s) Purchased: ___________________________________________
• Model Number(s): ______________________________________________
• Color: ________________________________________________________
• Name of Retail Store or Website: __________________________________
• Serial Number(s): _______________________________________________
You will find a sticker on the product itself showing this number/bar code —
usually on the underside of a furniture piece.
4. If you need to make a warranty claim, please submit photos of the product via
mail or email along with the above details and a description of the problem.
Except as set forth above, there are no warranties, express or implied, with respect to highwood
®
products. Highwood USA LLC expressly excludes and disclaims any implied warranty or merchantability and any warranties of fitness for a particular purpose,
application or use. Under no circumstances will Highwood USA LLC be liable for special, incidental or consequential damages, whether such damages are sought in contract, in tort (including but not limited to negligence and strict liability) or otherwise, and
Highwood USA LLC’S liability with respect to defective products shall in no event exceed the replacement of such products or refund of the purchase price, as described above.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply. This warranty provides specific legal rights, and other rights that vary from state to state may also apply.
HIGHWOOD PRODUCT WARRANTY
For highwood
®
Brand Products
4.17
87 Tide Road, Hometown, PA 18252
Phone: [phone]
Email: [e-mail]
www.highwood-usa.com
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12-Year
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