User's Manual

Thermal & Optical Network Turret Camera Quick Start Guide
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6.2 Frequently Asked Questions (FAQ)
6.2.1 Device Running Error
Question:
 The device fails to start up or reboots repeatedly.
 The device constantly powers off unexpectedly when you pan/tilt
the device or call preset.
 The device fails to zoom in/out or pan/tilt.
Answer:
 Examine the power supply of the Turret Camera and see whether it
meets the requirements.
 Select the power supply as close as possible.
 Examine the power cord and see whether it meets the requirements.
6.2.2 Device Upgrading
Question:
Device fails to upgrade.
Answer:
 Examine if the device upgrading fails because of the poor network.
 Examine if the upgrading program matches with the device type.
6.2.3 Others
Question:
The device live view is vague.
Answer:
 Examine if you removed the protective film.
 Examine if the lens is dirty or not.
 Examine if any obstruction is nearby, e.g. spider web.
Question:
Live view fails with good network connection.
Answer:
 Examine if the IE plug-in is well installed. Change the Website
Blocker settings if necessary.