User Manual

DS-72xxHUI-Kx, DS-72xxHQI-Kx Digital Video Recorder (DVR) User Manual
196 UM DS-72xxHUI-Kx, DS-72xxHQI-Kx 062817NA
16.2 Troubleshooting
• No image displayed on the monitor after the device is starting up normally
˗ Possible Causes
* No VGA or HDMI connections
* Connection cable is damaged
* Input mode of the monitor is incorrect
˗ Possible Fixes
1. Verify the device is connected with the monitor via HDMI or VGA cable. If not, connect the device to the
monitor and reboot.
2. Verify the connection cable is good. If there is still no image display on the monitor after rebooting, check
if the connection cable is good, and change a cable to connect again.
3. Verify Input mode of the monitor is correct. Check the input mode of the monitor matches the output
mode of the device (e.g., if the DVR output mode is HDMI, the monitor input mode must be HDMI). If not,
please modify the input mode of monitor.
4. Check if the fault is solved by the step 1 to step 3. If it is solved, finish the process. If not, contact our
company.
• There is a beeping sound after a new device starts up
˗ Possible Reasons
* No HDD is installed in the device
* The installed HDD has not been initialized
* The installed HDD is not compatible with the device or is defective
˗ Possible Fixes
1. Verify at least one HDD is installed in the device. If not, install a compatible HDD.
Refer to the “Quick Operation Guide” for HDD installation steps.
2. If you do not want to install an HDD, select “Menu > Configuration > Exceptions,” and uncheck the “HDD
Error” Audible Warning checkbox.
3. Verify the HDD is initialized by selecting “Menu > HDD > General.” If the HDD status is “Uninitialized,”
check the corresponding HDD checkbox and click Init.
4. Verify the HDD is detected and is in good condition by selecting “Menu > HDD > General.” If the HDD is
not detected or the status is “Abnormal,” replace the dedicated HDD according to the requirement.
5. Check if the fault is solved. If it is solved, finish the process. If not, contact our company.