Use and Care Manual

13
WARRANTY INFORMATION
LIMITED WARRANTY TO ORIGINAL CONSUMER
This Hike Crew
®
Portable Water Heater (“Product”), including any accessories included in the original
packaging, as supplied and distributed new by an authorized retailer is warranted by C&A Marketing, Inc. (the
“Company”) to the original consumer purchaser only, against certain defects in material and workmanship
(“Warranty”) as follows:
To receive Warranty service, the original consumer purchaser must contact the Company or its authorized service
provider for problem determination and service procedures. Proof of purchase in the form of a bill of sale or
receipted invoice, evidencing that the Product is within the applicable Warranty period(s), MUST be presented to
the Company or its authorized service provider in order to obtain the requested service.
Service options, parts availability, and response times may vary and may change at any time. In accordance with
applicable law, the Company may require that you furnish additional documents and/or comply with registration
requirements before receiving warranty service. Please contact our customer service for details on obtaining
warranty service:
Email: [e-mail]
Phone number: 1-833-665-2122
Shipping expenses to the Company’s Return Facility are not covered by this warranty and must be paid by the
consumer. The consumer likewise bears all risk of loss or further damage to the Product until delivery to said facility.
EXCLUSIONS AND LIMITATIONS The Company warrants the Product against defects in materials and workmanship
under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user
purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received within the Warranty
Period, the Company, at its sole option and to the extent permitted by law, will either (1) repair the Product defect
at no charge, using new or refurbished replacement parts, (2) exchange the Product with a Product that is new or
which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the
original device, or (3) refund the purchase price of the Product.
A replacement Product or part thereof shall enjoy the warranty of the original Product for the remainder of the
Warranty Period, or ninety (90) days from the date of replacement or repair, whichever provides you longer
protection. When a Product or part is exchanged, any replacement item becomes your property, while the replaced
item becomes the Company’s property. Refunds can only be given if the original Product is returned.
This Warranty does not apply to:
(a) Any non-Hike Crew
®
Portable Water Heater product, hardware, or software, even if packaged or sold with
the Product;
(b) Damage caused by use with non-Hike Crew
®
Portable Water Heater product;
(c) Damage caused by accident, abuse, misuse, food, fire, earthquake, or other external causes;
(d) Damage caused by operating the Product outside the permitted or intended uses described by the Company;
(e) Damage caused by third party services;
(f) A Product or part that has been modified to alter functionality or capability without the written permission of
the Company;
(g) Consumable parts, such as batteries, fuses, and bulbs;
(h) Cosmetic damage; or
(i) If any Hike Crew
®
Portable Water Heater serial number has been removed or defaced.
This Warranty is valid only in the country where the consumer purchased the Product, and only applies to
Products purchased and serviced in that country.
The Company does not warrant that the operation of the Product will be uninterrupted or error-free. The
Company is not responsible for damage arising from your failure to follow instructions relating to its use.
NOTWITHSTANDING ANYTHING TO THE CONTRARY AND TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, THE COMPANY PROVIDES THE PRODUCT “AS-IS” AND “AS-AVAILABLE” FOR YOUR
CONVENIENCE AND THE COMPANY AND ITS LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIM ALL